[1. Call the meeting to order.]
[00:00:06]
I WANT TO CALL THIS MEETING TO ORDER.
I HAVE 6:00 PM THIS IS THE REGULAR SCHEDULED BRIEFING SESSION WITH THE CITY COUNCIL.
WE DO HAVE A FULL QUORUM OF CITY COUNCIL PRESENT.
[2. City Manager Reports: City Council Calendar/Upcoming Events City Operations Conduct a briefing to discuss items for the 7:00 p.m. regular meeting]
UH, NEXT ITEM ON THE AGENDA IS CITY MANAGER REPORT.GOOD EVENING, MADAM CITY MANAGER.
GOOD EVENING, MAYOR AND COUNCIL.
IT IS A PLEASURE AND HONOR TO BE HERE THIS EVENING TO SERVE OUR BEAUTIFUL CITY.
I HAVE SOME UPDATES FOR YOU THAT I'D LIKE TO GO THROUGH IN YOUR FYI PACKET.
UM, BEFORE I GET TO THAT, I DO WANNA ANNOUNCE THAT THE AV AT EACH OF YOUR SEATS, YOU CAN'T TOGGLE BACK AND FORTH TO PRESENTATION AND THE AGENDA.
SO WE PRINTED OFF ALL OF THE PRESENTATIONS FOR YOU IN FRONT OF YOU, AND THAT'S THE REASON WHY THEY'RE IN FRONT OF YOU.
SO WE'LL GET TO THOSE HERE SHORTLY, BUT I'D LIKE TO GO THROUGH THE CALENDAR.
THERE'S A LOT ON THE CALENDAR COMING UP IN THE NEXT SEVERAL WEEKS, STARTING TOMORROW WITH THE CEDAR HILL INDEPENDENT SCHOOL DISTRICT HOMECOMING PARADE.
I CAN'T BELIEVE IT'S ALREADY HERE.
IT JUST SEEMS LIKE IT MOVES UP QUICKER AND QUICKER.
UM, THAT IS AT THE CEDAR HILL HIGH SCHOOL ATHLETICS WEEK.
COUNSEL, IF YOU HAVE ANY QUESTIONS ON THAT, LET US KNOW AND WE, WE WILL, WE'RE HERE TO HELP YOU.
UM, ALSO ON NEXT TUESDAY, SEPTEMBER 15TH, WE HAVE A SPECIAL CALLED MEETING WITH THE SCHOOL BOARD TRUSTEES HERE IN THE THIRD FLOOR CONFERENCE ROOM AT 6:00 PM AND WE'LL HAVE DINNER AT FIVE ON NEXT SATURDAY, SEPTEMBER 19TH.
THERE'S SEVERAL THINGS GOING ON THAT DAY FROM NINE TO 1230 IS THE BEST SOUTHWEST EMERGENCY PREPAREDNESS FAIR AT THE LA LANCASTER RECREATION CENTER.
THEN WE ALSO HAVE FROM, UH, NINE TO TWO THE, UH, CONVERGENCE CONFERENCE IN PARTNERSHIP WITH THE CITY AT TRINITY CHURCH.
AND THEN THAT EVENING FROM FIVE TO 9:00 PM IS THE BEST SOUTHWEST HISPANIC HERITAGE CELEBRATION AT VALLEY RIDGE PARK.
AND IT STARTS, UH, DOORS OPEN AT FOUR, BUT THE, UM, OFFICIAL, ALL THE OFFICIAL HAPPENINGS, UM, BANDS AND ENTERTAINMENT STARTS AT 5:00 PM NEXT SATURDAY ON SEPTEMBER 19TH.
UM, TIA BREWER HAS, UH, BEEN IN CHARGE OF THE VIP STATION AND LIKE TO BRING HER UP TO ORIENT YOU TO THE PACKETS THAT ARE AT EACH OF YOUR SEATS.
SO YOU SHOULD EACH HAVE, UM, A PACKET AT YOUR DESK THERE, AND WE'LL JUST GO OVER WHAT EACH ONE OF THEM IS.
SO IF I CAN GET IT OUTTA HERE.
UH, FIRST THINGS FIRST, THERE'S A RUN OF SHOW, UM, THAT'S IN THERE.
SO WE'LL KNOW WHO'S SUPPOSED TO BE ON AND WHEN.
UH, THERE'S ALSO A MAP FROM 67 TO VALLEY RIDGE FOR THOSE THAT MAY NEED SOME HELP GETTING THERE.
THERE'S ALSO AN EVENT MAP OF THE OVERALL EVENT THAT WILL KIND OF SHOW YOU WHERE, LIKE THE CAR SHOW IS, WHERE VIP PARKING IS AND THE VIP TENT.
UM, IF YOU WERE THERE FOR JUNETEENTH, UH, BACK IN 2024, IT'S THE SAME SPOT.
UM, THERE'S ALSO A PARKING PASS THAT VIP MEMBERS SHOULD HAVE.
AND THEN THERE ARE TWO, UH, LANYARDS WITH THE BADGES ON THEM THAT SAY VIP AND ALSO HAVE A RUN A SHOW ON THE BACK OF THEM.
SO, UH, THAT IS WHAT WILL BE GETTING BE DELIVERED TO, UH, ALL OF THE VIP UH, PARTICIPANTS.
DO Y'ALL HAVE ANY QUESTIONS? UM, OH, I CAN'T FORGET,
WHAT DID I SAY? I AM TEASING
UM, NO, I, I WAS ACTUALLY GONNA ASK, UH, IS THERE LIKE A, A, A KID ZONE OR SOMETHING FOR, FOR THE KIDS? YES, THERE IS A KID ZONE.
UM, IF YOU LOOK AT THE OVERALL EVENT MAP, THERE'S LIKE FOUR LITTLE RED SQUARES THAT SAY BOUNCE HOUSES, AND IN THAT AREA THERE'S, UH, KID ZONE ACTIVITIES.
AND I GUESS I SEE SOME TRUCKS, BUT, SO THAT'S FOR, UM, FOOD TRUCKS? YES.
ANY OTHER QUESTIONS, COUNSEL? THAT'S GOOD.
UM, ARE THERE ANY ADDITIONAL VIP PASSES? UM, DO YOU NEED SOME MORE? OKAY, SURE.
UH, IS IS ALL THE, EVERY COUNCIL MEMBER WILL ATTEND MIRANDAS.
SO GLOVER, YOU CAN JUST GET COUNCILWOMAN.
[00:05:01]
EVERYBODY ATTENDING? THAT'S WHAT I WAS ASKING.SOUNDS LIKE EVERYBODY'S ATTENDING.
YEAH, I GUESS, UM, YOU KNOW, MY LITTLE ONES DON'T NEED A PASS, SO THEY JUST HANGING WITH ME.
WELL LET US KNOW IF YOU NEED ANYTHING ELSE.
TIA DOES AN EXCELLENT JOB AT, UM, THESE EVENTS.
IN FACT, SHE DID THE LAST ONE AT JUNETEENTH, AND SO THANK YOU TIA, OUR, UH, NEIGHBORHOOD SERVICES MANAGER FOR HELPING ARRANGE VIP THINGS FOR OUR COUNCILS.
AND REMEMBER, THIS IS THE BEST SOUTHWEST EVENT FOR ALL FOUR CITIES, CEDAR HILL, DESOTO, LANCASTER, AND DESOTO.
SO ALL OF THE ELECTED OFFICIALS WILL BE THERE AS WELL.
ALRIGHT, THEN OUR NEXT COUNCIL MEETING IS SCHEDULED FOR SEPTEMBER 22ND AT 6:00 PM IN HERE IN THIS ROOM.
AND THEN WE HAVE A FEW OTHER ITEMS I JUST WANTED TO MENTION ON FRIDAY, SEPTEMBER 25TH, FROM 10 30 TO FOUR, IT DOES REQUIRE RSVP, THE GREATER DALLAS PLANNING COUNCIL MEETING FROM 10 30 TO 4:00 PM AT OMNI DALLAS COUNCIL.
IF YOU'RE INTERESTED IN ATTENDING THAT, PLEASE LET OUR CITY SECRETARY KNOW AND WE WILL GET YOU REGISTERED.
I'M SORRY, WHAT, WHICH EVENT WAS THIS? WHICH DATE? THAT IS ON SEPTEMBER 25TH, MAYOR.
OCTOBER 1ST IS THE NEXT MAYOR'S PRAYER BREAKFAST AT 7:30 AM AND THEN OUR NATIONAL NIGHT OUT, WHICH WE ARE WELL KNOWN FOR THROUGHOUT THE COMMUNITY ON TUESDAY, OCTOBER 6TH AT 6:00 PM NATIONAL NIGHT OUT, WE WILL HOST STARTING AT FIVE IN THE PD BRIEFING ROOM, LOOKING FORWARD TO THE COUNCIL AND, UH, SEEING YOU OUT AT THE PARTIES ON THAT EVENING.
AND THEN THURSDAY, OCTOBER 8TH, WE HAVE A SPECIAL CALLED CITY COUNCIL MEETING ON ECONOMIC DEVELOPMENT TOOLS.
AND COUNCIL, WE'D LIKE TO BRIEF YOU ON SOME OF THE INFORMATION WE'RE GONNA SHARE IN THAT WORKSHOP.
WE ARE LOOKING AT PLANNING, UM, MEETINGS WITH YOU ONE-ON-ONE, TWO COUNCIL MEMBERS PER MEETING.
AND WE'RE, UH, TRACY'S REACHING OUT TO SCHEDULE THOSE WITH YOU.
UH, THE WEEK OF SEPTEMBER 21ST, WE'RE TRYING TO GET THOSE IN.
AND THEN ON FRIDAY, OF COURSE, OUR VERY FAMOUS, UH, EVENT IN CEDAR HILL, OLD SETTLERS REUNION IN DOWNTOWN CEDAR HILL, OCTOBER 9TH, STARTING AT FIVE 30 TO SEVEN, SOME, SOME OTHERS I CALL IT BEANS AND CORNBREAD.
SO COME OUT AND JOIN THE COUNTRY DAY COMMITTEE AND THE OLD SETTLERS REUNION AND PLAYING SOME BINGO AND HAVING SOME REALLY GOOD BEANS AND CORNBREAD.
THEN ON SATURDAY, OCTOBER 10TH IS COUNTRY DAY, STARTING AT 9:00 AM COUNSEL WILL GET MORE INFORMATION ON BEING AT THE STAGE AND WHEN WE NEED YOU THERE, WHEN IT, AS IT GETS CLOSER, ANY ADDITIONS OR QUESTIONS ON THE CALENDAR? YES.
UM, I DON'T THINK YOU SAID THIS, BUT IS THERE A CERTAIN PLACE WE ARE SUPPOSED TO BE FOR THE PARADE TOMORROW? DID YOU SAY THAT ALREADY? UM, IT'S, FROM WHAT I'VE HEARD, UM, IT'S AT THE ATHLETIC SUITE, UM, AT THE HIGH SCHOOL.
BUT I CAN CONFIRM THAT AND SEND EACH COUNCIL MEMBER A TEXT IF YOU'D LIKE.
YEAH, I DON'T KNOW WHAT ATHLETIC SUITE IS.
I'LL CONFIRM AND SEND YOU A TEXT.
ANY OTHER QUESTIONS OR ANYTHING ELSE FOR THE CALENDAR? OKAY, AWESOME.
UH, FOR TONIGHT'S AGENDA, WE'RE LOOKING FORWARD TO TWO REALLY GOOD BRIEFING SESSIONS.
UH, I APOLOGIZE FOR THE CONVERGE CONFERENCE IN TRINITY.
WE JUST NEED TO RSS VP FOR THAT.
YES, I BELIEVE WE BOUGHT ONE OR TWO TABLES, BUT ONCE YOU LET US KNOW, WE'LL GET YOU A CON RSVP FOR THAT.
ALRIGHT, UH, MOVING ON TO THE AGENDA.
AND WE HAVE TWO REALLY GOOD, UM, BRIEFING PRESENTATIONS FOR YOU COUNSEL.
UM, AT THE LAST COUNSELING RETREAT, YOU ASKED US TO DO A COMPREHENSIVE ASSESSMENT OF HOW WE SEEK FEEDBACK FROM OUR CUSTOMERS.
UM, COLBY COLLINS HAS DONE A REALLY GREAT JOB AT DOING ALL THE RESEARCH THROUGHOUT ALL THE DEPARTMENTS AND COMING UP WITH ONE COMPREHENSIVE WAY IN WHICH WE COULD ASK FOR ACROSS THE BOARD FEEDBACK.
AND WE SET THE STANDARD STANDARDS WITH HOW WE PROVIDE CUSTOMER SERVICE AS WELL AS IMPLEMENTATION OF OUR VALUES AND MAKING SURE THAT THE COMMUNITY SEES OUR VALUES IN WORK.
SO HE'S GONNA BE GIVING YOU A PRESENTATION ON THE LAYOUT OF THAT PROGRAM AND HOW SUCCESS WE'VE SEEN, UH, OVER THE LAST SEVERAL WEEKS THAT IT'S BEEN IN PLACE.
SO I'M VERY MUCH LOOKING FORWARD TO YOU SEEING AND EXPERIENCING THAT CUSTOMER EXPERIENCE SURVEY.
UH, THE OTHER BRIEFING WAS, UM, FROM THE LAST CITY COUNCIL MEETING, OUR FIRE DEPARTMENT HAS REALLY EX EXHIBITED SIGNIFICANT LEADERSHIP INTERNATIONALLY AND THE DEPLOYMENT OF VARIOUS DIFFERENT ROPE RESCUE AND, AND JUST TRAINING IN GENERAL.
AND REALLY LOOKING FORWARD TO YOU HEARING FROM THE TEAM, UH, CHIEF HARRISON AND THE TEAM ON WHAT WE ARE DOING INTERNATIONALLY IN, IN MEXICO.
[00:10:01]
ON OUR AGENDA, WE HAVE AN INVOCATION FOR PASTOR GLEN JONES FROM HILL HILLCREST BAPTIST CHURCH.AND THEN WE HAVE THREE PRESENTATIONS ON A RECOGNITION OF DOGWOOD CANYON AUDUBON CENTER'S 15TH ANNIVERSARY.
THEY ALSO HAVE AN EVENT AT THE AUDUBON CENTER, AND THAT IS ON SATURDAY, SEPTEMBER 12TH FROM 10 TO TWO AT DOGWOOD CANYON.
THERE, THERE'S A PRESENT, THERE'S A CELEBRATION FREE ENTRANCE AND VARIOUS OTHER THINGS HAPPENING AT DOGWOOD CANYON ON THAT DAY, FROM 10 TO TWO, 2:00 PM ON THAT SATURDAY, SEPTEMBER 12TH.
SECOND, UH, PRESENTATION IS A PROCLAMATION DESIGNATING THE MONTH OF SEPTEMBER AS NATIONAL LIBRARY CARTS SIGN UP MONTH.
LIBRARIES ALREADY DONE A REALLY GREAT JOB AT, UM, PUTTING OUT VIDEOS ON SOCIAL MEDIA AND GETTING A LOT OF REALLY POSITIVE ATTENTION FOR THIS PROCLAMATION.
SO LOOKING FORWARD TO THE LIBRARY RECEIVING THAT.
AND THEN, UH, THIRD ONE IS, UH, PROCLAMATION DESIGNATING SEPTEMBER 15TH THROUGH OCTOBER 15TH AS HISPANIC HERITAGE MONTH IN CEDAR HILL.
ITEM FOUR IS A PRESENTATION OF AWARDS TO THE CEDAR HILL POLICE DEPARTMENT'S POLICE AND COMMUNITY TEAM.
REALLY PROUD OF THE WORK THAT OUR PAC TEAM HAS DONE, AND OUR NEW CHIEF AND LIEUTENANT SANFORD WILL TALK ABOUT SOME OF THE LEADERSHIP INITIATIVES THAT WE'VE TAKEN ON AND THE AWARDS THAT WE'VE RECEIVED.
UM, AND, AND THE, UH, EFFORTS TO COM SERVE, PROTECT, AND SERVE OUR COMMUNITY.
THEN WE HAVE A PUBLIC HEARING.
IT'S A ZONING CASE FOR AN APPLICATION CHANGED FROM ZONING FROM LR TO PD FOR TOWN HOMESTYLE MULTIFAMILY AT THE CORNER, NORTHWEST CORNER OF NORTH SCHO WILSON ROAD IN EAST PLEASANT RUN ROAD.
UM, COUNSEL, YOU'VE RECEIVED SEVERAL LETTERS OF OPPOSITION TO THIS CASE AND IS HERE FOR OUR PLANNING DIRECTOR.
WILL DO A QUICK PRESENTATION BEFORE OPENING UP TO PUBLIC HEARING, AND THEN IT IS HERE FOR YOUR DIRECTION.
SEVERAL ITEMS ARE ON THE BUDGET AND TAX MATTERS.
CONDUCT A PUBLIC HEARING ON THE PROPOSED TAX RATE OF 63 8 9 9 9.
ADOPTION OF ORDINANCE NUMBER 20 26 8 82, APPROVING AND ADOPTING A BUDGET FOR THE FISCAL YEAR, OCTOBER ONE THROUGH SEPTEMBER 30TH, 2027.
UH, UH, CONSIDER ADOPTION OF ORDINANCE 20 26 8 83, ESTABLISHING THE FISCAL YEAR 26 27 CIP BUDGET.
ITEM D IS THE ORDINANCE LEVYING THE AVALOR TAXES FOR THE TAX YEAR 2026 AT A RATE OF 6 3 8 8 8 9 9 9 FOR $100 OF ASSESSED VALUE ON ALL TAXABLE PROPERTY WITHIN THE LIMITS OF THE CITY OF CEDAR HILL.
AND THEN ITEM E, THE LAST BUDGET TAX MATTER ITEM, CONSIDER ADOPTION OF ORDINANCE 20 26 8 85, WHICH RATIFIES THE PROPERTY TAX REVENUE IN THE FISCAL YEAR 26 27 BUDGET.
REGARDING CONSENT AND AGENDA, YOU HAVE MINUTES.
AND THEN AUTHORIZING THE MAYOR TO EXECUTE AN INTERLOCAL AGREEMENT WITH DALLAS COUNTY HEALTH AND HUMAN SERVICES TO PROVIDE CERTAIN PUBLIC HEALTHCARE SERVICES FOR CEDAR RESIDENTS IN FISCAL YEAR 27.
DR. MARSHALL HAS AGREED TO CONTINUE SERVING IN THAT CAPACITY AND WE'RE LOOKING FORWARD TO YOUR CONSIDERATION OF THIS ITEM.
ITEM TWO IS AN AUTHORIZED THE MAYOR TO EXECUTE AN AMENDMENT TO THE OPTION AGREEMENT WITH S-W-C-L-L-C.
ITEM D IS APPROVING RESOLUTION, DECLARING EXPECTATION TO REIMBURSE EXPENDITURES WITH PROCEEDS OF FUTURE DEBT AND RESOLVING OTHER MATTERS INCIDENT RELATED THERETO.
COUNSEL, ALL OF THE PROJECTS THAT ARE INCLUDED IN THERE WERE ALSO ARE ALSO INCLUDED IN THE FIVE-YEAR CIP ITEM E IS ADOPTION OF RESOLUTION APPROVING A NEGOTIATED SETTLEMENT WITH ATMOS ENERGY COURT, MID TEXT DIVISION.
MY UNDERSTANDING IS A REPRESENTATIVE FROM ATMOS WILL BE HERE IF YOU HAVE ANY QUESTIONS.
THE INCREASE FOR AN AVERAGE CUSTOMER, I BELIEVE WAS, UM, 12 TO 14%.
ITEM E IS ADOPTION OF RESOLUTION R 26 800 APPROVING A NEGOTIATED SETTLEMENT.
OH, THAT'S ATMOS, SORRY, I REPEATED THAT.
ITEM F IS ADOPTING RESOLUTION 26 8 0 1, PROVING AND AUTHORIZING THE MAYOR TO EXECUTE A PSA WITH DALLAS COUNTY FREE STREET STRIPING SERVICES.
AND ITEM G IS A RESOLUTION AMENDING THE CITY'S FUND BALANCE POLICY.
COUNSEL, WE WENT OVER THIS WITH YOU AT THE BUDGET WORKSHOP FOR THE INTERNAL SERVICE FUND FOR OUR HEALTHCARE PLAN.
AND THEN ITEM H IS CONSIDERED APPROVING THE PURCHASE OF MICROSOFT LICENSING AND SOFTWARE MANAGEMENT SERVICES FROM CIVIC TECH LLC FOR AMOUNT NOT TO EXCEED TWO 60.
DOES SAY THAT WE DIDN'T BUDGET FOR THIS CHANGE.
WE'RE GONNA, OUR DIRECTOR, NEIL BOLTON WILL DO EVERYTHING WE CAN TO KEEP THE EXPENDITURES WITHIN THE BUDGETED FRAMEWORK, BUT IF, IF WE DO HAVE TO GO OVER BUDGET, WE'LL PROVIDE A SOLUTION FOR THAT, UM, AND WHERE THAT MONEY WILL COME FROM.
ANY QUESTIONS ON THE AGENDA? ANY QUESTIONS? ANY QUESTIONS FOR A CITY MANAGER? UM, COUNSEL, I DO WANT TO, UM, I I WOULD LIKE TO, I GUESS FOR FORMALITY, UH, AS IT RELATES TO THE BUDGET ITEMS, UH, THE ORDINANCES I
[00:15:01]
SHOULD SAY.UH, THERE IS SPECIFIC LANGUAGE THAT NEEDS TO BE MENTIONED, UH, AS A POINT OF ACTION.
SO I JUST WANNA POINT THAT OUT.
UM, ANY ITEMS ON CONSENT TO BE PULLED FOR ADDITIONAL DISCUSSION? CONSIDERATION? ALRIGHT, THANK YOU MADAM.
ALRIGHT, THAT CONCLUDES OUR CITY MANAGER'S REPORT.
[3. Presentation on the newly implemented City of Cedar Hill Service Experience Survey.]
ITEM ON THE AGENDA IS PRESENTATION ON NEWLY IMPLEMENTED CITY OF CEDAR HILLS SURVEY EXPERIENCE SURVEY.THIS WILL BE PRESENTED BY MR. COLBY.
UM, OUR MONITORS ARE NOT MIRRORING WHAT THE AUDIENCE IS SEEING, SO I THINK YOU DO HAVE THE HARD COPIES IN FRONT OF YOU.
I'LL TRY TO GO AT A GOOD PACE.
FEEL FREE TO TELL ME SLOW DOWN.
DO DO YOU THINK I HAD? NO, I HAD ALL THE FAITH IN Y'ALL.
UM, GOOD EVENING, MAYOR COUNCIL COLBY COLLINS, ASSISTANT TO THE CITY MANAGER.
IT'S ALWAYS A HONOR AND PRIVILEGE TO BE BEFORE YOU GUYS THIS EVENING.
AS, UH, THE MAYOR MENTIONED AND OUR CITY MANAGER MENTIONED, I'M HERE TO SPEAK TO YOU GUYS ABOUT OUR NEWLY IMPLEMENTED SERVICE EXPERIENCE SURVEY.
AND SO, UH, THIS WAS SOMETHING AND OUR CITY MANAGER JUST MENTIONED, UM, THAT WAS ORIGINALLY BROUGHT ABOUT AT LAST YEAR'S CITY COUNCIL RETREAT.
AND I BELIEVE COUNCILWOMAN
SHE SAID, HEY, I KNOW WE'RE DOING, UM, OUR BIENNIAL SURVEY THAT WE DO FOR RESIDENTS EVERY OTHER YEAR, BUT WHAT ARE WE DOING TO MEASURE OUR DAY TO DAY SERVICE? AND SO WHILE WE DIDN'T FULLY DIVE INTO THAT, UM, WHILE WE DIDN'T FULLY DIVE INTO THAT AT THAT TIME, UH, OUR CITY MANAGER'S OFFICE HAD A DEBRIEF AFTER THAT RETREAT.
AND OUR CITY MANAGER DIRECTED US TO LOOK INTO WAYS IN WHICH WE COULD HAVE WAYS TO MEASURE OUR DAY-TO-DAY PROCESS AND HAVE A CENTRALIZED PROCESS FOR THAT.
SO THROUGHOUT THIS ORGAN, THROUGHOUT THIS PRESENTATION, WE'RE GONNA SPEAK ABOUT, UH, HOW THAT CAME ABOUT, WHERE WE ARE CURRENTLY, AND THEN LOOK AHEAD TO NEXT STEPS AS WELL.
AS YOU GUYS KNOW, EVERYTHING WE DO, EVERY DECISION WE MAKE, EVERY INTERACTION WE HAVE IS ROOTED IN OUR VISION, OUR MISSION, AND OUR VALUES.
WITH OUR VALUES BEING PEOPLE AND RELATIONSHIPS, STEWARDSHIP, HIGHEST ETHICAL STANDARDS, BEHAVIOR AND INTEGRITY, AND SERVING LEADERSHIP.
AND THROUGH THOSE VALUES, IT ALLOWS US TO CONTINUE TO PURSUE THE PREMIER SERVICE TO OUR CUSTOMERS, WHICH INCLUDES DISTINCTIVE CHARACTER, HAVING A CLEAN AND SAFE ENVIRONMENT, VIBRANT PARKS, ENGAGED COMMUNITY, EXCELLENT, SAFE AND EFFICIENT INFRASTRUCTURE, STRONG AND DIVERSE ECONOMY, AND BEING A PART OF TEXAS SCHOOLS OF CHOICE.
AND AS YOU GUYS KNOW, THE UH, STRATEGIC PLAN WAS APPROVED IN JANUARY OF LAST YEAR.
AND SO WHILE WE SPECIFICALLY DON'T CALL OUT A SERVICE EXPERIENCE SURVEY WITHIN OUR PLAN, IT IS IN ALIGNMENT WITH OUR COMMUNITY ENGAGEMENT AND COMMUNICATION BIG ROCKS.
IN ADDITION TO THAT, AS AN ORGANIZATION, WE UNDERSTAND THAT IN ORDER TO MEET COUNCIL STANDARD OF HAVING, UH, AMAZING COMMUNITY ENGAGEMENT AND AMAZING COMMUNICATION, WE NEED TO BE SURE WE'RE PROVIDING A TWO-WAY PROCESS TO OUR CUSTOMERS AS, AND THAT MEANS PUTTING OUT INFORMATION IN WHICH WE COULD COMMUNICATE WITH THEM IN ALSO WAYS AS A TWO-WAY PROCESS FOR THEM TO COMMUNICATE WITH US.
AND WE BELIEVE THIS, UH, SURVEY SPEAKS TO THAT AND WE'LL JUMP INTO THAT NOW.
WHY DOES CUSTOMER FEEDBACK MATTERS? REALLY, YOU DON'T NEED TO LOOK PAST THAT FIRST IMAGE AT THE TOP.
EVERYBODY IN THIS PHOTO SETS THE STANDARD AND THE EXPECTATION FOR WHAT WE DO AND HOW WE MOVE FORWARD AND HOW WE TREAT OUR CUSTOMERS.
AND SO OBVIOUSLY IT STARTS WITH THE LEADERSHIP OF OUR MAYOR TO OUR AMERAL TEMP TO THE ENTIRETY OF THE COUNCIL, TO THE LEGENDARY DAN HAYDEN.
I COULDN'T LEAVE HIM OUT AND OBVIOUSLY OUR CITY MANAGER AS WELL.
YOU GUYS SET THE TONE FOR HOW WE MOVE FORWARD AS AN ORGANIZATION AND WHAT YOU GUYS EXPECT TO SEE.
AND SO THROUGH THIS SURVEY, UH, CUSTOMER FEEDBACK, UH, MATTERS BECAUSE IT HELPS US IDENTIFY WHAT THE CITY IS DOING WELL, BUT ALSO WHAT AREAS WE CAN IMPROVE.
WE UNDERSTAND WE'RE NOT PERFECT, SO THIS HELPS US UNDERSTAND AREAS THROUGHOUT DIFFERENT DEPARTMENTS IN WHICH WE CAN IMPROVE.
AND AS YOU SEE AT THE BOTTOM OF YOUR PAGE THERE, ULTIMATELY WE CAN'T IMPROVE WHAT WE DON'T CONSISTENTLY MEASURE.
SO IT'S GREAT TO TALK ABOUT IT, IT'S GREAT TO SAY, HEY, HERE'S WHAT WE WANT TO DO.
BUT IF WE'RE NOT ACTUALLY TRACKING THE DATA TO DO, TO DO THAT, THEN THERE'S NO WAY WE CAN PROPERLY MEASURE THAT.
SO WE WANT TO BUILD A CONSISTENT APPROACH.
SO AS WE STARTED THIS PROCESS, WE FOUND OUT THAT THERE WERE DEPARTMENTS WHO WERE ALREADY DOING THIS.
HOWEVER, THERE WERE DEPARTMENTS USING DIFFERENT PLATFORMS TO DO THIS.
SO AS I MENTIONED EARLIER, OUR CITY MANAGER WANTED TO HAVE ONE CENTRALIZED APPROACH.
AND SO THE GOOD THING ABOUT IT WAS WE DIDN'T NECESSARILY NEED TO REINVENT THE WHEEL, WE JUST NEEDED TO GET EVERYBODY ON THE SAME PAGE.
AND SO WE TOOK WHAT OTHER DEPARTMENTS WERE DOING, UH, WE LOOKED AT THE PRACTICES AND LESSONS LEARNED THAT HELPED THEM CREATE THEIR SURVEYS.
AND WE, UM, COMBINED THAT INTO ONE SURVEY.
AND THEN ALSO AT THE BOTTOM, YOU SEE THE SERVICE EXPERIENCE SURVEY IS, WAS CREATED TO PROVIDE MORE OF A CENTRALIZED APPROACH, NOT NECESSARILY REPLACE, UM, OTHER SURVEYS SUCH AS MEMBERSHIP, MEMBERSHIP SURVEYS.
AND SO A GOOD EXAMPLE OF THAT WOULD BE OUR RECREATION, UH, CENTER.
I BELIEVE THEY SEND OUT MONTHLY SURVEYS OR EVERY OTHER MONTH SURVEYS.
AND SO THIS SURVEY, OUR SERVICE EXPERIENCE SURVEY IS A DAY-TO-DAY SURVEY.
IT'S NOT MEANT TO REPLACE THOSE MEMBERSHIP SURVEYS AS SUCH AS THE RECREATION CENTER.
SO WE WANT TO D DIFFERENTIATE THE TWO.
SO THIS WAS, UH, LAUNCHED BACK IN MID JULY, 2026 OF THIS YEAR.
WE WANT TO KEEP IT BETWEEN FIVE AND SEVEN QUESTIONS.
[00:20:01]
DATA SHOWS THAT IF IT'S A LONG SURVEY OR IF IT'S A LOT OF FILL IN THE BOX, UH, QUESTIONS WITHIN YOUR SURVEY, THE LIKELIHOOD OF IT GETTING FILLED OUT, UH, IS NOT HIGH.SO WE WANT TO KEEP IT IN BETWEEN FIVE AND SEVEN QUESTIONS.
AS I MENTIONED BEFORE, THIS IS DIFFERENT FROM OUR BIENNIAL SURVEY.
AGAIN, THAT ONE IS TARGETED TOWARDS RESIDENTS EVERY OTHER YEAR FOR THE SERVICES WE PROVIDE.
THIS, UH, IS TO ALL CUSTOMERS, RESIDENTS, DEVELOPERS, UM, ANYBODY THAT WE INTERACT WITH VISITORS OF THE CITY, WE WANNA MAKE SURE WE'RE SERVING EVERYBODY THAT COMES THROUGH THESE DOORS WITH THE HIGHEST STANDARD.
AND, UH, IT ALSO PROVIDES IMMEDIATE AND CONSISTENT FEEDBACK ACROSS THE ORGANIZATION, AS I MENTIONED AS WELL.
SO WE DID GO WITH MICROSOFT FORMS FOR OUR SELECTION.
WE REVIEWED VARIOUS PLATFORMS. WHAT WE EVALUATED, AS YOU SEE ALONG THE LEFT HAND SIDE HERE WAS COST, EASE OF USE AND MOBILE QR COMPATIBILITY REPORTING AND DATA EXPORT ACCESSIBILITY.
AND SO MICROSOFT FORMS HAD ALL OF THAT.
IT WAS AVAILABLE WITH OUR, WITHIN OUR EXISTING MICROSOFT SYSTEM.
IT WAS NO ADDITIONAL COST AND IT SUPPORTS MOBILE AND QR ACCESS AND IT PROVIDES, UH, REALTIME DATA IN THE, FOR US TO EXPORT, UM, EXCEL DATA INTO A DASHBOARD.
SO ALL OF THOSE THINGS, IT'S A FREE OPTION AND ALL OF THOSE THINGS ALIGN WITH WHAT WE WERE LOOKING FOR IN A SURVEY.
SO JUMPING INTO OUR QUESTIONS, AGAIN, AS I MENTIONED BEFORE, WE HAD SIX QUESTIONS.
THE THREE AT THE TOP HIGHLIGHTED IN BOLD ARE MANDATORY QUESTIONS.
AND WE WANTED TO MAKE SURE THAT IF WE WERE GONNA MAKE IT MANDATORY, WE MADE IT EASY.
SO NONE OF THESE THREE QUESTIONS ARE ANYTHING THAT SOMEONE HAS TO TYPE OUT OR FILL IN THE BLANK.
SO WE WANTED TO MAKE SURE THAT THESE QUESTIONS WERE IN ALIGNMENT TO THE ITEMS YOU SEE ON THE RIGHT HAND SIDE.
SATISFACTION, PROFESSIONALISM, TIMELINESS, NEEDS MET, WAYS TO APPROVE.
AND THEN ALSO WE WANT THEM MAKE SURE THAT ALL OF THAT TIED IN WITH OUR VALUES.
SO LOOKING AT THE TOP, WHICH DEPARTMENTS DID YOU VISIT OR HAVE CONTACT WITH? WE HAVE A LIST OF ALL OUR, ALL OF OUR DEPARTMENTS AND THEY CAN CHECK WHICH DEPARTMENT OR DEPARTMENTS THEY VISITED.
WE ALSO HAVE A NOT SURE OPTION JUST IN CASE SOMEONE CAN'T REMEMBER.
OVERALL, HOW SATISFIED WERE YOU WITH THE SERVICE YOU RECEIVED? THAT RANGES FROM VERY DISSATISFIED TO NEUTRAL IN THE MIDDLE, TO VERY SATISFIED.
UM, DID YOU RECEIVE THE ASSISTANCE, INFORMATION OR SERVICE YOU NEEDED? THAT'S A YES OR NO QUESTION.
SO THOSE THREE QUESTIONS THERE, WE FEEL LIKE WE COULD GET A GOOD FEEL FOR WHAT, HOW YOUR SERVICE WAS.
WHEN YOU COME IN, WE WOULD LIKE FOR YOU TO FILL OUT ALL SIX, BUT THROUGH THOSE THREE MANDATORY MANDATORY QUESTIONS, EXCUSE ME, SOMEONE COULD FILL THOSE OUT AND CLICK SUBMIT.
HOWEVER, JUMPING OUT TO THE LAST THREE, UH, IF YOU WOULD LIKE FOR A CITY REPRESENTATIVE TO FOLLOW UP WITH YOU, PLEASE PROVIDE YOUR CONTACT INFORMATION.
THAT'S SOMETHING THAT REQUIRES FILLING INFORMATION OUT.
UH, NUMBER FIVE, PLEASE SHARE ANY ADDITIONAL COMMENTS, SUGGESTIONS OR FEEDBACK REGARDING YOUR EXPERIENCE.
THAT COULD BE ANYTHING POSITIVE, THAT COULD BE ANYTHING WE NEED TO IMPROVE ON.
WE WANT TO GET A FEEL FOR WHAT WE NEED TO DO TO BE BETTER TO CONTINUE TO BUILD ON THAT.
AND LASTLY, UM, THIS IS PROBABLY MY FAVORITE THING OTHER THAN PEOPLE TELLING US HOW WE NEED TO IMPROVE, IS, UM, WOULD YOU LIKE TO RECOGNIZE A STAFF MEMBER WHO EXEMPLIFIED THE CITY'S VALUES? I'M PRIVILEGED TO WORK WITH THESE PEOPLE EVERY SINGLE DAY.
HOWEVER, I KNOW THAT YOU GUYS MAY NOT SEE THESE PEOPLE EVERY SINGLE DAY, SO WE'RE GONNA TOUCH ON THAT HERE IN A SECOND.
BUT THERE WERE 23 NAMES ALREADY THAT WERE RECOGNIZED BY PEOPLE FILLING OUT THE SURVEY.
AND THAT SPEAKS TO THE SERVICE THAT WE'RE PROVIDING.
UM, ON THIS NEXT SLIDE BY THE NUMBERS, AS OF SEPTEMBER 1ST, AND THIS IS WHEN WE POSTED THE PACKET, WE HAD 109 SURVEY RESPONSES, 95% SATISFACTION RATE.
AND THAT'S MEANING EITHER SOMEWHAT SATISFIED OR VERY SATISFIED.
35 WRITTEN COMMENTS AND EIGHT FOLLOW UP REQUESTS.
THOSE 35 WRITTEN COMMENTS, UM, GO BACK TO THAT FOURTH QUESTION, OR EXCUSE ME, FIFTH QUESTION.
IF THERE'S ANYTHING YOU THINK WE CAN IMPROVE ON OR TELL US ABOUT OUR SERVICE, THEY CAN FILL THAT IN.
NUMBER EIGHT, WE, I MEAN, FOR THE EIGHT FOLLOW UP REQUESTS, WE HAD EIGHT PEOPLE FOLLOW UP SAYING, HEY, CAN YOU FOLLOW UP WITH ME JUST FOR CLARITY OR ANYTHING LIKE THAT? AND SO THAT'S WHAT THOSE NUMBERS INDICATE.
AND THEN AGAIN, TO THE FAR RIGHT HAND SIDE, 23 EMPLOYEE RECOGNITIONS.
AND WE'RE GONNA HIGHLIGHT THAT ON THIS SIDE.
SO MAYOR, IF YOU ALLOW ME TO READ SOME OF THESE NAMES REAL QUICK BECAUSE WE'RE TRYING TO FIGURE OUT WAYS TO HIGHLIGHT THESE EMPLOYEES, BUT AT THE VERY LEAST, I FEEL LIKE COUNSEL NEEDS TO HEAR THESE NAMES FOR THE RECORD.
AND SO REAL QUICK, ADMINISTRATION ARE VERY OWN.
BELINDA BY TRACY WOOD, CODE ENFORCEMENT, MAX BEST, AND CINDY GUZMAN, COMMUNICATIONS THE ENTIRE DEPARTMENT.
SOPHIA INMAN, ZARIA DAVIS, ALEXIS SMALL, CASEY MARTIN, ECONOMIC DEVELOPMENT, UH, HEARING FLORIS SHOW.
MICHELLE EBANKS, MUNICIPAL COURT, HANNAH LEE MORALES AGUILAR.
AND I WANNA HIGHLIGHT, SHE ACTUALLY JUST GOT VOTED OUR EMPLOYEE OF THE QUARTER AS WELL.
NATALIA AVARA, ALL WITHIN MUNICIPAL COURT NEIGHBORHOOD SERVICES, TIA BREWER, WHO WAS JUST HERE.
JENA COSME, PARKS AND RECREATION, OSCARS AND MORA, NINA ROBINSON, VALERIE MOSLEY, ANGELA HODGES, AND MELISSA METTA, PUBLIC WORKS.
MARY HORSE CHIEF, JESUS MARTINEZ, UTILITY SERVICE, MONT BEY.
SO I DO WANT TO CLARIFY, THIS DOES NOT MEAN THESE ARE THE ONLY PEOPLE WHO ARE PROVIDING GOOD SERVICES, UH, HERE WITH THE CITY, BUT THESE ARE THE NAMES THAT PEOPLE TOOK THE TIME OUT WHILE THEY WERE FILLING THE SURVEY SAYING, I HAD SUCH A GREAT EXPERIENCE WITH THESE PEOPLE, I'M WILLING TO FILL THIS OUT.
SO I DO WANNA RECOGNIZE THOSE NAMES.
[00:25:01]
FEEDBACK TO IMPROVEMENT.UM, AS YOU SEE AT THE BOTTOM, THIS IS ESSENTIALLY THE PROCESS WHEN WE WANNA FOLLOW.
SO IT'S GOOD THAT WE HAVE THE SURVEY, BUT IF WE'RE NOT DOING ANYTHING WITH THE DATA, THEN ALL OF THIS IS POINTLESS.
SO WE WANNA BE SURE THAT WE'RE COLLECTING THE DATA, REVIEWING THE DATA, IDENTIFYING THE TRENDS POSITIVE IN WAYS WE CAN IMPROVE, RESPOND, IMPROVE AND MEASURE.
AND ESSENTIALLY THAT PROCESS WILL HELP US GET A GOOD FEEL FOR WHAT WE'RE DOING.
HOW CAN WE BE BETTER IN VARIOUS AREAS AS WELL? HOW CAN CUSTOMERS ACCESS VARIOUS WAYS? CITY WEBSITE, QR CODE, EMPLOYEE EMAIL SIGNATURES AND FLYERS AVAILABLE ACROSS VARIOUS CITY FACILITIES.
SO FOLLOWING ALONG AT THE TOP RIGHT, THAT GREEN TOOLBAR IN EACH OF THOSE DROPDOWN BOXES, WHICH IS WHAT YOU'LL SEE ON THE HOMEPAGE OF OUR CITY WEBSITE.
AT THE RIGHT HAND BOTTOM OF THOSE DROPDOWN BOXES, YOU'LL SEE AN ICON WHERE YOU COULD TAKE THE SERVICE EXPERIENCE SURVEY.
UH, GOING DOWN THE SECOND AREA IN THE WHITE WHERE YOU SEE THAT FIRST RED CIRCLE, THAT'S THE FOOTER OF OUR HOMEPAGE.
AND UNDER THE TRANSPARENCY SECTION, YOU'LL SEE A AREA WHERE YOU SEE SERVICE EXPERIENCE SURVEY.
UM, HERE'S AN EXAMPLE AT THE BOTTOM OF MY EMAIL SIGNATURE.
SO THAT ICON THAT YOU SHOULD BE ABLE TO SEE ON ALL EMPLOYEES, SIGN EMAIL SIGNATURES.
UM, YOU CLICK THAT ICON, IT'LL TAKE YOU RIGHT TO THE, UM, THE SERVICE EXPERIENCE SURVEY.
AND LASTLY, AS I MENTIONED THAT EXAMPLE FLYER AT THE BOTTOM RIGHT THAT'S POSTED IN VARIOUS FACILITIES, GOVERNMENT CENTER, LIBRARY, RECREATION CENTER, SENIOR CENTER.
SO YOU CAN SCAN THAT QR CODE OR IF THE, IF THEY PREFER GOING TO CEDAR HILL TX.COM/SURVEY, THEY CAN FILL IT OUT AT THERE AS WELL.
SO NEXT STEPS, WE WANNA CONTINUE TO EVALUATE PARTICIPATION AND CUSTOMER FEEDBACK, CONTINUE TO GATHER FEEDBACK FROM PARTICIPATING DEPARTMENTS.
WE WANNA CONTINUE TO ESTABLISH ONGOING REPORTING PROCESS.
AND AT THIS POINT, UM, WE WANNA PROVIDE ANNUAL UPDATES, UH, TO COUNCIL ON WHERE WE ARE AS WE GO ON FROM A YEAR TO YEAR BASIS.
AND AGAIN, FOR EVERYBODY IN THE AUDIENCE, IF YOU WANNA SCAN THIS, UM, YEAH, A FEW OF Y'ALL THAT'S IN HERE, IF Y'ALL WANNA SCAN THIS.
AND, UM, IT'LL TAKE YOU STRAIGHT TO OUR QR CODE, I MEAN TO OUR SURVEY THROUGH THE QR CODE.
OR YOU CAN, AGAIN, YOU CAN ACCESS IT THROUGH CEDAR HILL TX.COM/SURVEY.
AND LASTLY, MAYOR, JUST WANNA THANK, UH, YOU COUNCIL FOR YOUR LEADERSHIP.
I THINK WE'RE A GREAT ORGANIZATION ALREADY, BUT IT TAKES CURIOUS QUESTIONS ON HOW CAN WE BE BETTER OR HOW, HOW HAVE WE EVER THOUGHT ABOUT DOING THIS OR JUST DIFFERENT THINGS LIKE THAT.
SO THOSE WAYS CHALLENGE OUR CITY MANAGER AT CHALLENGES US AS AN ORGANIZATION TO BE BETTER.
THAT CONCLUDES MY PRESENTATION.
COULD STAND FOR ANY QUESTIONS.
ALRIGHT, WOW, THAT'S, UM, THAT'S SOME GOOD STUFF THERE.
UM, BEFORE I MAKE MY COMMENTS, I'LL YIELD TO COUNCILMAN MCCURDY.
AND, AND THANK YOU FOR, THANK YOU FOR, UH, FOR THAT IN DEPTH, UH, PRESENTATION.
UM, I APPRECIATE REALLY, UH, APPRECIATE WHAT YOU'VE DONE WITH THE, WITH WITH THE SURVEY.
YOU KNOW, I'M ALWAYS SKEPTICAL, UH, OF ANY CUSTOMER SERVICE SURVEY OR ANY SURVEY IN, IN GENERAL BECAUSE AS, AS SOMEBODY HAS WORKED WITH, WITH GROUPS THAT WRITE THESE SURVEYS, YOU CAN GET ANY RESULTS YOU WANT FROM A SURVEY, RIGHT? JUST DEPENDS.
YOU JUST HAVE TO WRITE THEIR QUESTIONS THE RIGHT WAY AND, AND, AND PROVIDE THE, UH, PROPER, YOU KNOW, RESPONSE OPTIONS.
UM, BUT THE, THE, THE LIMITED QUESTIONS YOU'VE ASKED, THE KIND OF THE, JUST THE GENERAL SATISFACTION QUESTIONS, UM, GIVE, AT LEAST YOU GIVES US A REAL OPPORTUNITY TO GET AN INSIGHT INTO WHAT SOMEBODY'S EXPERIENCE WAS.
UM, WHEN, WHEN THEY INTERACT WITH, WITH OUR PEOPLE.
I, I, YOU KNOW, I HOPE THAT, YOU KNOW, WE WOULD ENCOURAGE EVERY TIME SOMEBODY HAS AN AN, AN INTERACTION WITH, UH, ONE OF OUR CUSTOMER SERVICE PERSONNEL THAT, THAT, YOU KNOW, THAT WE, WE PROMPT THEM TO PLEASE GO TAKE A SURVEY.
YOU KNOW, TAKE THE SURVEY, LET US KNOW HOW, HOW WE'RE DOING.
YOU KNOW, SO HOPEFULLY WE GET, UH, WE GET THE, THE COMPLIMENTS AND NOT JUST THE, YOU KNOW, THE PEOPLE THAT ARE UNHAPPY WITH THE, WITH THE EXPERIENCE THEY HAVE, BECAUSE THOSE, THOSE ARE USUALLY THE FIRST ONES TO FILL OUT THE SURVEY, ARE THE ONES THAT ARE UNHAPPY.
BUT, UM, I I, I LIKE WHAT YOU'VE DONE HAVING, HAVING THE LIMITED NUMBER OF QUESTIONS PROVIDING, UH, BROAD CATEGORIES FOR THE PEOPLE TO PROVIDE FEEDBACK ON, UM, WE SHOULD GET.
I, I LOOK FORWARD TO SEEING WHAT THE RESPONSES ARE TO THIS.
UM, IN ADDITION TO, SO FOR EXAMPLE, WE HAVE THOSE FLYERS POSTED THROUGHOUT VARIOUS FACILITIES HERE IN PARTICULAR, WE HAVE 'EM, UH, THROUGHOUT THE STAIRWELLS OF THE GOVERNMENT CENTER, BUT EACH DEPARTMENT HAS IT POSTED OUT THAT FLYER ON, UH, LIKE THE GLASS WINDOW OF WHERE THEY ARE.
AND SO IT'S VISIBLE FOR VISITORS WHO ARE COMING IN EXTERNALLY TO SEE WHERE THAT IS.
AND SO I CAN CONFIRM WE DEFINITELY GET A BALANCE OF
BUT, UM, YES, WE LOOK FORWARD TO UPDATING YOU GUYS, UH, CONSISTENTLY ON HOW WE IMPROVE WITH THAT.
UM, MR. COLLINS, I THINK FIRST OF ALL, THAT WAS AN EXCELLENT, UM, PRESENTATION.
SO THANK YOU FOR TAKING THE TIME TO WALK US THROUGH.
I THINK YOU'RE BECOMING QUITE THE STORYTELLER, SIR.
SO THANK YOU VERY MUCH FOR THAT.
UM, AND THANK YOU ALSO FOR, UH, FOR THE,
[00:30:01]
THE STAFF FOR JUST LISTENING.I MEAN, THAT'S, THAT'S THE FIRST THING.
AND IT IS TRUE WHAT YOU HAVE IN THE PRESENTATION THAT WE CAN'T PROVE WHAT WE DON'T MEASURE.
I MEAN IT, AND IT, IT IS THE TRUTH OF IT.
IF WE, IF WE DON'T KNOW, WE'RE ONLY BASING IT ON ASSUMPTIONS.
AND SO NOW WE CAN MEASURE THE SERVICE THAT WE'RE DOING AND THEN EVEN IMPROVE ON IT MORE.
BUT WHAT I LIKE THE MOST ABOUT THIS IS THAT YOU JUST DIDN'T LIMIT IT TO, YOU KNOW, A, A DIGITAL SURVEY ONLY.
THERE ARE ALL THESE WAYS THAT SOMEONE CAN EN ENGAGE AND IT'S TO, UM, WHAT THEIR COMFORT LEVEL IS.
AND SO I JUST WANT TO THANK YOU FOR YOU ALL FOR JUST THINKING THIS THROUGH.
UM, AS, UM, COUNCILMAN KIRTI SAID THERE ARE WAYS TO, UM, SORT OF SKIRT AROUND THESE, BUT I THINK THE FACT THAT WE HAVE THEM IN EMAIL SIGNATURES, WE HAVE THEM OUTSIDE DOORS, UM, THAT IT'S THE TRUTH OF WHAT WE WANT.
IT'S THE TRUTH THAT WE WANT TO SEE.
AND SO THAT, UM, TRANSPARENCY, UH, REALLY EXCITES ME.
SO I APPRECIATE YOUR PRESENTATION.
UH, NEXT IS COUNCIL MEMBER SIMS. THANK YOU, MAYOR.
SO, UH, I WANNA SAY, FIRST OFF, I ABSOLUTELY LOVE THIS.
AND, UM, ONE OF THE FEEDBACKS IS THAT, THAT I HAVE, IS THAT EVERYWHERE I GO, IF I GO TO THE DOCTOR, IF I GO TO THE DENTIST, IF I GO TAKE MY CAR IN FOR SURVEY, THEY ALWAYS SEND ME A, A, A SURVEY TO TELL ME HOW I DID.
AND SO FOR US TO DO THAT, I JUST ABSOLUTELY LOVE IT.
UM, AND THIS JUST, UH, I'VE HAD CONVERSATIONS WITH YOUR CITY MANAGER ABOUT CONSISTENTLY RAISING THE CUSTOMER SERVICE, AND THIS IS JUST FOUNDATIONAL FUNDAMENTAL AS TO HOW WE TAKE IT FROM ANOTHER LEVEL.
SO MY COMMENTS IS, YOU KNOW, KOBE'S GREAT JOB, BUT I ABSOLUTELY LOVE THE FACT THAT WE AS A CITY ARE, ARE DOING SOME OF THE SAME THINGS THAT, THAT I GET EVERYWHERE.
I MEAN, I CAN'T GO TO, I CAN'T HAVE ANY, PRETTY MUCH SO ANY KINDA SERVICE WITHOUT GETTING SOMETHING IN THE MAIL ASKING ME TO COMPLETE A SURVEY, HOW DO WE DO? AND SO FOR US TO DO THAT, IT JUST, IT SPEAKS HOW, UH, SPEAKS VOLUMES AS TO WHERE WE ARE GOING AS A CITY.
COUNCIL MEMBER SIMS PRO, TIM GLOVER.
MR. COLLINS, GREAT PRESENTATION.
I JUST CLICKED ON THE QR CODE AND UM, IT'S A VERY EASY SURVEY.
I JUST RANKED MYSELF, GAVE MYSELF A NEEDS IMPROVEMENT.
SO UNDERSTAND, UM, YOU CAN PULL THAT ONE OUT.
I JUST HAVE A REAL QUICK QUESTION.
IS THERE ANY WAY WE CAN IDENTIFY WHO IS COMPLETING THE SURVEY, WHETHER IT'S A RESIDENT, A CONTRACTOR, VISITOR TO OUR CITY? UH, THAT'S A GREAT QUESTION.
SO HOW THESE QUESTIONS ARE LAID OUT NOW, WE CAN'T TELL IF IT'S A DEVELOPER OR WHOEVER, UNLESS THEY ACTUALLY, UM, BECAUSE IT'S ANONYMOUS.
SO UNLESS THEY ACTUALLY PUT THEIR NAME AND CONTACT INFORMATION, IT'S NO WAY.
I WOULD KNOW THAT WHEN WE ORIGINALLY STARTED OFF THIS SURVEY, WE DID HAVE A QUESTION, UH, SAYING, ARE YOU A RESIDENT OR A DEVELOPER OR, YOU KNOW, LIKE FOUR DIFFERENT OPTIONS.
BUT I FOUND OUT I DIDN'T REALLY LEAVE IT UP LONG, BUT WE FOUND OUT A LOT OF PEOPLE WERE SKIPPING THAT QUESTION.
AND SO, I MEAN, IF THE POINT IS TO, I UNDERSTAND WHY YOU'RE ASKING.
IF THE POINT IS TO, FOR US TO PROVIDE GREAT SERVICE TO WHOEVER IT IS, IT DOESN'T MATTER, THEN, YOU KNOW, UH, THAT'S THE DIRECTION WE WANT TO GO IN.
BUT WE FOUND OUT A LOT OF PEOPLE WERE SKIPPING THAT QUESTION AND SO I JUST ENDED UP TAKING IT OFF.
THANK YOU MAYOR COLBY, I JUST WANNA ECHO ALL THE, MY FELLOW COUNCIL MEMBERS, UH, SENTIMENT ABOUT EVERYTHING THAT THIS IS A GREAT JOB.
I DEFINITELY REALLY LIKE THE EMPLOYEE RECOGNITION OPTION THAT WE HAVE ON THIS BECAUSE WE HAVE A LOT OF GREAT STAFF HERE IN THIS CITY.
UM, AND THE HARD WORK THAT Y'ALL ACTUALLY DO BEHIND THE SCENES, WE AS COUNCIL MEMBERS, WE KNOW ABOUT IT 'CAUSE WE INTERACT WITH Y'ALL.
BUT, UM, I REALLY LIKE THIS FOR THE FACT THAT THE CITIZENS AND EVERYONE ELSE GETS TO KNOW THE GREAT JOB THAT Y'ALL DO.
AND COUNCIL MEMBER SIMS? I, I FORGOT TO, THERE WAS ONE THING.
SO ON THIS, HOW CAN CUSTOMERS ACCESS, I'M LOOKING AT THE WEBSITE RIGHT THERE RIGHT NOW AND THIS SERVICE EXPERIENCE SURVEY.
WHICH AREA ARE YOU LOOKING AT? UH, UNDER TRANSPARENCY AND TO THE RIGHT OF IT, IT'S, I'VE GOT PUBLIC HEARINGS, AGENDAS ON PAGE.
YEAH, FINANCIAL REPORTS, DEVELOPMENT CASES, OPEN RECORDS.
BUT I DON'T SEE THIS SERVICE EXPERIENCE SURVEY.
I'LL GO BACK AND CHECK ON THAT.
[00:35:01]
NOT ON, IT SHOULD BE LOCATED IN THAT FOOTER, RIGHT WHERE YOU SEE THIS FIRST RED CIRCLE ON TOP.UH, YEAH, MCCURDY HAS IT ON HIS, I'M NOT SURE WHAT SIMS IS LOOKING AT.
YEAH, I CLICKED ON THE, THE, UH, CEDAR HILL LOGO AND WENT TO THE HOMEPAGE AND IT'S DOWN AT THE BOTTOM RIGHT? RIGHT ON THE HOMEPAGE.
HIS IS MISSING, BUT I DON'T KNOW WHAT HE'S SAYING.
WE CAN, WE CAN DOUBLE CHECK THAT.
SO HE MIGHT BE, HE MIGHT BE LOOKING FROM, UH, IS IT COUNCIL AGENDA PAGE? YEAH.
IS IT HERE? OH, YEAH, IT LOOKS LIKE ON OUR COUNCIL AGENDA, IT'S MISSING THERE, BUT THE HOMEPAGE IS THERE, SO YEAH.
UH, WELL, YOU KNOW, THANKS FOR ALL YOUR, UH, QUESTIONS, COUNSEL, I GUESS.
JUST LIKE, UM, COUNCILWOMAN, UH, BUSH HARS, APOLOGIZE, YOU GOT THE FLOOR.
OH, THANK YOU COLBY, FOR YOUR PRESENTATION.
IS THERE A WAY, UH, OR IS THERE SOME SORT OF RECOGNITION WITHIN THE STAFF FOR THOSE WHO ARE, UM, SINGLED OUT OR, OR PUT OUT IN THIS PARTICULAR REPORT? AND ARE WE SHARING THIS IN ANY WAY WITH THE PUBLIC? UM, WE ARE NOT SHARING IT FOR THE EMPLOYEES WHO ARE RECOGNIZED WITH THE PUBLIC AS OF YET.
WE, UH, I MENTIONED IN THE PRESENTATION, WE'RE STILL LOOKING FOR WAYS TO, YOU KNOW, ACKNOWLEDGE THESE PEOPLE BECAUSE AT THE VERY LEAST, I FEEL LIKE THEY SHOULD BE MENTIONED TO COUNCIL IN A MEETING ON THE RECORD.
BUT, UM, IN ADDITION TO THAT, WE'RE TRYING TO FIND OUT WAYS TO DO IT.
UH, SO FOR RIGHT NOW, WE'RE JUST TRYING TO UPDATE THE DIRECTORS ON ANY TIME THEIR EMPLOYEE GETS RECOGNIZED AND DOING SOMETHING FOR THEM.
AND THAT, THAT'S VERY, THAT'S THE BARE MINIMUM RIGHT NOW, BUT THAT THE ANSWER IS, WE'RE STILL LOOKING INTO IT RIGHT NOW TO FIND DIFFERENT WAYS TO RECOGNIZE THESE EMPLOYEES.
I, UH, JUST A COUPLE OF QUICK THINGS.
UM, YOUR CUSTOMER SATISFACTION SURVEY, CAN YOU GO TO THAT REAL QUICK? UH, I GOTTA LOOK UP HERE, I GUESS THIS LOT.
UH, YEAH, I GUESS, UM, WHAT WAS THE, UM, I GUESS THE DISTRIBUTION, YOU KNOW, ARE YOU JUST, IS IT JUST ONLINE? HOW DO PEOPLE KNOW TO GO TO THE SURVEY? LIKE WHERE TO FIND IT OR WHAT? YEAH, I MEAN, I, I'M ASSUMING THERE'S A SEASON OF WHEN I GUESS IT'S POSTED.
SO JUST HOW DO WE DIRECT TRAFFIC THERE? I GUESS, WHAT DID YOU DO TO DIRECT TRAFFIC THERE? SO OUTSIDE OF, UM, THE, SORRY, I KNOW Y'ALL COMPUTER'S NOT WORKING, BUT ON THIS, HOW CAN CUSTOMERS ACCESS? SO THOSE ARE DIFFERENT WAYS.
UM, OTHER THAN THAT, IT'S, UH, WORD TO MOUTH.
WE DID HAVE IT IN THE NEWS FLASH SECTION OF THIS HOMEPAGE OF THE WEBSITE AS WELL.
BUT I GUESS I'M ASKING IS IT A SEASON OR IT'S ALWAYS THERE.
THAT, THAT, THAT, THAT'S WHERE I WAS GOING.
I DIDN'T KNOW IF THERE WAS LIKE A SEASON OF WHEN WE WERE LOOKING FOR THAT.
NO, IT'S JUST LEAVING IT THERE.
AND THEN I GUESS MY NEXT QUESTION IS, UM, I GUESS THE DEPART DIFFERENT DEPARTMENTS.
CAN YOU GO TO THAT SLIDE REAL QUICK? UM, YEAH.
YEAH, THAT THERE, I MEAN, I THINK THAT IS AMAZING.
UM, YOU KNOW, I WOULD IMAGINE THAT, UH, PEOPLE ARE JUST COMING UP TO CONDUCT THEIR BUSINESS, THEY HAVE A GOOD EXPERIENCE, AND THEN THEY'RE WALKING AWAY.
THEY PROBABLY DON'T EVEN GET A CHANCE TO SAY THANK YOU.
OR MAYBE IF THEY DO, IT'S KIND OF PASSIVE, BUT THE FACT THAT THEY ACTUALLY ARE BEING RECOGNIZED.
SO I'M JUST CURIOUS, YOU KNOW, IS THERE LIKE AN ACKNOWLEDGEMENT TO SAY THAT? UH, I WOULD IMAGINE THAT COULD BE A BOOSTER MORALE JUST TO BE ABLE TO SAY, HEY, YOU KNOW, THERE'S A CUSTOMER WHO CAME UP HERE, MAYBE THEY WAS A RESIDENT, MAYBE THEY EXPERIENCED THIS BEING OUTSIDE OF THE CITY, BUT THEY SAID, HEY, YOU, YOU MADE THEIR DAY, OR WHATEVER THE CASE MAY BE.
AND COUNCILWOMAN BUS HART, UM, FORGIVE ME IF I'M REPEATING THE SAME ANSWER, BUT WE'RE STILL LOOKING IN THE WAYS AND HOW WE ACKNOWLEDGE THESE PEOPLE.
AT THE VERY LEAST RIGHT NOW, AND THIS IS BARE MINIMUM, WE'RE LETTING DIRECTORS KNOW, HEY, TIA BREWER WAS RECOGNIZED.
AND BE SURE TO LET HER KNOW AND TELL HER HOW, YOU KNOW, PROUD WE ARE AND DIFFERENT THINGS LIKE THAT.
AND FOR SOME OF THESE RECOGNITIONS, I'M JUST SHOWING THE NAMES HERE, BUT FOR SOME OF THESE PEOPLE, SOMEBODY WROTE LIKE A PARAGRAPH ABOUT SOME OF THESE PEOPLE, ABOUT HOW THEY AFFECTED THEM AND DIFFERENT THINGS LIKE THAT.
SO REALLY, UH, WE'RE LOOKING FOR DIFFERENT WAYS, AGAIN, TO FIGURE OUT HOW TO RECOGNIZE ALL OF THESE EMPLOYEES WHO CONTINUE TO GET RECOGNIZED.
'CAUSE THESE ARE THE PEOPLE WHO ARE MEETING THE STANDARD THAT YOU GUYS ARE SEEING AS ACCOUNTING.
SO WE'RE STILL LOOKING INTO THAT, BUT AS SOON AS WE KIND OF FIND LIKE AN OFFICIAL WAY, WE WILL BE SURE TO LET THE CITY MANAGER KNOW.
I'M SURE YOU GUYS WILL BE THE FIRST TWO.
AND, AND, AND FORGIVE ME, COUNCILWOMAN, IF YOU JUST ASKED THAT QUESTION, I WAS A LITTLE DISTRACTED,
UH, IT'S EVOLVING AND, UM, YOU KNOW, I'M SURE WE WILL CONTINUE TO KEEP EVOLVING AS THINGS ARE COMING OUR WAY, BUT I THINK IT'S A GREAT START.
UM, YOU KNOW, THANK YOU FOR THE WORK THAT YOU'RE DOING AND, AND THANKS TO EVERYONE IN CEDAR HILL.
UH, SO THIS WAS THE LIST THAT WAS OUT WHEN, WHEN WE, UM, SENT THE PACKAGE OUT, BUT ONE MORE EMPLOYEE, ANGELA SELF GOT RECOGNIZED AS WELL OVER THE WEEKEND.
AND SO SOMEONE MENTIONED HER, AND SO I DIDN'T WANNA LEAVE HER NAME OFF.
SO SHE GOT RECOGNIZED FOR HELPING SOMEONE, UH, WOW.
THROUGH A PLANNING PROCESS, I'M SURE.
SO I JUST WANTED TO BE SURE TO ADD HER, INCLUDE HER IN THAT AS WELL.
[00:40:01]
SO, ALL SEE, SHE PAYS YOU TO DO THAT.YEAH, NO, THAT WAS, YEAH, ALL I'M DONE NOW.
WELL, APPRECIATE THE, APPRECIATE THIS PARTNER.
IT'S ALWAYS, YOU KNOW, ALWAYS FEEL GOOD TO BE ABLE TO RECEIVE A COMPLIMENT.
SO, UH, APPRECIATE ALL THE GOOD WORK AND I, I THINK THIS IS SOMETHING SPECIAL.
I'M GONNA GO FILL ONE F RIGHT TEAM RIGHT NOW.
UM, UM, COUNCILOR MCCURDY SAID HE'S GONNA DO A SATISFACTION SURVEY FOR IT.
SO, UM, I DON'T KNOW IF YOU GONNA BE MENTIONED OR NOT, BUT,
[4. Briefing on the Fire Department's international deployment for High-Angle/Technical Rope Rescue training. ]
UM, NEXT, UM, WE HAVE A BRIEFING ON THE FIRE DEPARTMENT INTERNATIONAL DEPLOYMENT FOR HIGH ANGLE TECHNICAL ROPE RESCUE TRAINING.WOW, THAT SOUNDS VERY TECHNICAL.
THIS WILL BE PRESENTED BY FIRE CHIEF HARRISON.
GOOD EVENING, MAYOR AND COUNCIL.
AND AS I'VE SAID BEFORE, ANYTIME I GET TO STAND UP HERE AND SHARE WITH YOU SOME OF THE AMAZING THINGS THAT, UH, MY PEOPLE GET TO DO IS ALWAYS A GOOD DAY.
AND ONE OF MY FAVORITE THINGS TO DO AS A FIRE CHIEF.
UM, THERE'S, UH, A GOOD STORY THAT NEEDS TO BE TOLD HERE, AND I'M NOT THE ONE THAT'S GONNA TELL IT, SO I'M JUST GONNA KIND OF GO THROUGH THIS FRONT PART HERE AND THEN HAND IT OVER TO MY TEAM SO THEY CAN SHARE WITH YOU WHAT THEY ACCOMPLISHED.
UM, WHEN I BECAME FIRE CHIEF, FEBRUARY 1ST, UH, THIS WAS ONE OF THE FIRST THINGS I WAS BROUGHT INTO AS A BRIEFING BY CAPTAIN OSCAR VASQUEZ BECAUSE THIS, UH, UM, PLAN HAD BEEN GOING ON FOR ABOUT 10 MONTHS AT THAT POINT.
SO WHEN YOU HEAR THE MAGNITUDE OF WHAT THEY WERE ABLE TO DO AND WHAT THEY WERE ABLE TO ACCOMPLISH, I HOPE IT, UH, BRINGS YOU THE PRIDE, UH, AND THAT IT BROUGHT ME.
UM, AS ALWAYS, WE TALK ABOUT OUR VISION, MISSION, AND VALUES.
AND WHAT I WANTED TO, WANTED TO CHALLENGE YOU TO DO IS AS WE GO THROUGH THIS PRESENTATION, YOU'RE GONNA SEE NUGGETS OF EVERY SINGLE BIT OF THIS THAT DIDN'T JUST EXIST IN OUR CITY LIMITS OR IN DALLAS COUNTY OR IN THE STATE OF TEXAS, BUT WENT TO AN ENTIRE DIFFERENT NATION, UH, IN, IN MEXICO.
AND YOU'RE GONNA FIND EVERY BIT OF THIS PEOPLE, RELATIONSHIPS, STEWARDSHIP, UH, BEHAVIOR INTEGRITY, SERVANT LEADERSHIP, AND THEN TAKING, PURSUING PREMIER AND IMPLYING SOME OF THESE THINGS, UM, TO THEIR TRIP.
AND AT, UH, AT THIS POINT IN TIME, I DON'T WANNA TAKE ANY MORE OF THE TIME.
I WANNA HAND IT OVER TO CAPTAIN VASQUEZ AND HIS TEAM SO HE CAN TELL YOU THEIR AMAZING STORY.
CITY COUNCIL, MADAM CITY MANAGER.
IT'S A PLEASURE BEING HERE WITH YOU GUYS.
MY NAME'S OSCAR VASQUEZ, CAPTAIN WITH THE CEDAR HILL FIRE DEPARTMENT.
AND LET ME FIRST START OFF BY SAYING THANK YOU.
THANK YOU FOR YOUR SUPPORT FOR THE FIRE DEPARTMENT, AND ALSO FOR THE OPPORTUNITY TO KIND OF SHARE WITH YOU GUYS WHAT WE DID ON THE INTERNATIONAL STAGE.
UM, I'M JOINED TONIGHT BY TWO, UH, MEN THAT WERE ON THE GROUND WITH ME IN COZUMEL, AND I THINK THEY WERE A CRITICAL PART TO THE SUCCESS OF THIS INITIATIVE.
I'M GONNA GIVE 'EM THE FLOOR HERE IN JUST A FEW MINUTES BECAUSE I THINK WHAT THEY EXPERIENCED AND AND HOW THIS REALLY AFFECTED THEM IS REALLY THE HEART OF WHAT I WANT YOU GUYS TO TAKE FROM THIS EVENING.
I FIRST WANT TO JUST KIND OF PAINT THE PICTURE FOR YOU.
UH, CEDAR HILL AND COZUMEL HAVE HAD AN ONGOING RELATIONSHIP FOR MANY YEARS NOW.
I TRAVELED THERE FREQUENTLY, TAKE IN EQUIPMENT AND, AND GEAR.
UM, AND OVER THAT TIME WE REALLY JUST KIND OF BUILT A STRONG BOND.
UM, ERNESTO, WHICH IS THE GUY IN THE CENTER WITH HIS ARMS CROSSED, IS A REPRESENTATIVE FOR THE NONPROFIT ORGANIZATION, THE
UH, THEY HELPED SUPPORT THEIR COMMUNITY, THEIR FIRE DEPARTMENT, WITH ANYTHING THAT THEY MAY NEED.
UH, HE REACHED OUT TO ME, ACTUALLY, HE CAME TO THE STATION, UH, AND HAD A REQUEST.
UM, AS YOU KNOW, COZUMEL IS A TROPICAL ISLAND.
YOU KNOW, MANY TOURISTS, YEAH, YOU'VE PROBABLY BEEN THERE MAYOR MANY TIMES.
BUT THEY HAD, THEY SAW AN UPTICK IN ELEVATION INCIDENCES WHERE THEY WERE REQUESTING TRAINING AND HIGH ANGLE TECHNICAL ROPE RESCUE.
AND IT BASICALLY SOUNDS, I MEAN, IT, IT MEANS WHAT? IT SOUNDS LIKE IT, IT'S BASICALLY WHEN SOMEBODY NEEDS RESCUE AND THEY'RE IN A LOCATION THAT YOU CAN'T ACCESS THEM BY NORMAL MEANS YOU CAN'T ACCESS THEM WITH A, WITH A LADDER.
YOU NEED SPECIAL EQUIPMENT, YOU NEED ROPE, YOU NEED SPECIAL SKILLS.
LUCKILY, WE HAVE, UH, THE GODFATHER OF ROPE RESCUE HERE.
AND, UH, THEY ASKED AND WE SHOWED UP.
UH, I'M SORRY, I'M, I'M SORRY.
I'M ABOUT TO INTRODUCE HIM HERE IN JUST A MINUTE.
SO WE, WE GATHERED OUR TEAM, UH, AND WE, UH, WENT IN APRIL OF THIS YEAR.
AND WE HAD, UH, YOUR CEDAR HILL FIREFIGHTERS, CAPTAIN LANDERS, AND MYSELF, AND ALSO A LOCAL COMMUNITY MEMBER WHO'S ALSO WITH DALLAS FIRE, UH, ISRAEL ESPINOZA.
AND WE HAD TWO MEMBERS FROM A FIRE DEPARTMENT IN COLORADO.
[00:45:01]
WE CHOSE THOSE GUYS FROM COLORADO IS BECAUSE THEY'VE BEEN TO THAT ISLAND BEFORE, AND WE THOUGHT IT WOULD BE BENEFICIAL TO BRING THEM ALONG SINCE IT WAS GONNA BE OUR FIRST TRIP ON THIS INITIATIVE.AND WE TRY TO APPROACH IT, UM, AS A TRAIN THE TRAINER MODEL TO WHERE WE WOULD JUST TRAIN A PORTION OF THEIR FIRE FIREFIGHTERS, WHICH WAS ABOUT 20 PERSONNEL.
OVERALL, THE DEPARTMENT'S ABOUT TWO, TWO STATIONS, 40 TO 50 FIREFIGHTERS.
AND, UH, WE APPROACH IT THAT WAY.
AND OUR OBJECTIVES WERE PRETTY SIMPLE.
WE REALLY WANTED TO LEAD WITH PURPOSE, SERVE THEIR COMMUNITY, AND REALLY BRING SOMETHING BACK TO OUR FIRE DEPARTMENT.
MY, MY ROLE REALLY WAS JUST PROJECT LEAD.
MY GOAL WAS TO JUST COMMUNICATE WITH ALL THE STAKEHOLDERS, THE GOVERNMENT, THE FIRE DEPARTMENTS, UH, MEDIA, THE NONPROFIT ORGANIZATION, AND ALSO HELPED OUT IN THE, THE FIELD AS WELL.
SO, AS FOR THE FIVE DAY, UH, COURSE, DAYS ONE THROUGH THREE, UH, WE'RE REALLY FOUNDATIONAL SKILLS.
UH, WE DID, WE WENT OVER EQUIPMENTS AND KNOTS AND RESCUE SYSTEMS TECHNIQUES.
THESE WERE THE DAYS THAT STUDENTS JUST REALLY GOT FAMILIAR WITH THE BASICS.
UH, THEY FELT COMFORTABLE AND CONFIDENT WITH THE EQUIPMENT AND SYSTEMS. IT WAS REALLY A CLASSROOM SETTING AND A LOT OF JUST HANDS-ON.
AND IN THOSE THREE DAYS, ONCE THOSE, UH, INSTRUCTORS FELT COMFORTABLE ENOUGH, WE TOOK IT UP A NOTCH.
DAY FOUR, THE STAKES GOT HIGHER.
IT WAS FIELD OPERATIONS ON A 10 STORY HOTEL.
THE ROYAL PARK HOTEL STUDENTS WERE GOING OVER THE EDGE OF THE 10 STORY BUILDING WITH A STOVES BASKET.
AND, UH, AS THE RESCUER, UM, I COULD SEE, UH, SOME OF THESE GUYS, ESPECIALLY THAT GUY IN THE UPPER LEFT CORNER, IN THAT RED, HE RED HELMET.
HIS NAME IS SAMUEL, BUT WE CALLED HIM SAMMY.
AND BEFORE HE WENT OVER THE EDGE, HE SAID A LITTLE PRAYER.
SO AFTER A FEW TIMES OF DOING THAT, HE DEFINITELY GAINED A LOT OF CONFIDENCE.
BUT IT WAS A ALL DAY THING OF JUST GOING OVER THE EDGE, GOING OVER THE TECHNIQUES, COMMUNICATING, WORKING THROUGH THE SYSTEMS. UH, BUT WE ALSO HAD, UM, ELEVATOR RESCUES THAT ISRAEL ESP ESPINOZA TOOK THE LEAD ON, UH, ELEVATOR RESCUES WITHIN, WITHIN THE, UH, HOTEL.
UH, WE SHUT DOWN THE ELEVATOR.
UH, LUCKILY THE MANAGEMENT WAS VERY UNDERSTANDING OF THE MISSION AND WAS A VERY ACCOMMODATING, SO IT WAS JUST A VERY LONG DAY OF HANGING ON THE ROPE.
AND, BUT I THINK WE MADE MAJOR GAINS ON, ON CONFIDENCE LEVELS.
DAY FIVE, THE FINALE, THE CAPSTONE TITA LIGHTHOUSE.
UH, IT WAS A LIVE RESCUE OF A, A LUCIAN AT THE TITA LIGHTHOUSE, UH, WHICH IS APPROXIMATELY 40 METERS, ABOUT 120 FEET UP IN THE AIR.
IT'S JUST REALLY A SYMBOL OF THE ISLAND.
AND WHAT BETTER PLACE TO DO IT THERE.
UH, IT'S IN A PUBLIC AREA, IN A PUBLIC BEACH WHERE EVERYBODY CAN KIND OF SEE WHAT'S GOING ON.
UH, WE HAD, UH, GOVERNMENT OFFICIALS AND ALSO, UH, MEDIA THERE AS WELL.
WE ALSO HAD SOME INFLUENCERS THAT PARTICIPATED AND WENT UP THE, UH, THE LIGHTHOUSE AND TOOK A DIVE DOWN THE ROPE.
SO IT WAS THE FINALE, AND IT WAS ACTUALLY JUST A PROUD MOMENT TO, TO SEE THESE GUYS FROM WHERE THEY WERE DAY ONE, ALL THE WAY TO DAY FIVE, TO DO IT IN FRONT OF THEIR PEERS, TO WORK TOGETHER REALLY BY THEMSELVES AND BE, BE BETTER PREPARED FOR THEIR COMMUNITY.
SO IT WAS QUITE A SIGHT TO SEE.
THE OVERALL COST, UH, PROGRAM VALUE WAS AROUND $66,000, WHICH CAME OVER A MILLION PESOS.
MOST OF THAT, THANKFULLY, WAS FROM CAPTAIN LANDERS.
THROUGH HIS CONNECTIONS AND HIS NETWORK, MOST OF THAT EQUIPMENT WAS DONATED.
EVERYTHING ELSE LOGISTICALLY, EVERYTHING ELSE ON THE GROUND WAS TAKEN CARE OF BY THE NONPROFIT ORGANIZATION AND, UH, COMMUNITY BUSINESS OWNERS THERE.
NO CITY TAX DOLLARS FROM CEDAR HILL WERE USED.
EVERYTHING WAS FUNDRAISED OR DONATED FOR THE MOST PART.
CAPTAIN LANDERS 25 YEAR VETERAN AND THE SPECIAL OPERATIONS COORDINATOR FOR OUR DEPARTMENT.
COREY'S A SPECIALIST IN ROPE RESCUE STRUCTURE, COLLAPSE, HEAVY VEHICLE RESCUE, SWIFT WATER OPERATIONS.
HE SERVES ON THE TEXAS TASK FORCE, ONE AT FEDERAL FEMA URBAN SEARCH AND RESCUE TEAM, AND SPENT 14 YEARS IN TEXAS TASK FORCE TWO AS A RESCUE SQUAD OFFICER.
HE'S ALSO AN INSTRUCTOR AT THE TARRANT COUNTY COLLEGE AND AT THE TEAKS DISASTER CITY, ONE OF THE MOST ADVANCED DISASTER TRAINING FACILITIES IN THE COUNTRY.
UH, LADIES AND GENTLEMEN, THE GODFATHER, CAPTAIN, CAPTAIN LANDERS.
HERE I AM, BY NO MEANS THE GODFATHER.
UM, I DON'T KNOW WHERE HE CAME UP WITH THAT.
UM, I'M BASICALLY JUST A, I'M JUST A FIREFIGHTER THAT WANTS MY GUYS
[00:50:01]
TO BE THE BEST OUT THERE.AND, UH, IF YOU EVER COME BY STATION ONE ON A SHIFT, YOU WILL SEE US OUT THERE TRAINING AND TRAINING AND TRAINING AND TRAINING ON WHATEVER IT IS THAT WE MIGHT COME ACROSS.
AND WE WERE FORTUNATE ENOUGH TO BE ABLE TO TAKE SOME OF THAT ASPECT INTERNATIONALLY.
AND THE, UH, THE PRIDE AND, UH, THE HUMBLENESS THAT WE FELT, ALRIGHT, ALL THREE OF US AND ME PERSONALLY, UM, IT WAS, IT WAS AMAZING.
IT WAS, IT HIT YOU RIGHT IN THE CHEST.
AND WHEN I SAY THE HUMBLE, THE HUMBLE SIDE OF THINGS, I WAS VERY HUMBLED THERE SEVERAL TIMES.
UM, I WAS HUMBLED BY THE WORK ETHIC OF THESE FIREFIGHTERS AND THE CONDITIONS THAT THEY HAVE.
THE, AT THE TIME, LACK OF EQUIPMENT THAT THEY WERE USING, THE AGE OF THE EQUIPMENT THAT THEY WERE USING, THEY WERE NOT HIGH UP IN THE TECHNOLOGY ASPECT OF THINGS LIKE WE ARE HERE.
SO THE VERY FIRST DAY LITTLE STORY, UH, WE WERE USING AN OLD PIECE OF ROPE.
WE WERE CUTTING THEM UP SO THEY COULD PRACTICE TYING THEIR KNOTS.
THEY LEARNED OVER 20 KNOTS THAT WEEK.
SO WE'RE, WE'RE A STEP UP ON THE BOY SCOUTS.
THEY MAY HAVE US ON OTHER THINGS, BUT I ASKED FOR SOME ELECTRICAL TAPE AND A RAZOR BLADE TO CUT THE ENDS OFF SO THEY DIDN'T START TO FRAY APART AND EVERYTHING LIKE THAT.
AND THEY HAD TO GO RUN TO A HARDWARE STORE AND JUST TO GO GET THAT STUFF.
AND I'M SITTING HERE THINKING, I CARRY THESE IN MY FIRE DEPARTMENT, BUNKER PANTS THE WHOLE TIME THAT WAY, IF WE EVER HAD TO DO.
AND, YOU KNOW, IT WAS JUST LIKE, IT MADE YOU, IT MADE ME REALLY APPRECIATE WHAT Y'ALL PROVIDE FOR US.
UM, ANOTHER NIGHT, IT WAS ONE OF OUR LAST NIGHTS THERE, AND WE WERE HAVING DINNER WITH, UH, WITH THE GROUP THAT OSCAR WAS TALKING ABOUT.
AND I ASKED ONE OF 'EM, I SAID, SO WHAT ARE, WHAT ARE THESE GUYS? JUST CURIOUS WHAT THESE GUYS MAKE A MONTH.
AND THE NUMBER THAT THEY HAD TOLD ME JUST KIND OF, KIND OF PUNCHED YOU RIGHT IN THE CHEST.
AND AGAIN, IT MADE ME APPRECIATE EVERYTHING THAT Y'ALL DO FOR US.
UM, IF YOU WENT TO THEIR SOCIAL MEDIA SITE ON JULY 1ST, THEY HAD A HUGE CELEBRATION AT THEIR FIRE STATION FOR SOME STATION UPGRADES.
THEY HAD A CELEBRATION FOR NEW FAUCETS, NEW TOILET PAPER HOLDERS, A A PLASTIC TABLE TO EAT DINNER AT, AND MATTRESSES FOR THE GUYS TO SLEEP ON.
AND THESE ARE, YOU KNOW, I COME BACK AND I, I TELL ALL THE GUYS ABOUT THE TRIP.
THEY'RE LIKE, OH, Y'ALL WERE JUST DOWN THERE SITTING ON THE BEACH, YOU KNOW, DOING YOUR THING.
NO,
BUT, UM, THE THING, THE THINGS THAT WE TAKE FOR GRANTED AT THE FIRE STATION, THE THINGS THAT Y'ALL PROVIDE FOR US, REALLY, REALLY WAS HIT HOME AFTER THIS TRIP.
UM, THE TRIP KIND OF RESTORED THE DRIVE, YOU KNOW, SOMEHOW HOW SOMETIMES YOU KIND OF GET IN, I WOULDN'T SAY A, A LULL OR ANYTHING IN YOUR JOB, BUT SOMETIMES YOU JUST NEED THAT LITTLE SPARK JUST TO GET IT ALL BACK AND WHERE, YOU KNOW, WHERE YOU, WHERE YOU WERE AT ONE TIME.
AND THAT TRIP REALLY DID THAT FOR ME.
I STILL LOVE MY JOB AFTER ALMOST 25 YEARS.
UM, AND Y'ALL WILL HAVE ME FOR ABOUT SEVEN MORE BIRTHDAYS.
SO JUST, JUST THROWING THAT OUT THERE.
BUT, UM, THE, THE GETTING TO HAVE THE TRIP DOWN THERE AND GO WITH OSCAR, UH, WE'VE KNOWN EACH OTHER, WHAT, 15 YEARS MM-HMM
UM, OUR FRIENDSHIP, OUR LOVE FOR EACH OTHER, OUR BROTHERHOOD FOR EACH OTHER JUST KIND OF WAS IMPACTED AND INCREASED AT THE TIME.
AND THEN I ALSO MET ANOTHER BROTHER AT THE TIME WHO'S GONNA BE A LIFELONG FRIEND AS WELL.
SO I HAD SEVERAL OPPORTUNITIES FOR, FOR REFLECTION AND APPRECIATION AND SO ON.
BUT, UH, THIS WAS A GREAT TRIP AND IT WAS A GREAT OPPORTUNITY FOR ALL OF US.
UH, I'D LIKE TO INTRODUCE A GOOD FRIEND OF MINE.
UH, ONE OF THE REASONS WHY I'M PROBABLY IN THE FIRE SERVICE, ISRAEL ESP ESPINOZA.
HE'S GOT 17 YEARS AS A TE TECHNICAL RESCUER.
HE'S A DRIVER ENGINEER AND PARAMEDIC, AND A US R SPECIALIST FOR STATION 33 AT DALLAS FIRE RESCUE.
UH, ISRAEL IS A CERTIFIED ROPE RESCUE, CONFINED SPACE, COLLAPSED STRUCTURES, TRENCH RESCUE, VEHICLE RESCUE, AND SEARCH AND RESCUE.
HE RAN DAY FOUR IN COSMO, WHICH WAS THE ELEVATOR OPERATIONS.
UM, BUT I THINK MORE IMPORTANTLY, HE LIVES HERE IN CEDAR HILL.
UH, THIS ISN'T JUST A MISSION.
HE SIGNED UP FOR THIS, THIS WAS THE COMMUNITY.
SO WE NEEDED SOMEBODY TO, TO LEAD DAY FOUR, HE SHOWED UP.
SO THESE GENTLEMEN, ISRAEL SPINOZA,
[00:55:05]
LADIES AND GENTLEMEN, THANK YOU FOR THE OPPORTUNITY TO BE HERE.THANK YOU FOR, UH, CHIEF HARRISON, CAPTAIN VASQUEZ, AND CAPTAIN LANDERS.
UM, I COME TODAY NOT JUST AS A MEMBER OF THE DALLAS FIRE DEPARTMENT, I COME AS A RESIDENT OF THE CITY, OF CITY HERE FOR THE PAST, UH, 10 YEARS, UH, THAT WE HAD THE, UH, PLEASURE OF CALLING THIS PLACE HOME.
AND, UH, WE LOVE IT JUST LIKE THE DAY WE MOVED IN.
SO, UH, DURING THE DEPLOYMENT, I HAD A, UH, VERY SPECIAL OPPORTUNITY TO, UH, PARTICIPATE, UM, ON A, ON A DEPLOYMENT, NOT JUST AS A MEMBER OF THE FIRE DEPARTMENT.
UM, I WENT IN AS A, UM, CITIZEN OF, OF OUR BEAUTIFUL CITY, UM, AS A, I'M A, UH, IMMIGRANT FROM MEXICO.
SO FOR ME, IT WAS A, UH, OPPORTUNITY TO GIVE BACK TO THE, YOU KNOW, COMMUNITY THAT, YOU KNOW, UH, OF, OF MEXICO AND, AND THE, AND THE FIREFIGHTERS THAT ARE OVER THERE.
UM, I WANT TO ECHO SOME OF THE STUFF THAT, YOU KNOW, UH, THE OTHER MEMBERS, YOU KNOW, MENTIONED, WHICH IS, YOU KNOW, UH, THE NEED, THE NEED THAT IS, YOU KNOW, UH, PRESENT IN THE ISLAND.
UM, THEY, THEY NEED A LOT OF HELP.
AND, UH, WE, ME AND THE CAPTAINS TOOK IT AS A PERSONAL COMMITMENT TO DO EVERYTHING THAT WE CAN TO MAKE THAT PLACE BETTER SO THAT WHEN, UH, THE INCIDENT HAPPENS, YOU KNOW, THOSE FIREFIGHTERS ARE VERY EQUIPPED, TRAINED, AND CAPABLE OF, UH, MITIGATING THE INCIDENT.
UM, I WAS IN CHARGE OF THE, UH, ELEVATOR, UH, RESCUE OPERATION, UH, TRAINING SCENARIO.
AND I WANT TO HIGHLIGHT THAT THE, THE NEED IS SO VAST THERE THAT, YOU KNOW, NOT ONLY WAS IT A TECHNICAL RESCUE CLASS, IT WAS ALSO JUST TEACHING 'EM HOW TO USE AN ELEVATOR.
SOME OF THOSE GUYS HAD NEVER BEEN IN AN ELEVATOR BEFORE.
AND, UM, I, I MENTIONED THIS BECAUSE, UM, HOW DO YOU EXPECT A FIREMAN TO GO RESCUE SOMEBODY ON AN ELEVATOR WHEN THEY DON'T EVEN KNOW HOW TO USE AN ELEVATOR? AND, UH, THAT, THAT, THAT TO ME, YOU KNOW, HIT PRETTY HARD.
AND, UH, THAT'S JUST ONE SMALL PIECE OF, UH, THE NEED THAT IS PRESENT THERE.
SO, UH, THAT IS WHY I FEEL LIKE WE MADE IT A COM, A PERSONAL COMMITMENT TO, TO GO OVER THERE AND MAKE THE PLACE SAFER FOR NOT JUST THE CITIZENS THERE, BUT ALL THE VISITORS THAT COME FROM EVERYWHERE IN THE WORLD.
UM, WE HAD THE OPPORTUNITY TO REPRESENT, YOU KNOW, UH, THE, THE CITIZENS OF CEDAR HILL, CITIZENS OF DALLAS WEARING OUR UNIFORMS AND AN ISLAND, A TROPICAL ISLAND IN MEXICO.
AND THE AMOUNT OF PEOPLE THAT WERE, YOU KNOW, SURPRISED BY WHAT WE WERE DOING OVER THERE WAS JUST, YOU KNOW, ON CALL, YOU KNOW, AMAZING.
SO, AS A CITIZEN OF, UH, CEDAR HILL, I WANT TO THANK YOU FOR, YOU KNOW, EVERYTHING THAT YOU GUYS ARE DOING AND ALLOWING THE FIRE DEPARTMENT TO DO FOR MEXICO, AND, UH, A SMALL ISLAND, TROPICAL ISLAND, UH, ME, THAT MEANS THE WORLD TO ME.
SO I WANT TO ASK YOU TO CONTINUE TO DO THAT.
PROVIDE, YOU KNOW, EVERYTHING THAT YOU POSSIBLY CAN SO THAT, UH, WE CAN FULFILL A MISSION THAT NOW'S A PERSONAL COMMITMENT.
SO THANKS ISRAEL, CORY, UH, FOLKS, THAT'S, THAT'S THE REAL STORY.
AND, AND THIS IS PROBABLY, THIS IS PROBABLY ONE OF THE PROUDEST MOMENTS I'VE BEEN IN MY CAREER, AND I THOUGHT A LOT ABOUT WHY, AND IT'S BECAUSE I'M A FIRST GENERATION BORN AMERICAN HERE.
AND THE IDEA OF JUST GIVING BACK TO A COMMUNITY AND PEOPLE THAT WERE LESS FORTUNATE, UH, IS WHAT IT'S ALL ABOUT.
AND IT'S THANKS TO OUR ADMINISTRATION, UH, THANKS TO THESE GUYS HERE, THAT WE ARE ABLE TO PULL THAT OFF, HONESTLY.
AND, UM, YOU KNOW, THIS SLIDE HERE TELLS YOU WHAT WE BRING BACK TO CEDAR HILL, WHICH IS, YOU KNOW, YOU, YOU COME BETTER TRAINED, BETTER PREPARED LEADERSHIP QUALITIES, UM, YOU COME BACK SHARPER.
UH, BUT I THINK THE BIGGEST THING IS THAT YOU COME BACK DIFFERENT.
UM, THERE'S NOTHING LIKE SPENDING A WEEK WITH MEN AND WOMEN THAT ARE WILLING TO PUT THEIR LIFE ON THE LINE, AS YOU JUST HEARD, WITH A FRACTION, I MEAN, A FRACTION OF WHAT WE GOT HERE.
UM, IT CHANGES YOU, YOU LOOK AT, YOU KNOW, YOU LOOK AT YOUR GEAR DIFFERENTLY, YOU LOOK AT TRAINING DIFFERENTLY, YOU LOOK AT YOUR BEDDING, YOU KNOW, DIFFERENTLY.
AND, AND THAT'S NOT SOMETHING YOU CAN LEARN IN A CLASSROOM OR IN A CONFERENCE.
THAT'S SOMETHING THAT YOU HAVE TO SEE.
[01:00:01]
THAT'S THE BIGGEST THING THAT WE'RE BRINGING BACK, IS PERSPECTIVE FOR TO OUR STATION.SO, AND I GET IT, WE CAN'T HELP EVERY DEPARTMENT IN THE WORLD, BUT WE WERE ABLE TO BE THAT CATALYST FOR COS MAL, AND HOPEFULLY THEY, YOU KNOW, THEY TRAIN THEIR NEXT DEPARTMENT AND THEY, THAT DEPARTMENT TRAINS THE NEXT, AND HOPEFULLY IT SPREADS.
AND, UH, THAT'S WHAT IT'S ALL ABOUT.
AND THAT'S WHAT THIS DEPARTMENT DID.
BUT MORE IMPORTANTLY, THAT'S WHAT THIS CITY DID.
SO THANK YOU VERY MUCH FOR THE OPPORTUNITY TO SHARE WITH Y'ALL WHAT WE DID INTERNATIONALLY.
UH, THAT'S, UM, THAT'S, THAT'S BEAUTIFUL.
UM, ARE THERE ANY QUESTIONS FROM COUNSEL? UM, I'LL LET COUNCILMAN MCCURDY GO FIRST, AND I HAVE A FEW COMMENTS.
I, I'M, I, I DO HAVE TO SAY I'M A LITTLE DISAPPOINTED BECAUSE I, I'VE ALWAYS WANTED TO LEARN HIGH ANGLE ROPES, YOU KNOW, RESCUE PERSONALLY, UM, AND, AND WOULD'VE APPRECIATED AN INVITE TO GO TO GO ON THAT, ON THAT TRIP
UM, YOU KNOW, BUT NO, I, I APPRECIATE YOU TAKING THE TIME, UH, UH, TO, TO GO DOWN THERE AND TO, TO, TO TRAIN THE, YOU KNOW, THE, THE FIREFIGHTERS ON THE ISLAND, LIKE YOU SAID, YOU KNOW, THEY'LL TRAIN SOMEBODY ELSE AND THEY'LL TRAIN SOMEBODY ELSE.
BUT YOU KNOW, ON ON, ON A SELFISH NOTE THERE, THERE'S, THERE'S ALSO A HIGH PROBABILITY THAT IF THEY'RE CONDUCTING ONE OF THESE RESCUES, IT'S GONNA BE AN AMERICAN CITIZEN THAT, THAT THEY'RE RESCUING.
UM, SO I, I, I APPRECIATE YOU TAKING THE TIME.
I KNOW, YOU KNOW, IT'S, YOU, YOU THINK OF IT AS BEING GOING TO A TROPICAL ISLAND, BUT IT'S TIME AWAY FROM YOUR FAMILIES, UM, IN, IN ADDITION TO YOUR REGULAR DUTIES.
UH, AND YOU KNOW, I, I APPRECIATE YOUR, YOUR COMMITMENT TO, UH, TO PUBLIC SAFETY, BOTH HERE AND, AND ABROAD, AND THANK YOU.
ANY OTHER QUESTIONS, COMMENTS, COUNSEL? WELL, UM, EXCUSE ME.
WELL, UM, FOR ME, UM, I CAN'T HELP BUT TO THINK, UH, WHAT YOU PROVIDED WAS MINISTRY.
UM, I MEAN, THAT'S, THAT'S, THAT'S ESSENTIALLY, YOU KNOW, MY, MY TAKE ON THAT, UM, YOU KNOW, YOU KNOW, YOU, YOU LEFT EXCITED TO BE ABLE TO GO, UM, YOU KNOW, TO AN EXOTIC, YOU KNOW, COUNTRY.
UM, THEN YOU GET HUMBLED REAL QUICK, RIGHT? BECAUSE YOU UNDERSTAND THE RESOURCES OF WHAT YOU HAVE AT HOME, UH, AND THEN MAYBE YOU MIGHT THINK IT'S UNILATERAL, THEN YOU GET THERE AND THEY WORK.
THEY'RE DOING MORE WITH LESS, ESSENTIALLY.
UM, SO I MEAN, YOU CAME BACK HUMBLED WITH THAT, BUT THEN YOU ALSO MADE AN IMPACT.
AND THEY WILL PROBABLY NEVER, EVER FORGET YOU
I MEAN, YOU MAY NOT EVER FORGET THE EXPERIENCE, BUT THEY'LL PROBABLY NEVER, EVER FORGET EACH ONE OF YOU.
UM, YOU KNOW, SO, SO THANK YOU FOR YOUR LEADERSHIP REPRESENTING CEDAR HILL.
UM, YOU KNOW, AND, UM, I'LL TELL YOU, IF YOU EVER WANT TO DOCUMENT THAT TRIP, I'M AVAILABLE TO, UM, YOU KNOW, BE THERE AND, AND POST ON SOCIAL MEDIA.
UM, LAST I CHECKED MY PASSPORT'S STILL CURRENT
UM, AND I UNDERSTAND YOU'RE TOO BUSY TO GO TO THE BEACH.
SO I'LL CHECK THAT OFF THE LIST.
UM, I JUST WANNA BE A TEAM PLAYER.
SO, UM, BUT SERIOUSLY, UM, THANK YOU FOR, FOR, FOR WHAT YOU HAVE DONE AND, UM, YOU KNOW, AND DO CONTINUE TO KEEP, YOU KNOW, BEING GREAT HERE IN CEDAR HILL.
ALL RIGHT, UH, COUNSEL, THAT, UH, CONCLUDES OUR BRIEFING SESSION.
SO NEXT ITEM ON THE AGENDAS TO ADJOURN.
I DO HAVE A MOTION TO ADJOURN.
DO I HAVE SECOND? SECOND? OH, I'M SORRY.
THAT'S A NON-DEBATABLE MOTION.
ALL OF FAVOR, PLEASE RAISE YOUR HAND.