Jan 10, 2023 City Council Briefing Session

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THE MIC ON MAN.

[1. Call the meeting to order.]

UH, GOOD EVENING EVERYONE.

TODAY IS JANUARY THE 10TH, 2023.

HAPPY NEW YEAR TO EVERYONE.

THIS IS THE REGULAR SCHEDULED BRIEFING SESSION.

WE DO HAVE A FULL M OF CITY COUNCIL PRESENT.

UH, I WANNA OFFICIALLY CALL THIS MEETING TO ORDER.

I HAVE 6:00 PM AND WE'LL

[2. City Manager Reports: City Council Calendar/Upcoming Events City Operations Presentation of Leadership Excellence Award Conduct a briefing to discuss items for the 7:00 p.m. regular meeting]

HOW YOU DOING, MR. CITY MANAGER? I'M DOING VERY WELL, MAYOR.

HAPPY NEW YEAR.

UM, AND, UH, TO YOU AND THE CITY COUNCIL, UH, OUR AGENDA TODAY IS SMALL BUT MIGHTY.

AND I AM A, I THINK THAT'S A, A GREAT, UH, UH, SYMBOL FOR WHERE WE'RE HEADING.

2023 IS ALREADY DESTINED TO BE A, A MIGHTY YEAR FOR US.

SO, UM, ON BEHALF THE STAFF, I WANT TO, UH, EXPRESS, UH, HAPPY NEW YEAR TO YOU, UH, AND OUR APPRECIATION FOR REALLY ALL OF THE INCREDIBLE WORK THAT, UH, UH, YOU GUYS SPENT, UH, GUIDING US AND BEING OUT IN THE COMMUNITY, UH, CRAFTING PLANS FOR ALL OF 2022.

WE'RE VERY PROUD OF YOUR WORK.

WE'RE EXCITED FOR WHAT WE'VE ACCOMPLISHED, AND WE'RE EVEN MORE EXCITED, UH, TO WORK WITH YOU TO DELIVER THE VERY AMBITIOUS GOALS THAT YOU GUYS HAVE SET FOR US FOR 2023.

AND, UH, SO HERE WE GO.

UH, YOU NOTICE WE HAVE A FAIRLY EXTENSIVE BRIEFING SESSION TONIGHT.

WE HAVE A, A NUMBER OF ITEMS TO GET YOU CAUGHT UP OF AS WE KICK OFF 2023.

UH, WANNA GO OVER THE, UH, CALENDAR, PRETTY BRIEF, PRETTY BRIEFLY, BUT AS YOU CAN TELL, THIS IS A VERY BUSY MONTH, AND WE'RE HEADING INTO A VERY BUSY, UH, FIRST QUARTER, UH, FOR THIS YEAR.

SO THIS VERY FRIDAY, JANUARY 13TH, FROM FOUR TO 6:00 PM WE WILL BE CELEBRATING, UH, THE IMPROVEMENTS AND ALL OF THE ACTIVITY AND THE MOMENTUM THAT'S BEING BUILT IN, UH, DOWNTOWN CEDAR HILL.

AS YOU KNOW, THIS IS, UH, DEFINITELY NOT SOMETHING THAT IS, UM, UH, HAPPENING BY HAPPENSTANCE.

THIS HAS BEEN THE RESULT OF A LOT OF DELIBERATE PLANNING AND ACTION ON THE PART OF YOU, THE COMMUNITY, UH, AND OUR STAFF.

SO, WE WILL BE GATHERING ON SOUTH BROAD AT THE, UH, INTERSECTION OF BROAD AND CEDAR, AND CELEBRATING THE, UH, COMPLETION OF THE, UH, DOWNTOWN COMPLETE STREET PROJECT, UH, PHASE ONE.

AND THEN WE'LL ALSO GET THE CHANCE TO BE ABLE TO U AND AWE OVER THE, UH, THE REDEVELOPMENT OF THE PHILLIPS PROPERTY, WHICH IS, UH, VERY ACTIVELY UNDERWAY, AND THEN ENGAGE ONE ANOTHER IN A, IN A RECEPTION, UH, AT THE, UH, AT THE 1846 COFFEE SHOP.

SO WE LOOK FORWARD, UH, TO CELEBRATING, UH, THIS, UH, THIS EVENT IN OUR DOWNTOWN AREA ON FRIDAY, MONDAY, JANUARY 16TH.

CITY OFFICES, UH, WILL BE CLOSED IN OBSERVANCE OF MARTIN LUTHER KING DAY.

UH, BUT AS ALWAYS, UH, MEMBERS OF OUR CITY STAFF AND THEIR FAMILIES WILL BE ENGAGED IN A MYRIAD OF, UH, PUBLIC SERVICE PROJECTS, BOTH DURING, UH, THAT DAY AND THEN ALSO DURING THAT WEEK.

UH, IF YOU WOULD LIKE TO PARTICIPATE IN ANY OF THAT, OF THAT WITH US, JUST LET US KNOW.

WE'D CERTAINLY BE GLAD TO HAVE YOU.

ON THURSDAY, JANUARY 19TH, UH, THIS WILL BE A BIG DAY AS WELL AS, UH, THE COUNCIL WILL HAVE THE OPPORTUNITY, UH, TO SEE FIRSTHAND THE IMPROVEMENTS, UH, TAKING PLACE IN THE PROGRESS TAKING PLACE AT THE, THE TWO, UH, BIG ITEMS OF THE 2017 BOND.

UH, WE PLAN ON GATHERING AT THREE 30 TO BE ABLE TO WALK THE LAGOON SITE.

YOU GOT AN UPDATE ON THAT FROM SEAN RAY, UH, LATER IN THIS BRIEFING SESSION.

AND THEN AT FOUR 30, YOU'LL HAVE THE OPPORTUNITY TO, UH, WALK THE LIBRARY AND SIGNATURE PARK SITE, WHICH HAS, UH, SEEN A WHOLE LOT OF ACTIVITY OVER THE PAST 30 TO 45 DAYS.

AND SO I THINK YOU'LL BE, UH, VERY IMPRESSED.

AND ALSO, YOU REALLY NOW CAN START TO GET A SENSE OF THE IMPACT THAT BOTH FACILITIES ARE GOING TO HAVE, NOT JUST ON THEIR IMMEDIATE AREAS, BUT, UH, THE COMMUNITY AT LARGE.

AND THEN AT 6:00 PM ON THAT SAME THURSDAY, JANUARY 19TH, UH, WE DO HAVE A WORKSHOP SCHEDULED FROM SIX TO EIGHT ON THE NR FLOOR FLOOR CAR ROOM TO BE ABLE TO FOLLOW UP AGAIN ON THE WORK THAT YOU CREATED DURING, UH, THAT YOU STARTED IN THE, UH, RETREAT, UH, IN NOVEMBER ON SATURDAY.

JANUARY 21ST IS OUR NEXT NEIGHBORHOOD WALK WITH OUR POLICE DEPARTMENT AND OUR CORE PARTNERS.

UH, IT WILL BE FROM 11 TO 1:00 PM UH, THIS ONE IS GONNA COVER THE WINDING HOLLOW NEIGHBORHOOD, WHICH I KNOW, UH, SEVERAL OF YOU WORK TO, UM, BE ABLE TO HELP THEM WITH THE CREATION OF THEIR PUBLIC IMPROVEMENT DISTRICT.

AND THEN ALSO A PORTION OF THE HIGHLANDS NORTH SUBDIVISION JUST TO THE WEST.

UH, WE WILL BE PROVIDING ADDITIONAL LOGISTICAL DETAILS ON WHERE THE GATHER AND SO FORTH.

BUT, UH, WE'RE ON THE WINTER SCHEDULE, SO WE START A LITTLE BIT LATER.

HOPEFULLY IT'S A LITTLE BIT WARMER FOR OUR, UH, TWO HOUR WALK, UH, DOING MEET AND GREETS WITH, UH, OUR NEIGHBORS AND FRIENDS IN THOSE TWO SUBDIVISIONS ON, UH, SUNDAY, JANUARY 22ND FROM 3:00 PM TO FIVE.

UH, IN CONJUNCTION WITH, UM, THE WONDERFUL FOLKS AT OUR, UH,

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UH, THIS YEAR'S EVENT WILL BE HELD IN THIS CHAMBER AT THE GOVERNMENT CENTER, AND THEN WILL BE FOLLOWED BY A, UH, A, A, A WALK BY THE PARTICIPANTS DOWN PIONEER TRAIL, PAST THE LIBRARY SITE AND BACK.

UH, THEY HAVE A VERY EXCITING, UH, SPEAKER, UH, WHO IS THE, THE DAUGHTER OF, UH, MR. ABERNATHY, WHO WAS VERY ACTIVE IN THE CIVIL RIGHTS MOVEMENT, IS ALSO THE GODDAUGHTER OF MARTIN LUTHER KING HIMSELF.

SO, UH, WE ALWAYS LEARN A LOT FROM THE SPEAKER SERIES, AND WE'RE LOOKING FORWARD, UH, TO THAT IN THIS YEAR.

UH, OUR NEXT REGULARLY SCHEDULED COUNCIL MEETING FOR JANUARY IS, UH, JANUARY 24TH.

UH, AND THEN, UH, ON THURSDAY, JANUARY 26TH, WHICH TURNS OUT TO BE A BIG DAY FROM SIX TO 8:00 PM WE WILL HAVE OUR STATE OF THE CITY ADDRESS BY THE MAYOR.

UH, AND, UH, THE PRESENTATION OF JUST WHERE WE ARE AS A CITY, AS YOU KNOW, UH, UNDER HIS LEADERSHIP, WE HAVE, UH, WORKED TO RE-CRAFT AND REFORMAT THAT EVENT.

SO IT'S NO LONGER A MIDDAY EVENT.

IT'S AN EVENING EVENT WITH A MUCH LOUDER DRAW.

I'M VERY EXCITED TO LET YOU KNOW THAT WE'RE ACTUALLY SOLD OUT.

WE HAVE OVER 180 FOLKS WHO HAVE ALREADY PRE-SIGNED UP FOR THAT EVENT.

SO YOU CAN SEE THAT EXCITEMENT IN OUR CITY IS VERY STRONG AND FROM A VERY, UH, BIG CROSS SECTION, UH, OF FOLKS.

SO WE'RE VERY MUCH LOOKING FORWARD TO THAT.

THAT ALSO HAPPENS TO BE CLIFF SHAW'S BIRTHDAY.

SO, YEAH, I KNOW SOMETHING THERE.

UH, IS IT THE 25TH? I WAS, WOW.

COULD IT BE AFTER CLIFF SHAW'S BIRTHDAY? I HAD THAT WRONG.

UH, DAN HAYNES BIRTHDAY, Y'ALL IS FRIDAY.

SO WHEN WE'RE DOWNTOWN CELEBRATING THAT, WE CAN, UH, CELEBRATE DAN AS WELL.

FRIDAY THE 13TH.

AH, .

ALL RIGHT, SO, UH, THURSDAY, FEBRUARY 2ND IS THE NEXT MAYOR'S PRO BREAKFAST FROM 7:30 AM AT THE ALLEN E SIMS RECREATION CENTER.

UH, THEN THE ONLY OTHER ITEM I WANNA JUST BRING TO YOUR ATTENTION IS THAT, UH, WE ARE CONTINUING TO HOLD WITH OUR BEST SOUTHWEST PARTNERS, THE REGIONAL M W B E AND LOCAL BUSINESS WORKSHOPS.

UH, WE WILL BE, WE'RE THE ONES THAT STARTED THAT, BUT WE WILL BE HOSTING THE NEXT ONE.

IT WILL BE ON FEBRUARY 16TH AT SIX 30 HERE IN THE KENNEDY ROOM.

ANY QUESTIONS ON THE, UM, ON THE CALENDAR? ALL RIGHT.

UM, IF NOT, I WOULD MOVE ON.

UH, YOU MIGHT RECALL THAT AS WE ENDED 2022, THE LAST COUNCIL MEETING IN DECEMBER, UH, WE ENDED IT WITH, UH, THE PRESENTATION OF, UH, A LEADERSHIP EXCELLENCE AWARD, UH, TO BOBBY SPENCE, OUR COURT ADMINISTRATOR.

AND I SORT OF HINTED AT THAT TIME THAT I HAD ANOTHER ONE THAT I WANTED TO GIVE OUT.

AND SO I THOUGHT, WELL, WHAT A BETTER WAY TO START A NEW THERE THAN TO RECOGNIZE THE EXCELLENCE IN LEADERSHIP THAT WE'RE BLESSED HERE, UH, WITHIN OUR MANAGEMENT TEAM.

UM, SO I WOULD LIKE TO GIVE THIS LEADERSHIP EXCELLENCE AWARD, UH, TO, UH, EARL SHIPMAN, WHO IS OUR DIRECTOR OF INFORMATION TECHNOLOGY COME DOWN HERE AT ALL.

COME ON, EARL.

SO, EARL IS NOT A STRANGER TO ANY OF US.

HE'S LITERALLY GROWN UP WITH THE CITY AND MOST DEFINITELY HAS GROWN UP WITH OUR IT AND TECHNOLOGY SYSTEMS. UM, HE JOINED US WHEN, UH, OUR IT DEPARTMENT WAS A DEPARTMENT OF ONE, AND SO HE DOUBLED IT TO MAKE IT A DEPARTMENT OF TWO.

HE SERVED AS ANALYST, WAS PROMOTED TO MANAGER SOME YEARS LATER, AND HAS SERVED AS THE DIRECTOR OF THE DEPARTMENT SINCE, UH, 2011.

UM, HE'S LITERALLY LED IT FROM WHAT WAS, AND I'M NOT KIDDING, A HOMEMADE NETWORK THAT WAS HANDS STRUNG INTO THE HIGHLY SOPHISTICATED SET OF SYSTEMS THAT WE HAVE TODAY.

THAT'S LITERALLY THE PLATFORM ON WHICH WE PROVIDE EVERY SERVICE THAT WE PROVIDE.

UM, I ALSO WOULD LIKE TO POINT OUT THAT BECAUSE HE'S GROWN UP HERE, HE HAS A VERY UNIQUE, UH, SHAPE OF SERVICE THAT HE HAS PREVAILED UPON HIS STAFF AND HIS TEAM.

AND SO, THOUGH THEY DO A LOT OF THEIR CUSTOMER SERVICE IN IN-HOUSE, IT IS EXPRESSED IN TO OUR CITIZENRY BECAUSE OUR OWN FOLKS ARE TAKEN SUCH WELL CARE OF THAT THEY DON'T, AND THEN PAY THAT FORWARD TO THE FOLKS THAT THEY SERVE DIRECTLY.

SO, A COUPLE THINGS I WANNA SAY ABOUT EARL ONE.

ONE, HE IS, HE'S VERY FORWARD THINKING.

HE IS NOT JUST ONE THAT SAYS, OKAY, I'M TAKING CARE OF THE NETWORK.

HE REALLY ENGAGES WITH EACH DIRECTOR IN EACH DEPARTMENT AND ENCOURAGES THEM TO THINK AHEAD, NOT JUST IN TERMS OF INNOVATION, BUT THE ADOPTION OF TECHNOLOGY THAT THEN CONVERTS TO MEANINGFUL SERVICE DELIVERY ENHANCEMENTS, UH, TO OUR CITIZENRY.

UH, SECOND, HE IS EXCEPTIONALLY RELIABLE IN A VERY QUIET KIND OF WAY.

WHEN COVID HIT AND ALL THIS STUFF WAS HIT, HITTING THE FAN, UH, THE ONLY WAY WE WERE ABLE TO MAINTAIN ANY SORT OF SERVICE CONTINUITY WITH ALL OF

[00:10:01]

AND EARL GOT DOWN INTO THE BASEMENT, SOMEHOW MANAGED TO PROVISION A WHOLE LOT OF LAPTOPS, AND WITH A LITTLE BIT OF TRAINING AND SOME DISTRIBUTION, CITIZENS NEVER KNEW THAT THERE WAS ANY PROBLEM AT ALL WHEN IT CAME TIME TO BEING ABLE TO CALL US, ASK FOR SERVICES AND HAVE THOSE SERVICES, UH, DELIVERED TO US.

AND THAT'S ALL BECAUSE OF THE WORK THAT THAT, UH, THAT EARL AND HIS TEAM PROVIDED.

UM, AND HE'S ALSO JUST A VERY GIFTED AND UNIQUE LEADER.

UH, HE'S BUILT A VERY STRONG, VERY CAPABLE, UH, EXCEPTIONALLY, UH, GIFTED PRODUCTIVE TEAM.

AND BY THE WAY, HE'S HAD TO DO THIS A COUPLE OF TIMES, I THINK IN THE MIDST OF CODE, HE ACTUALLY WENT THROUGH A COMPLETE TURNOVER OF HIS STAFF, REBUILT THEM, AND EVERY TIME HE DOES THAT, THEY JUST TURN OUT TO BE BETTER.

UH, THEY'RE THAT GOOD.

AND THEY HAVE TO PUT UP WITH FOLKS LIKE ME WHO, YOU KNOW, CAN'T TURN THEIR COMPUTER ON AND, AND STUFF LIKE THAT.

THE THING I LOVE ABOUT HIM MOST THOUGH, IS THAT HE ENCOURAGES AND, AND, AND LEADS HIS FOLKS INTO TRULY SERVING AND EMBRACING WHAT IT MEANS TO SERVE THE CEDAR HILL WAY.

THE OTHER THING ABOUT EARL IS HE'S COMPETITIVE AND HE'S NOT AFRAID TO BE VULNERABLE.

HE IS WON THE HALLOWEEN CONTEST, UH, FOR OUR CITY, LIKE 12 TIMES RUNNING OR 15 TIMES.

HE'S THE GUY TO BEAT, AND HE'S IMPRESSED UPON HIS STAFF DO THE SAME.

IF YOU DIDN'T SEE THE GHOSTBUSTERS THIS YEAR DURING THE TRUNK OR TREAT, YOU MISSED IT.

AND THAT WAS LIKE A MOVIE PRODUCTION LEVEL STUFF.

UH, SO FOR THAT AND FOR MANY MORE THINGS THAT I DON'T HAVE TIME TO SAY, I'D LIKE TO, UH, FORMALLY, UM, GIVE THIS AWARD TO EARL SHIPMAN FOR LEADERSHIP EXCELLENCE SPEECH.

.

I AM SURPRISED, UM, UH, THIS IS GREAT.

YEAH.

THE WORK THAT I DO IS FOR YOU GUYS.

I AM GUIDED BY YOU GUYS JUST AS I'M GUIDED BY THE DEPARTMENTS HERE.

SO I DO APPRECIATE THE CONFIDENCE THAT YOU GUYS HAVE SHOWN IN ME.

UM, I REMEMBER WHEN I FIRST GOT HERE, UM, I WAS A, A, A, AS HE SAID, AN ANALYST, UH, UH, UH, REALLY GETTING OFF THE GROUND AS FAR AS AN IT PERSON.

I HAD WORKED FOR THE STATE OF PENNSYLVANIA FOR A WHILE, BUT I WAS SITTING THERE WORKING IN, IN THE CUBICLE FOR ABOUT FIVE YEARS, ALL BY MYSELF, LOOKING AT CODE ALL DAY LONG.

AND THEN WHEN I DECIDED TO COME TO TEXAS, UM, THIS WAS MY FIRST JOB HERE.

UM, I WAS A LITTLE BIT ANTSY, BE PERFECTLY HONEST WITH YOU.

I'M A, UM, A BLACK MAN GOING INTO A SMALL TOWN IN TEXAS, , AND MY FIRST OFFICE WAS AT THE POLICE DEPARTMENT.

SO, UM, I, I DIDN'T KNOW WHAT TO EXPECT, BUT YOU GUYS, THE WHOLE ENTIRE CITY, UM, WELCOMED ME WITH OPEN ARMS. UM, IT WAS AMAZING.

I DIDN'T HAVE ANYTHING TO WORRY ABOUT.

ONCE I START TALKING TO FOLKS AND GETTING TO KNOW WHAT CEDAR HILL, UM, IS, UM, AS, UH, UH, BEING HERE FOR THE LAST 19 YEARS, THAT'S, THAT'S MORE THAN HALF MY CAREER IN IT.

BEFORE THAT, I FLOATED AROUND A WHOLE LOT FROM ONE STATE TO THE OTHER DIFFERENT PLACES DOING IT WORK.

BUT WHEN I GOT TO CEDAR HILL, I THOUGHT THAT MAYBE THIS IS JUST ANOTHER, UM, STEPPING STONE, NOT REALIZING THIS WAS GONNA BE MY, UM, LIFETIME, UM, JOB.

AND, UM, UH, I HOPE THAT I HAVE ACCOMPLISHED, UM, UH, MUCH AS AS I'VE BEEN HERE AND I PLAN ON ACCOMPLISHING MUCH, MUCH MORE.

SO, I DO APPRECIATE, AGAIN, YOUR CONFIDENCE THAT YOU'VE HAD IN ME AND, AND HOPE THAT CONTINUES.

THANK YOU SO MUCH.

ALL PROMOTED DIRECTOR, SURPRISE.

HEY, HEY, EARL.

UH, YOU, YOU CAN'T GET AWAY.

THAT A THAT EASY.

COME, COME BACK OVER HERE.

UM, PROM, YOU GOT SOMETHING YOU WANNA SAY? I WAS JUST SAYING THAT IT WAS, IT WAS MY PRIVILEGE TO PROMOTE YOU TO A DIRECTOR OF IT.

SO I'M THRILLED TO SEE YOU GET THE RECOGNITION YOU DESERVE.

SO THANK YOU.

THANK YOU SO MUCH.

ANY OTHER COMMENTS FROM COUNSEL? THANK YOU.

THANK, UH, I ALWAYS APPRECIATED YOUR PERSONALITY, WILLING TO HELP.

SO I REALLY LIKE IT IS ONE OF THOSE THINGS THAT IF, IF YOU'RE DOING YOUR JOB RIGHT, WE, WE MAY NOT EVEN KNOW WHO YOU ARE, BUT, BUT, UH, SEE, YOU'RE LUCKY.

YOU'RE IN A SMALL, SMALL TOWN.

EVERYBODY KNOWS WHO YOU ARE.

YEAH.

.

AND, AND, AND WE CAN, ALL YOU HAVE TO DO IS WATCH THE NEWS EVERY NIGHT TO KNOW WHAT, WHAT IS HAPPENING WHEN THE JOB'S NOT DONE RIGHT.

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, YOU MENTIONED THAT, UM, YOU WERE SURPRISED.

UM, IT'S VERY WELL DESERVED.

SO, UH, PLEASE WEAR THAT AS A, AS A BADGE, A BADGE OF HONOR.

UH, BUT I CAN REMEMBER, UM, WHENEVER, UM, YOU WAS TAKING THE LEAD IN THIS, IN THIS ROLE, UM, COMING TO THE BUDGET MEETINGS, UH, I, I, I WOULD ASSUME THAT YOU KIND OF HAD A, UH, A CULTURE SHOCK BY SAYING, OH, AM I SUPPOSED TO RECOMMEND THE COUNCIL ABOUT WHAT I WANT? I JUST WANT ONE COMPUTER, .

UM, BUT, UM, YOU TOOK, YOU, YOU, YOU WAITED, UH, BECAUSE YOU HAD A TOUGH PERSON ON THE, ON THE OTHER END WHO WASN'T GRANTING YOU, UH, THE RESOURCES THAT YOU NEEDED AT FIRST, BUT YOU STAYED PERSISTENT, AND, UH, THEN YOU ACTUALLY GOT WHAT YOU WANTED.

YOU ENDED UP BUILDING YOUR TEAM, YOUR STAFF.

I THINK YOU ACTUALLY LOOKED BACK AT IT AND KIND OF JUST SMELL THE ROSES.

UH, YOU ACCOMPLISHED A LOT.

AND, UH, YOU SHOULD BE PROUD.

AND, AND, UH, WE ARE PROUD.

I MEAN, UNDERNEATH YOUR LEADERSHIP, WE DIDN'T, YOU KNOW, CITY MAGIC MENTIONED THE LIST, BUT I MEAN, WE GOT PUBLIC WIFI HERE IN, IN OUR CITY.

I MEAN, THAT WAS, THAT WAS YOUR INITIATIVE.

SO, UH, I JUST WANNA SAY I'M PROUD OF YOU AND YOU VERY WELL DESERVING A LEADERSHIP AWARD.

SO THANK YOU, SIR.

THANK YOU.

ALL RIGHT.

WE HAVE THREE BRIEFINGS FOR YOU TODAY.

SO I'M GOING TO HUSH UNLESS YOU HAVE ANY QUESTIONS ON THE AGENDA, AND WE CAN BEGIN THOSE.

ALL RIGHT.

THANK YOU FOR YOUR CITY MANAGER REPORT.

NEXT

[3. Update on new customer service outreach application, ReCollect and At-Your-Door Hazardous Household Waste programs.]

YEP.

HERE I AM.

GOOD EVENING.

GOOD EVENING, MAYOR.

CITY COUNCIL.

DOING GOOD.

AND YOU, I SAID, HAPPY NEW YEAR.

OH YEAH.

HAPPY NEW YEAR.

THAT AS WELL, .

UM, IT'S VERY GOOD TO SEE EVERYONE TONIGHT.

IT'S BEEN A WHILE.

UM, SO TONIGHT, RYAN AND I ARE VERY EXCITED.

I'M, I'M, I'M SORRY TO YOU.

IT'S OKAY.

COUNCIL MCCURDY IS ANXIOUS.

HE GOT SOMETHING HE WANTS TO SAY.

OH, OKAY.

I JUST WANTED TO SAY CONGRATULATIONS.

I, OH, OKAY.

I SAW THAT YOU RECENTLY GOT ENGAGED AND WANTED TO SAY CONGRATULATIONS.

THAT'S ALL.

THANK YOU.

THANK YOU.

YOU'RE BLINDING US WITH ALL THAT ICE YOU GOT OVER THERE.

YEAH.

I'M TELLING YOU, EARL SAID HE WAS SURPRISED, BUT , THAT'S LEADERSHIP .

OH, WELL, YOU HAPPY TO ALBUQUERQUE? I'M, I'M HAPPY.

HAPPY .

SO, WE ARE EXCITED TONIGHT TO BE ABLE TO GIVE YOU AN UPDATE ON THE CITYWIDE TRASH SERVICE DELIVERY.

UM, TONIGHT'S UPDATE, UM, ALIGNS WITH THE CITY'S VISION STATEMENT OF WHERE, UH, FAMILIES AND BUSINESSES FLOURISHING IN A SAFE AND CLEAN ENVIRONMENT.

ALSO, THE MISSION STATEMENT OF DELIVERING THE HIGHEST QUALITY MUNICIPAL SERVICES TO OUR CITIZENS AND CUSTOMERS, AND IT ACTUALLY TOUCHES ON ALL OF THE VALUES.

AND CITYWIDE TRASH SERVICE ACTUALLY APPLIES TO ALL OF THE PURSUING PREMIER STATEMENTS TONIGHT.

AND THE PURPOSE OF OUR PRESENTATION IS TO RECOGNIZE OUR VERY EFFECTIVE PARTNERSHIP AND SUCCESSES WITH WASTE MANAGEMENT.

GIVE AN UPDATE ON THE CUSTOMER SERVICE OUTREACH TOOL AND ALSO AN UPDATE ON THE AT YOUR DOOR, UM, HOUSEHOLD HAZARDOUS WASTE SPECIAL COLLECTION.

AND AT THIS TIME, I WILL PASS IT OVER TO RYAN.

GOOD EVENING, MAYOR.

GOOD EVENING COUNCIL.

UM, HAPPY NEW YEAR, .

UM, IT'S 2023, AND THIS MARKS, UM, YEAR 18 OF OUR SERVICE CONTRACT AND PARTNERSHIP WITH THE CITY OF CEDAR HILL.

AND SO I THINK ON BEHALF OF WASTE MANAGEMENT, I JUST WANNA SAY THANK YOU, UH, FOR THAT PARTNERSHIP.

AND, UM, I'M HAPPY TO REPORT THAT AS I STAND HERE TONIGHT.

WE ARE, WE ARE CURRENTLY AT AN ALL TIME LOW IN REGARDS TO, UH, SERVICE CONCERNS FROM RESIDENTS.

UM, SO, UH, VERY, VERY EXCITING FOR ME AS THE TRASH GUY TO STAND HERE TONIGHT AND TALK ABOUT GARBAGE, UM, WHEN SERVICES ARE, ARE GOING GREAT.

UM, GREENS GO.

UM, SO I, I THINK WHEN SERVICES ARE GOING AS WELL AS THEY ARE SOMETIMES, UM, WE, WE FORGET ALL THAT'S INVOLVED WITH COLLECTION, RIGHT? BEING THE EXCLUSIVE SERVICE PROVIDER FOR NOW, GOING ON 18 YEARS, UM, THERE'S A LOT IN A LOT OF INVOLVEMENT IN GETTING EVERYTHING PICKED UP.

SO NOT ONLY DO WE PICK UP THE RESIDENTIAL TRASH, WE PICK UP, UH, RESIDENTIAL RECYCLE ONCE A MONTH.

WE PICK UP, UH, BULK AND BRUSH AT EACH RESIDENCE'S, UM, HOME.

AND THEN WE ALSO TOUCH ALL THE COMMERCIAL BUSINESSES IN TOWN.

UM, WE, WE, WE WORK AND PARTNER WITH, UM, CONSTRUCTION COMPANIES WHO BRING IN, YOU KNOW, WE BRING IN DUMPSTERS AND, AND, UH, FOR DEVELOPMENT'S SAKE AND, AND CONTRACTORS.

SO EACH ONE OF THOSE SERVICE OFFERINGS, UH, REQUIRES SPECIALIZED EQUIPMENT.

IT REQUIRES A TEAM OF FOLKS.

UM, AND THESE TEAM OF FOLKS THAT YOU SEE IN THIS PICTURE, UM,

[00:20:01]

THEY ARE VERY MUCH INGRAINED INTO THE COMMUNITY OF, OF CEDAR HILL.

AND CEDAR HILL, I THINK PROBABLY DOES AS GOOD OF A JOB, IF NOT MAYBE THE BEST THAT I KNOW AT RECOGNIZING OUR FRONTLINE FOLKS.

IT'S SOMETHING THEY TAKE A LOT OF PRIDE IN THE WORK THAT THEY DO FOR YOUR, YOUR COMMUNITY.

UM, YOU CAN SEE COUNCIL MEMBER, WHOEVER THERE ON THE LEFT HAND SIDE, UH, HE SHOWED UP TO ONE OF THE EVENTS, UM, MELISSA, THAT'S ALWAYS VERY WELL, UM, UH, ATTENDED BY CITY STAFF.

UM, BUT THESE ARE TWO SEPARATE YEARS, AND YOU CAN SEE THAT EVEN IN THE TWO PICTURES THERE.

UM, A LOT OF THE SAME FOLKS, UH, THESE FOLKS ARE OUT RUNNING THE STREETS EVERY DAY OF CEDAR HILL.

THEY'RE, THEY'RE RUNNING UP AND DOWN THE STREETS, UP AND DOWN THE ALLEYS, UH, AND THEY'RE INTERFACING WITH CUSTOMERS.

UM, A LOT OF THESE, LOT OF THE CUSTOMERS, A LOT OF THE RESIDENT RES RESIDENTS IN CEDAR HILL, UM, OUR GUYS KNOW THEM BY FIRST NAME.

A LOT OF THE RESIDENTS KNOW OUR GUYS BY FIRST NAME.

AND SO THAT'S, THAT'S SOMETHING THAT HAPPENS OVER A LONG PARTNERSHIP WITH THE CITY OF CEDAR HILL.

UM, AND REALLY, CEDAR HILL HAS ALWAYS KIND OF BEEN A MODEL COMMUNITY, UM, AT LEAST IN NORTH TEXAS, FROM THE CITIES THAT WE WORK WITH, WE, WE REFERENCE CEDAR HILL, UM, NOT JUST BECAUSE OF THE FORWARD THINKING AND, AND A LOT OF THE GREEN TECHNOLOGIES, BUT, UM, WE REFERENCE CEDAR HILL WHEN WE GO AND TALK TO OTHER CITIES.

HEY, LOOK, LOOK AT, UM, WHAT'S GOING ON HERE.

LOOK AT SOME OF THE NEW SERVICE OFFERINGS THAT HAVE BEEN IMPLEMENTED THERE IN CEDAR HILL, AND LOOK AT, LOOK AT HOW EFFECTIVE THIS PROGRAM IS.

UH, A LOT OF WHAT YOU GUYS HAVE BEEN ABLE TO ACCOMPLISH HAS BEEN, UM, A LOT OF, UH, A LOT OF LESSONS LEARNED OVER THE YEARS, BUT YOU GUYS HAVE REALLY BEEN AT THE FOREFRONT, UM, AND IT KIND OF BECOME THAT MODEL CITY.

SO WHEN WE DID THE LAST CONTRACT NEGOTIATION, UM, WE ADDED A COUPLE SERVICE OFFERINGS THAT TIA'S GONNA TALK TO HERE IN JUST A MINUTE THAT I THINK HAVE ADDED A LOT OF VALUE.

BUT WASTE MANAGEMENT ALSO SAID, HEY, LET'S, LET'S PUT OUR MONEY WHERE OUR MOUTH IS.

AND IF WE HAVE A, A MODEL PARTNER IN CEDAR HILL, UH, MAYBE IT'S AN OPPORTUNITY TO UP OUR CONTRIBUTIONS.

AND SO, WHAT HAS HISTORICALLY BEEN $7,000 ANNUALLY WRITTEN INTO OUR CONTRACT OF, OF SERVICE CON OR OF DONATIONS, UM, COMMUNITY CONTRIBUTIONS, WAS UP TO $10,000.

AND JUST THIS PAST YEAR IN 2022, WE FINALLY SURPASSED SIX FIGURES OVER A HUNDRED THOUSAND DOLLARS, UM, HAVE BEEN, WHAT I LIKE TO SAY, RECYCLED BACK INTO THE COMMUNITY OF CEDAR HILL FOR SCHOLARSHIPS, WHICH WE DID JUST, UH, A FEW MONTHS AGO TO GRADUATING, UH, SENIORS IN, IN CEDAR HILL, UH, EARTH FEST, CIVIC GRANTS, AND OTHER PARTS.

UH, AND THAT A HUNDRED THOUSAND DOLLARS DOESN'T REALLY CAPTURE ALL OF IT.

THAT'S JUST THE CONTRACTUAL OBLIGATION.

THERE'S, UH, AN IMMENSE AMOUNT OF FREE SERVICES THAT WE PROVIDE TO THE CITY OF CEDAR HILL.

UH, WE DONATE CONTAINERS FROM TIME TO TIME TO CERTAIN EVENTS, AND THEN ALSO THERE'S, UH, VOLUNTEERING OF, OF OUR FOLKS AT, AT VARIOUS EVENTS.

AND SO, WHEN YOU THINK ABOUT THE, THE NUMBER OF TIMES THAT WE KIND OF CROSS THROUGH A RESIDENCE ADDRESS, RIGHT? WE TALKED ABOUT THE DIFFERENT COLLECTION TRUCKS, THE GARBAGE TRUCK, THE RECYCLED TRUCK, THE BULK TRUCK, THE BRUSH TRUCK, UM, ALL THE DIFFERENT TOUCHES AND SERVICES THAT WE PROVIDE ON AN ANNUAL BASIS.

UM, WE ARE PROVIDING ALMOST 2 MILLION PERSONAL TOUCHES TO THE RESIDENTS OF CEDAR HILL.

IN FACT, WHEN YOU, WHEN YOU THINK ABOUT THE 2 MILLION, THAT'S, THAT'S MORE THAN WHAT ANY OTHER CITY SERVICE, UM, PROVIDES TO RESIDENTS MORE THAN THE FIRE DEPARTMENT, MORE THAN THE POLICE DEPARTMENT.

IT'S, IT'S THE GARBAGE GUYS THAT ARE UP AND DOWN THE STREETS EVERY DAY.

AND SO, WHEN YOU LOOK AT, UH, THIS SLIDE HERE IS, UM, WHAT WE COLLECT.

SO THIS IS LAST YEAR'S NUMBERS.

THIS IS SOMETHING THAT WE PROVIDE THE CITY ON A MONTHLY BASIS.

IT'S A REPORT.

AND WHEN YOU LOOK THERE, UH, TOWARDS THE BOTTOM LEFT, 24,427 TONS WERE COLLECTED.

UM, AND THIS IS JUST FROM, FROM THE RESIDENTIAL HOMES IN CEDAR HILL.

SO THIS DOESN'T CAPTURE THE COMMERCIAL BUSINESSES.

THIS DOESN'T CAPTURE, UH, ANY OF THE ROLL OFF FOR CONSTRUCTION.

THIS IS JUST FROM THE HOUSEHOLDS, UH, 24,000 TONS.

UM, AND THAT EQUATES TO, UH, IF YOU BREAK IT DOWN ON A PER HOME BASIS, THAT COMES OUT TO BE 275 POUNDS PER HOME PER MONTH, THAT WASTE MANAGEMENT IS PULLING FROM THE CURB, UM, OR ABOUT 65 POUNDS PER HOME PER WEEK THAT WE'RE PICKING UP AND SERVICING ACROSS THE COMMUNITY.

UM, AND WE TAKE A LOT OF PRIDE IN THE WORK.

I MEAN, I KNOW CEDAR HILL IS A COMMUNITY THAT VALUES CUSTOMER SERVICE AND WASTE MANAGEMENT, UM, IS AS WELL.

SO NOT ONLY DO WE HAVE A TEAM OF CUSTOMER SERVICE REPS THAT ARE ABLE TO FIELD CALLS, UH, FROM CUSTOMERS OR RESIDENTS, BUT YOU HAVE SEVERAL FOLKS, UH, ON WASTE MANAGEMENT STAFF LIKE MYSELF THAT WORK, UH, VERY INTIMATELY WITH A CITY OF CEDAR HILL, UH, AND STAFF.

AND, YOU KNOW, IF WE'RE NOT TALKING WEEKLY, SOMETIMES DAILY ABOUT JUST, YOU KNOW, HOW ARE THINGS GOING, UH, ANY UPDATES, ANYTHING WE NEED TO LOOK INTO ANY SPECIFIC, UH, INSTANCE THAT WE CAN FOLLOW UP WITH.

UM, AND SOMETIMES IT'S JUST TALK ABOUT LIFE, TALK ABOUT KIDS, GET UPDATES

[00:25:01]

SO, UM, IT'S BEEN A FUN, FUN, UH, 18 YEARS.

IN FACT, I, I'VE BEEN WITH WASTE MANAGEMENT SINCE THE START OF THE CONTRACT.

AND, UM, I HAVE A, A SON THAT TURNS 11 NEXT MONTH OR NEXT WEEK THIS WEEKEND IS HIS BIRTHDAY PARTY.

HIS BIRTHDAY IS ACTUALLY NEXT WEEK, 11 YEARS OLD, AND MELISSA AND SOME OF THE STAFF ACTUALLY, UH, THROUGH A BABY SHOWER FOR MY FIRST KID.

SO, UM, AGAIN, IT'S THAT, IT'S THAT PARTNERSHIP AND THE RELATIONSHIPS THAT HAVE BEEN BUILT AND FORGED OVER, OVER SEVERAL OF THE YEARS.

UH, AND AGAIN, SIMILAR TO THE OTHER SLIDE, THIS JUST SHOWS THE STATISTICS ON CUSTOMER SERVICE.

AND SO I MENTIONED WE'RE OPERATING TODAY AT AN ALL TIME LOW IN REGARDS TO CUSTOMER SERVICE.

AND IF YOU LOOK DOWN AT THE BOTTOM RIGHT, YOU SEE THE 595, UM, IS THE NUMBER OF ISSUES THAT CUSTOMERS CALLED IN, WHETHER IT BE A REPORTED MISS, A CONTAINER ISSUE, UH, WHATEVER THE CASE.

AND YOU LOOK AT THAT NUMBER AND YOU MIGHT SAY, WOW, THAT'S, THAT'S A LOT OF ISSUES.

UM, BUT IF YOU EXTRAPOLATE IT OUT OVER THE SERVICE OPPORTUNITIES, THE NUMBER OF TOUCHES THAT WE'RE DOING IT, IT CALCULATES OUT TO BE 0.0003%.

SO IT'S LESS THAN 1%.

IT'S LESS, LESS THAN A HALF A PERCENT, IT'S LESS, LESS THAN HALF A HALF A PERCENT.

UM, AND SO, AGAIN, I, I'M VERY EXCITED TO STAND HERE TODAY WHEN SERVICES ARE GOING AS WELL AS THEY ARE TO TALK THAT.

AND THEN THIS LAST SLIDE IS JUST SOME GREEN FACTS, UH, THAT WE THREW IN.

UM, YOU KNOW, WASTE MANAGEMENT IS THE LARGEST RECYCLER IN NORTH AMERICA.

UH, WE SERVICE, UH, 5.5 MILLION CUSTOMERS DAILY, UH, FOR RECYCLING MATERIALS.

WE PROCESS OVER 15 MILLION TONS ON AN ANNUAL BASIS.

AND I THINK IT'S, IT'S EASY TO, TO KIND OF WRAP US UP AS, AS THE BIG GIANT.

BUT, UM, AGAIN, I, I THINK I REMIND YOU GUYS THAT PEOPLE LIKE MYSELF, OUR LOCAL TEAM, WE SH SHOWED THE PICTURES OF AT THE BEGINNING, UM, THOSE, THOSE THAT IS YOUR TEAM, THAT IS YOUR WASTE MANAGEMENT.

THAT IS THE, THE GROUP THAT REALLY SERVICES THIS CITY.

SO, UM, WE, AGAIN, WE THANK YOU FOR THE PARTNERSHIP.

WE THANK YOU FOR, UM, REALLY THE, THE STRONG 17 YEARS.

AND WE'RE EXCITED ABOUT YEAR 18.

I, I THINK WE ARE IN A BETTER POSITION, UM, WITH MOMENTUM TO CONTINUE TO BUILD UPON THE SUCCESSES.

AND I THINK A LOT OF THE, UM, RELATIONSHIPS AND CONVERSATIONS THAT WE'VE WORKED, BEEN ABLE TO DEVELOP WITH STAFF OVER THE YEARS HAS ALLOWED US TO MAKE SOME CHANGES TO THE CONTRACT THAT I THINK HAVE BEEN VERY EFFECTIVE FOR THE CITY.

SO, TURN IT BACK OVER TO TIA TO TALK ABOUT SOME OF THOSE NEW SERVICE UPDATES.

ALL RIGHT, SO, UH, NEW SERVICE UPDATES.

SO AS PART OF THE CURRENT CONTRACT, ONE OF THE ENHANCEMENTS THAT WE IMPLEMENTED WAS THE CUSTOMER SERVICE OUTREACH TOOL.

UM, THIS WAS, UM, INTENDED WITH THE GOAL TO ACT, BE PROACTIVE IN CUSTOMER OUTREACH, AND IT HAS, UM, SEAMLESSLY INTEGRATED WITH THE MY CEDAR HILL APP, THE CITY'S WEBSITE, AND ALSO WASTE MANAGEMENT'S, UM, INTERNAL SYSTEMS. UH, SO FOR ABOUT A YEAR AND A HALF NOW, SINCE OCTOBER 1ST, 2021, UM, WE HAVE NOW HAVE 1,881 REMINDERS CREATED.

UM, AND THE ZONES ARE BROKEN DOWN BELOW.

UM, SO, UH, ALSO WE HAVE 2,640, UH, CONFIRMED REQUESTS, WHICH MEANS CART REPAIRS, UM, UH, CART REMOVALS, ADDITIONAL ONES ORDERS, UM, UH, OR, OR, OR REMOVALS.

UM, AND THEN ALSO 154 REQUESTS HAVE BEEN CREATED, UH, WHICH WOULD BE FROM RESIDENTS, UM, EMAILING STAFF WITH QUESTIONS ABOUT COLLECTION.

SO WE'VE BEEN ABLE TO PROMPTLY, UH, RESPOND BACK VERY EASILY THROUGH THIS, UH, CUSTOMER SERVICE TOOL.

AND RIGHT NOW IT'S MOSTLY BEING PROMOTED THROUGH UTILITY SERVICES, THROUGH THE NEW CUSTOMER, UM, APPLICATION PROCESS, UH, SOCIAL MEDIA PLATFORMS, THE CEDAR HILL HIGHLIGHTS, AND NOW, OF COURSE, THROUGH NEIGHBORHOOD SERVICES WITH ANY MAILINGS OR FLYERS THAT, UH, NEIGHBORHOODS REQUEST, I JUST ASK, HEY, CAN I ADVERTISE THIS ALONG WITH YOUR FLYER? AND THEY'VE ALL BEEN OKAY WITH IT SO FAR.

SO, AT YOUR DOOR SPECIAL COLLECTION, CHEERS AND CONGRATULATIONS TO US.

IT'S OUR ONE YEAR ANNIVERSARY.

SO ABOUT A YEAR AGO THIS TIME, UH, THIS IS THE POSTCARD THAT WENT OUT TO RESIDENTS LETTING THEM KNOW OF THIS AMAZING NEW SERVICE THAT'S COMING THEIR WAY.

ALL RIGHT, SO THE, OVER THE LAST YEAR, THE AVERAGE NUMBER OF MONTHLY PICKUPS HAS IS 86, AND THE TOTAL NUMBER OF POUNDS OF ALL MATERIAL COLLECTED IS 70,307 POUNDS, WHICH IS INCREDIBLE, UH, BECAUSE, UH, BY LOOKING, BY COMPARING THESE NUMBERS TO THE PREVIOUS HOUSEHOLD, HAZARDOUS WASTE EVENTS, UM, I WAS LOOKING AT 2019 BECAUSE

[00:30:01]

SO, UH, THESE NUMBERS COMPARED TO 2019, UM, IN 2019, THERE WAS AVERAGE NUMBER OF 155 PARTICIPANTS AT EACH HOUSEHOLD HAZARDOUS WASTE EVENT.

SO OVER THE YEAR, THAT WAS 620 PARTICIPANTS.

UM, AND NOW AT 86 AVERAGE PER, UH, MONTHLY PICKUPS, THAT TOTALS TO 1032 PARTICIPANTS AS AN AVERAGE OVER THE YEAR.

AND THE TOTAL NUMBER OF POUNDS COLLECTED BACK IN 2019 WAS 30 2051 POUNDS.

SO YOU CAN DEFINITELY SEE HOW THIS SERVICE HAS TAKEN CEDAR HILL'S LOVE OF THE ENVIRONMENT TO THE NEXT LEVEL.

AND SO, UM, WHAT, AFTER EACH PICKUP, UH, CUSTOMERS ARE GIVEN, UM, A A LITTLE SURVEY CARD TO COMPLETE AND FILL OUT.

AND THESE ARE JUST A FEW OF THE, UH, THE FEEDBACK THAT I'VE GOTTEN FROM ALL OF THESE CARDS HERE.

SO IT'S BEEN A, UH, ALL POSITIVE AND ALL GREAT.

AND THEREFORE, I JUST WANT TO GIVE THANKS, UM, TO, TO YOU ALL FOR HELPING US IMPLEMENT THESE TWO VERY PREMIER FEATURES TO OUR COMMUNITY.

AND BOTH OF THEM HAVE PROVEN TO BE OF A GREAT BENEFIT TO OUR CITIZENS.

AND JUST TO REVIEW OUR TRASH AND RECYCLE SER OUR TRASH RATES AND, UH, SERVICES, UH, SERVICES HAVEN'T CHANGED MUCH OVER THE YEARS OVER OTHER THAN ADDING THE AT YOUR DOOR HOUSEHOLD HAZARDOUS WASTE COLLECTION.

AND AS OF OCTOBER ONE, UM, THESE ARE THE RATES THAT APPEAR ON THE MONTHLY UTILITY BILLS TO OUR CITIZENS.

AND IN CLOSING, I WOULD LIKE TO SHOW WHERE WE'RE AT IN COMPARISON TO THE BEST SOUTHWEST CITIES.

UM, AND IT DEFINITELY, UM, HIGHLIGHTS THAT WE ARE, WE STILL HAVE A VERY COMPATIBLE RATE FOR THE SERVICES AVAILABLE TO OUR CITIZENS.

AND MOST IMPORTANTLY, WE ARE STILL THE ONLY BEST SOUTHWEST CITY THAT OFFERS A SENIOR RATE TO THOSE.

UM, O UH, OVER 65 QUESTION.

OH, CAN YOU GO BACK ONE? YEAH.

UM, GO FOR IT.

DUNVILLE SAYS ALLEY.

OH, I'M SORRY.

ALLEY IN CURVE.

I, OKAY.

MM-HMM.

, I WAS CURIOUS WHAT THAT IS.

YES.

SO THEY, UM, HAVE IMPLEMENTED IN THEIR ORDINANCE, UM, AN EX LITTLE EXTRA CHARGE FOR ALLEYWAYS, UM, TO HELP COVER COSTS OF, YOU KNOW, DAMAGE TO ALLEY'S.

GOT IT.

OKAY.

COOL.

MM-HMM.

THAT, THANK YOU FOR THE PRESENTATION.

ARE THERE ANY QUESTIONS OR COMMENTS FROM COUNCIL? YEP.

RYAN AND I ARE TOTALLY OPEN.

I, I DID HAVE A QUESTION ON THE, UH, RYAN, ON YOUR, YOUR SLIDE WHERE YOU WERE SHOWING YOUR, YOUR MISSED PICKUPS.

I, I WAS NOTICING THAT IN THE LAST QUARTER OF THE YEAR, THAT THERE SEEMED TO BE A PRETTY SUBSTANTIAL INCREASE IN THE NUMBER OF, UH, MISSED PICKUPS.

WAS THERE A NEW DRIVER OR WHAT, WHAT, WHAT, I MEAN, WHAT DRIVES SOMETHING LIKE THAT? BECAUSE IT WAS JUST, IT WAS, CUZ IT STARTED THE YEAR OUT.

IT WAS LIKE 22 OR 26 AND, AND IT WAS IN THE, IT WAS IN THE TWENTIES, THIRTIES, AND THEN IN THE LAST QUARTER IT WAS LIKE 50, 60, 70.

THE, I THINK DECEMBER WAS LIKE 83 OR SOMETHING LIKE THAT.

DO YOU RECALL ANYTHING? YOU WANNA GO BACK TO IT? UH, WE DON'T HAVE TO GO BACK TO IT.

I, I THINK IT COULD BE A MYRIAD OF THINGS.

I DON'T KNOW ANYTHING SPECIFIC OFF THE TOP OF MY HEAD TO ANSWER YOUR QUESTION, UH, I'M HAPPY TO CHECK WITH OPERATIONS AND SEE.

I THINK, UM, JUST LIKE ANYTHING, CHAD, WE'RE, WE'RE DEALING WITH, UM, YOU KNOW, THE PRESSURES OF, OF THE WORKFORCE, UM, KIND OF THE VOLATILITY.

I THINK WE'VE HAD SOME STAFFING CHALLENGES, BUT AGAIN, WE HAVEN'T HAD ANY INTERRUPTIONS IN SERVICE OR ANY DELAYS IN SERVICE THAT I'M AWARE OF.

UM, I THINK SOMETIMES THAT COULD BE A VACATION DRIVER OR A SWING DRIVER THAT THAT MIGHT BE FILLING IN.

AND, AND A LOT OF TIMES, UM, YOU KNOW, A MISS MISS MAYBE I, I'M NOT AWARE OF ANY INCOMPLETE ROUTES.

I THINK A LOT OF TIMES THERE'S A, A PERCEPTION IF, UM, WHAT HAPPENS SOMETIMES IF THERE'S A NEW DRIVER, UM, RESIDENTS ARE USED TO, UH, THE SAME DRIVER AT THE SAME TIME, IT BECOMES VERY HABIT TO THEM, RIGHT? AND SO A DRIVER MAY COMPLETE THE ROUTE, BUT DO IT IN A DIFFERENT, DIFFERENT WAY.

AND SO THEY MIGHT SET THEIR TRASH OUT LATE IF THEY'RE USED TO THE DRIVER COMING BY.

AND SO THERE, THERE'S A LITTLE BIT OF THAT SOMETIMES THAT WE WORK WITH.

BUT, UM, I DON'T KNOW ANYTHING SPECIFIC TO ANSWER YOUR QUESTION.

IT'S PROBABLY A LONG ANSWER, BUT, WELL, UM, I DO REMEMBER, UM, IN SEPTEMBER THERE WAS SOME PRETTY HIGH WINDS AND I BELIEVE SOME PRETTY BAD STORMS WHERE THERE WAS SOME UNUSUAL ACCUMULATION.

SO, UM, IT MAY HAVE TAKEN A LITTLE LONGER TO GET A LOT OF BRUSH AND BULK PICKED UP, AND MAYBE RESIDENTS THOUGHT THAT IT WAS MISSED, BUT IT'S JUST TAKEN A LITTLE LONGER BECAUSE OF ALL OF THE, YOU KNOW, BIGGER PILES OF BRUSH AND BULK THAT CAME FROM THE STORE.

SO, SO THAT, THAT NUMBER INCLUDES BULK AS WELL AS THE, THE BINS? OR IS THAT JUST BULK?

[00:35:01]

IT ABSOLUTELY IS THE BULK AND BRUSH, SO THAT IS A GOOD POINT.

UM, I PROBABLY SHOULD HAVE THOUGHT OF THAT.

IT, IT COULD HAVE BEEN RELATED TO THE STORM.

WE, WE DID, UM, PUT SOME EXTRA ASSETS ON THE STREET TO GET THAT COVERED.

UM, AND THEN, BUT YEAH, THAT COULD BE WHAT IT WAS.

I, I, I DO, I DO REMEMBER THAT NOW.

NOW THAT YOU, NOW THAT YOU MENTIONED THERE WAS A NUMBER OF PEOPLE COMPLAINING THERE, TRASH, I SHOULDN'T BEEN PICKED UP YET.

IT WAS JUST Y'ALL WERE BEHIND TRYING TO CATCH UP.

I DO REMEMBER THAT.

YEAH, IT'S A GOOD QUESTION.

PRO TIME SIX.

THANK YOU.

THIS, RICH, CAN YOU GO BACK TO THE SLIDE WHERE YOU'RE TALKING, TALKING ABOUT THE REQUEST? CAUSE I THINK I MUST, MIGHT HAVE MISSED SOMETHING.

SURE.

SO TELL ME, YOU GOT CONFIRMED REQUESTS AND REQUESTS CREATED, WHAT, WHAT'S I MISSED? WHAT'S THE DIFFERENCE BETWEEN DEFINITELY, YEAH.

IT'S LABELED A LITTLE, UH, CONFUSING THERE.

SO THE 2,640 CONFIRMED REQUESTS ARE ACTUALLY CART REQUESTS.

OKAY.

SO THAT INCLUDES ANY, UM, CART REPAIRS FOR LIDS OR WHEELS, UM, CART REMOVALS, CART ORDERS FOR NEW BILLS, UM, ADDITIONAL CARTS AND POSSIBLY CART REMOVALS IF THEY DECIDE, OH, I DON'T REALLY NEED FOUR TRASH CARTS, YOU KNOW, SOMETHING, SOMETHING TO THAT EFFECT.

NOW THE REQUEST CREATED, THERE IS AN OPTION IN THE TOOL FOR, UH, A SUPPORT TICKET.

SO, UH, CUSTOMERS, RESIDENTS CAN GO IN THERE AND SAY, YOU KNOW, I THINK MY TRASH WAS MISSED.

AND THAT EMAIL GETS, IT'S, IT GETS EMAILED DIRECTLY TO ME AND UTILITY SERVICES.

AND SO AS A TEAM, WE RESPOND BACK TO THEM.

OKAY.

THANK YOU.

MM-HMM.

, UH, CUSTOMER HEATON, I DON'T HAVE ANY SPECIFIC QUESTIONS.

I JUST WANTED TO MAKE A COMMENT ON THAT.

YOU KNOW, I SIT HERE AND THINK ABOUT SEVERAL YEARS AGO, OR TWO YEARS AGO OR WHENEVER WE HAD SOME ISSUES WITH, UH, UH, YOU KNOW, PRIMARILY COMMUNICATION AND PEOPLE UNDERSTANDING, YOU KNOW, UH, WHAT THEY'RE SUPPOSED TO BE GETTING AND, AND SO FORTH.

UM, I JUST REALIZED HOW WASTE MANAGEMENT CAME IN AND ADDRESSED ALL THOSE ISSUES, UH, COMMUNICATED, PUT, YOU KNOW, UH, PROGRAMS IN TO COMMUNICATE WITH THE, WITH THE CITIZENS AND, AND BE ABLE TO HEAR TODAY ABOUT, YOU KNOW, YOUR EXCITEMENT ABOUT, YOU KNOW, THE, THE, THE COMPLAINTS AND BEING DOWN.

TO ME, THAT'S A DRASTIC TURNAROUND.

THAT IS, THAT'S HUGE TO WHAT YOU'VE DONE AND SHOWED THE COMMITMENT, YOU KNOW, TO THE CITIZENS OF CEDAR HILL.

SO, SO I JUST WANT TO, YOU KNOW, CALL THAT OUT AND TELL YOU THANK YOU AND THANK YOU FOR YOUR CREW TO, AND TO DO SUCH AN AWESOME JOB TO BE ABLE TO, TO NOW COME BACK AND EVERYTHING SEEMS RUNNING REALLY GOOD , SO THANK YOU.

WELL, AGAIN, THANK YOU.

AND, AND I, I WOULD ALSO ECHO AND SAY THAT A LOT OF THAT IS ATTRIBUTED TO CITY STAFF AND THE RELATIONSHIPS THAT WE'VE BEEN ABLE TO BUILD.

MM-HMM.

, I THINK THERE'S SOME BEST PRACTICES THAT ARE IN PLACE TODAY THAT WE USE NOW.

UM, KIND OF SOME LESSONS LEARNED THAT WE USED IN SOME OTHER CITIES.

UM, EVEN, EVEN CO WE WERE TALKING TO STACY BEFORE THIS, I MEAN, THERE'S, THEIR TEAM IS INSTRUMENTAL IN THAT KIND OF, THAT COMMUNICATION FLOW.

SO I'M, I'M REAL ENCOURAGED BY WHERE WE ARE WITH THE CONTRACT AND SOME OF THE THINGS, SOME OF THE TOOLS THAT WE'VE PUT IN PLACE.

UM, AND YEAH, IT, IT'S, I DON'T WANNA, I DON'T WANNA JINX IT, BUT IT SEEMS TO BE GOING GREAT, UM, IN COMPARISON.

THANK YOU.

WE HAVE ONE FINAL QUESTION FROM APRIL.

TIM SIMS, THANK YOU.

THIS, I FORGOT TO MENTION THIS.

SO WE HAVE A SERVICE THAT WE DO THAT IS JUST, IN MY OPINION, IT'S FLAT OUT EXCELLENT.

AND THAT'S THE HOUSEHOLD HAZARDOUS WAY.

SOMEBODY, SOMEBODY CAN, UH, NOTIFY US, YOU AND YOU ALL PICK IT UP AT THE FRONT DOOR.

AND SO WHAT I, I MEAN, THAT'S JUST UNHEARD OF ANY TIME OF THE DAY.

I MEAN, ANY TIME OF THE WEEK THROUGHOUT THE ENTIRE YEAR, SOMEONE CAN SAY, I'VE GOT THIS HOUSEHOLD HAZARDOUS RATES, AND YOU ALL PICK IT UP AT THE FRONT DOOR.

MY QUESTION IS, WHAT CAN WE DO TO GET THE WORD OUT MORE ABOUT THAT PARTICULAR SERVICE? BECAUSE THERE'S, THAT'S UNMATCHABLE.

CAN I FEEL THIS? SURE.

UM, SO FIRST OF ALL, CEDAR HILL IS KNOCKING IT OUT OF THE PARK.

I MEAN, SHE MENTIONED THE NUMBERS, 30,000 POUNDS TO 70,000 POUNDS.

I MEAN, YOUR PARTICIPATION, ESPECIALLY IN YEAR ONE, IS THROUGH THE ROOF.

I MEAN, WE LOOK AT OTHER CITIES AROUND THE STATE OF TEXAS AND, AND YOU GUYS ARE DOING A GREAT JOB IN SAYING THAT, UM, BLOCK PARTY, IS THAT RIGHT? MM-HMM.

BLOCK PARTY IN MARCH.

UM, WE ARE GOING TO HAVE AN AT YOUR DOOR PERSONNEL THERE.

OUR, OUR TEAM IS GONNA COME, UM, AND, AND JUST BE AVAILABLE.

WE'RE GONNA HAVE MAYBE SOME PACKETS TO KIND OF TALK UP THE PROGRAM AND MAKE IT AVAILABLE, BUT CERTAINLY JUST TO LET PEOPLE KNOW, HEY, THIS IS WHAT THE PROGRAM IS, ANSWER QUESTIONS THAT ANYONE HAS AND, AND REALLY HELP PROMOTE IT THAT WAY.

SO THAT'S THE INTENT, RATHER THAN BRINGING THE GARBAGE TRUCK OUT AND, AND HAVING MORE TRASH AND RECYCLE, IT'S GONNA BE FOCUSED ON AT YOUR DOOR PROGRAM THIS YEAR.

SO THAT'S, THAT'S ONE, THAT'S ONE WAY.

MM-HMM.

AND I'LL, I'LL DEFINITELY TEAM UP WITH DEWEY ON SOME OTHER WAYS THAT WE CAN PROMOTE IT.

[00:40:01]

THAT'S, UH, THAT'S ALL FROM US.

DO YOU HAVE ANYTHING ELSE? NOPE, THAT'S IT FROM US.

THANK YOU.

AND WE LOOK FORWARD TO A CONTINUED PARTNERSHIP.

PERFECT.

THANK YOU, RYAN.

THANK YOU.

MM-HMM.

, THANK YOU.

THANK YOU TO YOU.

[4. Presentation on Operation Clean Sweep.]

NEXT ITEM ON THE AGENDA IS PRESENTATION ON OPERATION CLEAN SWEEP.

HELLO THERE, MS. GRAVES.

HI, GOOD EVENING.

HAPPY NEW YEAR.

HAPPY NEW YEAR.

I AM EXCITED TO PRESENT TONIGHT CITY COUNCIL, UM, REGARDING OPERATION CLEAN SWEEP, AND AS ALWAYS, WITH ALL OF OUR PROGRAMS THAT WE, UM, IMPLEMENT WITHIN OUR DEPARTMENT, WHERE YOU'RE ALWAYS KEEPING IN MIND THE VISION, MISSION, AND VALUES OF CITY COUNCIL AND THE CITY OF CEDAR HILL.

AND TONIGHT, WITH OPERATION CLEAN SWEEP, WE'LL BE PURSUING PREMIERE WITH CLEAN, SAFE, AND ENGAGED IN THE COMMUNITY.

UM, THE OPERATION CLEAN SWEEP PROGRAM WAS IMPLEMENTED BACK IN 2010.

UM, THIS PROGRAM ALLOWS FOR PROPERTY BY PROPERTY COMPLIANCE, UH, CODE COMPLIANCE CHECK, A MORE COMPREHENSIVE INSPECTION PROCESS OF THE PROPERTIES IN THE NEIGHBORHOOD, AND OF COURSE, THE DEVELOPMENT OF STRONGER RELATIONSHIPS WITH CITIZENS AND PROPERTY OWNERS.

WE ALSO CONSIDER THE CITY COUNCIL PRIORITIES IN THE PAST WITH PEOPLE IN RELATIONSHIPS.

WE'RE CONNECTING WITH RESIDENTS AND PROPERTY OWNERS, AND WITH COMMUNITY ENGAGEMENT, WE'RE ENGAGING WITH NEIGHBORHOOD LEADERS AND THE RESIDENTS WITHIN THE NEIGHBORHOOD.

AND THEN, OF COURSE, NEIGHBORHOOD REVITALIZATION WITH AESTHETICS AND NEIGHBORHOOD PRIDE.

SO HERE'S A SLIDE SHOWING THE HISTORY OF OPERATION CLEAN SWEEP.

WHEN WE STARTED IN 2010, STARTING WITH HIGHLAND SOUTH, THAT WAS A VERY LARGE NEIGHBORHOOD.

WE DID IN 2010.

UM, AND THEN YOU'LL SEE GOING DOWN, WE DID, UH, HIGHWAY 67 TRIANGLE, THE NORTH HIGHWAY 67 TRIANGLE, CEDAR HILL EAST, AND THEN WE DID SOUTH HILLS AND MEADOWBROOK.

WE DID STONE WOOD HEIGHTS IN 2014.

WE DID THE ENTIRE NEIGHBORHOOD, UH, OF STONE WOOD HEIGHTS, 2015 OLD TOWN AND DOWNTOWN AREA.

2016, WE DID SHADY BROOK AND WILDFLOWER, 2017 CEDAR CCRS, 2018 WINDSOR PARK.