[1. Call the meeting to order.]
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ALL RIGHT, GO AHEAD AND CALL THIS MEETING TO ORDER.
THIS IS OUR REGULAR SCHEDULED BRIEFING SESSION.
WE DO HAVE A COURT COUNSEL PRESENT.
UH, WE ARE CURRENTLY RIGHT NOW, UH, UH, MAYOR PROTIUM, UH, COUNCIL MEDALLIA IS IN COUNCIL MEMBER.
DAN HAYDEN IS NOT WITH THIS TODAY AND ALSO, UM, MR. BAD IS CUMMINGS IS ALSO TAKING SOME TIME OFF TODAY.
SO, UM, WE DO HAVE QUORUM, SO WE READY TO DO SOME WORK, BUT TO SEE THE
[2. City Manager Reports: City Council Calendar/Upcoming Events City Operations Conduct a briefing to discuss items for the 7:00 p.m. regular meeting]
MANAGER, HOW ARE YOU DOING TODAY? I'M DOING VERY WELL MAYOR AND CITY COUNCIL.DON'T LET THE, UH, LESS THAN EMPTY CHAMBER, UH, BELAY THE FACT THAT THIS IS AN EXTRAORDINARY AGENDA AND, UH, THOSE OF YOU WHO'VE BEEN AROUND A WHILE.
I'VE SEEN YOUR SHARE OF AGENDAS.
THIS ONE IS PACKED WITH A LOT OF REALLY MEATY ITEMS AND, AND THEY'RE EXTRAORDINARY.
AND TO THE EXTENT THAT THEY'RE REALLY MILESTONES, I'M REFLECTING A LOT ON THE, WE ARE IN THE MIDST OF PLANNING'S REALLY THE NEXT CHAPTER OF THE CITY AND THIS COMMUNITY.
AT THE SAME TIME, WE ARE IMPLEMENTING REALLY THE LAST FEW STAGES OF THE LAST PLAN AND SOME OF THOSE ITEMS ARE ON THE AGENDA TONIGHT.
SO IT IS A SUPER EXCITING TIME, UH, TO BE IN CEDAR HILL AND, UH, YOU KNOW, THE STAFF OUT THERE THAT YOU'RE SEEING WITH THE BAGS UNDER THEIR EYES, CAUSE THEY'RE ALL WORKING SUPER HARD TO KEEP UP AND KEEP THESE, THESE PROJECTS MOVING.
UH, I WOULD LIKE TO BEGIN WITH A REVIEW OF THE COUNCIL CALENDAR FOR THE NEXT FEW DAYS, IF WE COULD, UH, CONGRATULATIONS, CHIEF LAFFERTY AND OUR ACTING, THEY KICKED OFF THE, UM, POLICE DEPARTMENTS, UH, FAMOUS NOW IN MUCH ANTICIPATED, UH, SUMMER YOUTH PROGRAM, WHICH WAS ONE THAT, UH, HAD BEEN VERY SUCCESSFUL PRIOR TO COVID.
WE HAD TO MISS IT LAST YEAR AND THEN THIS YEAR IT'S BACK, I BELIEVE THEY'RE COMPLETELY SOLD OUT OF SPACES AND I'VE HEARD IT WENT VERY WELL TODAY.
AGAIN, THEY WILL BE MEETING AGAIN TOMORROW AND THURSDAY, SO YEAH, NINE TO TWO.
SO YOU HAVE TO GET A CHANCE TO GO BY COLLEGIATE PREP AND GET A SENSE OF THE GREAT ENGAGEMENT THAT'S TAKING PLACE WITH, UH, WITH OUR YOUTH AND OUR POLICE DEPARTMENT.
UH, I ENCOURAGE YOU TO GO BY IT'S A, IT'S A GREAT PROGRAM, APPRECIATE ALL THE HARD WORK THAT'S GONE INTO IT FROM OUR POLICE AND OUR FIRE FOLKS, UH, THIS THURSDAY, UH, SPEAKING OF IMPLEMENTING OUR CURRENT PLANS, OUR NEXT, UH, PARTY IN THE PARK, CELEBRATING THE IMPLEMENTATION OF, AND ANOTHER PART THAT WAS IMPROVED, UH, IN ACCORDANCE WITH THE 2017 BOND THAT WILL BE, UH, CELEBRATED AT LONGHORN PARK.
SO THAT IS OVER, UH, NEAR THE, UH, THE REC CENTER AT 4 25 EAST PARKVILLE.
IT WILL BEGIN AT SIX AND AGAIN WILL BE ANOTHER OPPORTUNITY TO ENGAGE OUR COMMUNITY AND, UH, BE GRATEFUL FOR THE OPPORTUNITY TO CONTINUE TO REINVEST IN OUR CITY AND OUR NEIGHBORHOODS.
AND SO I LOOK FORWARD TO SEEING EVERYBODY THERE.
IT LOOKS LIKE THE WEATHER'S GOING TO BE GREAT.
AND SO WE WILL, UH, WE'LL SEE YOU THERE ON A THURSDAY EVENING, UH, ON FRIDAY.
JUST WANT TO POINT OUT THAT THE FOLKS AT HILLSIDE VILLAGE CONTINUE TO HAVE A CONCERT SERIES THAT THEY HAVE STEWARDED FOR THE COMMUNITY EVERY YEAR, SINCE THEY'VE BEEN OPEN, UH, THEY, UH, WILL SELECT A LOCAL CHARITY TO BE ABLE TO PROVIDE DONATIONS TO AS A RESULT OF THAT.
SO THEIR NEXT CONCERT IS THIS FRIDAY, JULY THE 16TH AT 7:00 PM AT THE VILLAGE GREEN.
UH, WE DO HAVE ON THE CALENDAR NEXT TUESDAY, A SPECIAL WORKSHOP TO DISCUSS THE LIBRARY DESIGN AND THE FINANCING ASSOCIATED WITH THAT.
THE STAFF IS VERY BUSY PUTTING THOSE OPTIONS TOGETHER, AND WE'LL KEEP YOU UPDATED ON THAT AS WE GET CLOSER TO THAT MEETING ALSO NEXT THURSDAY, JULY THE 22ND, UH, THE CITY SECRETARY'S OFFICE WILL BE HOLDING THE, UH, NEW BOARD MEMBER ORIENTATION.
UH, THE BOARDER, THE COUNCIL SELECTED NEW AND NEW, NEW AND REAPPOINTED, UH, BOARD MEMBERS A COUPLE OF WEEKS AGO IN THE WORKSHOP.
AND SO THIS WILL BE THE PROCESS OF GETTING OUR NEWLY APPOINTED OFFICIALS, UH, ONBOARDED WITH THE THINGS THAT THEY NEED TO KNOW, UH, FROM THE CITY'S GENERAL SIDE, OPEN MEETINGS ACT OPEN RECORDS, ACT THOSE ITEMS, AND THEN THEY WILL BE TAKEN IN HAND BY THEIR BOARD LIAISON FOR A SPECIFIC ORIENTATION TO THEIR BOARDS.
WE HAVE A GOOD CROP OF FOLKS THIS YEAR.
I'M REALLY LOOKING FORWARD TO GETTING TO KNOW THEM BETTER AND TO WORKING WITH THEM.
UM, BUT ALSO AT THE SAME TIME, UH, ON, UH, THURSDAY, THE 22ND AT 6:00 PM, UH, WE'LL BE HOLDING THE, UH, PUBLIC INPUT SESSION FOR ANOTHER BOND PROJECT.
AND THESE WILL BE IMPROVEMENTS AT RAMSEY PARK, WHICH IS ONE OF THE NEIGHBORHOOD PARKS IN THE HIGH POINT AREA THAT WILL BE AT 6:00 PM AND IT WILL BE HELD I BELIEVE IN RAMSEY PARK.
THESE PUBLIC INPUT SESSIONS HAVE BEEN VITAL TO MEETING THE COUNCILS, UM,
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OBJECTIVES AND RULES OF ENGAGEMENT FOR BOND DELIVERY OF REALLY SEEKING THE BROADEST AMOUNT OF PUBLIC INPUT POSSIBLE.AND TO ENSURE THAT THAT PUBLIC INPUT FINDS ITS WAY INTO THE ULTIMATE DESIGN OF THESE IMPROVEMENTS THAT WE'RE DOING ON THEIR BEHALF, EVERY NEIGHBORHOOD HAS SORT OF A DIFFERENT FLAVOR AND A DIFFERENT SET OF CONCERNS.
AND SO THAT'S REALLY ALLOWED US TO CUSTOMIZE, UH, THESE NEIGHBORHOOD PARKS AS WE HAVE MADE THESE IMPROVEMENTS.
SO THE NEXT OPPORTUNITY TO COLLECT INPUT FOR WHAT WILL BE OUR NEXT PROJECT, UH, WILL BE HELD ON THAT DAY IN THAT PARK AT RAMSEY, UM, ON THURSDAY, THE JULY, I'M SORRY, ON SATURDAY, UM, OF THAT WEEK, I THINK THAT'S THE 24TH, THE CHAMBER OF COMMERCE AND THE CEDAR HILL SYLLABI WILEY LIBRARY ARE CO-HOSTING A BUSINESS EVENT, A BUSINESS, UH, LEARNING EVENTS CALLED THE PARADISE SHIFT.
IT WILL BE HELD AT TRINITY CHURCH ON THAT 24TH.
AND, UH, I KNOW WE HAVE SEVERAL COUNCIL MEMBERS WHO SIGNED UP FOR IT.
WE'LL BE SENDING YOU AN INFORMATION IF YOU'VE NOT, YOU LIKE TO SIGN UP FOR THAT, LET US KNOW.
AND WE'LL SUPPORT YOU IN OUR REGISTERING FOR THE EVENT ITSELF.
IT'S JUST, THEY NEED TO KNOW WHO'S COMING SO THEY CAN HANDLE THE WORK SIX ON TUESDAY, THE 27TH AT NIGHT 9:00 AM.
UH, OUR NEWEST RESTAURANT RAISING CANES.
WE'LL BE HOLDING A GRAND OPENING AT 9:00 AM AT THEIR LOCATION AT THREE 80 NORTH HIGHWAY 67 THAT'S OF COURSE OUR NEXT REGULARLY SCHEDULED COUNCIL MEETING ALSO WILL BE ON THAT EVENING AT 6:00 PM ON THE 27TH, UH, ON JULY THE 29TH.
AGAIN, OUR BUSY BOND AND FERMENTATION SCHEDULE IS CONTINUING.
WE'LL BE HOLDING ANOTHER PUBLIC INPUT SESSION FOR PROPOSED IMPROVEMENTS TO THE BEAR CREEK NEIGHBORHOOD PARK OVER IN THE BEAR CREEK SUBDIVISION OFF OF MIDLAKE DRIVE.
SO THAT'S 6:00 PM ON JULY THE 29TH.
SO BOTH BEAR CREEK AND RAMSEY PARK WILL BE OUR NEXT UPCOMING NEIGHBORHOOD PARK IMPROVEMENT PROJECTS.
AND WHICH WILL ULTIMATELY HAVE MEANS WE'LL HAVE A PARTY IN THE PARK TO CELEBRATE THOSE THINGS PROBABLY IN THE SPRING OR SUMMER OF NEXT YEAR.
LOOKING FORWARD TO THAT, UH, THEN FINALLY SATURDAY, OKAY.
JULY 31ST, THE LAST DAY OF THE MONTH, UH, THE POLICE DEPARTMENT WILL BE HOSTING THE NEXT, UH, NEIGHBORHOOD WALK.
THIS ONE WILL BE HELD AND, UH, THE WATERFORD OAKS SUBDIVISION, UH, AT, UH, 10 O'CLOCK.
SO TEND TO ATTEND TO NOON, SIR.
ALL RIGHT, SO THAT'S BEEN ONE OF OUR MOST POPULAR PROGRAMS. UH, WE ALWAYS GET A GREAT AMOUNT OF FEED BACK AND THE DIRECT ENGAGEMENT WITH NEIGHBORHOODS, UH, AT THEIR DOOR AND AS WE COME BY, SO PLEASE MAKE PLANS ON MEETING US ON THAT DAY IN PARTICIPATING IN THE PROGRAM.
ANY QUESTIONS ON THE CALENDAR? ALL RIGHT, WELL THEN WE'LL MOVE ON TO THE ORIENTATION, TO THE AGENDA FOR TONIGHT.
UH, WE DID HAVE JUST ONE BRIEFING.
IT'S AN UPDATE ON FROM RHONDA TREAT OR UTILITY BILLING MANAGER ON, UH, OUR PROGRESS TOWARDS, UH, KEY PERFORMANCE INDICATORS.
THIS WAS A PERFORMANCE IMPROVEMENT GOAL THAT THE COUNCIL INITIATED LAST YEAR THAT, UH, THE UTILITY DEPARTMENT HAS BEEN PUTTING IN MOTION.
WE'RE REALLY PLEASED WITH THE PROGRESS THAT WE'RE MAKING AND THEY'LL PROVIDE YOU WITH YOUR NEXT UPDATE OF THEIR PROGRESS IN, UM, PROVIDING CONSISTENT AND, UH, PREMIER CUSTOMER SERVICES TO OUR WATER AND SEWER CUSTOMERS.
SO WE LOOK FORWARD TO THAT MOVING ON TO THE IRREGULAR AGENDA FOR TONIGHT.
UH, WE HAVE A NUMBER OF PUBLIC HEARINGS RELATED TO DEVELOPMENT RELATED CONCERNS.
THE FIRST ONE IS A PUBLIC HEARING AND TO CONSIDER RATIFYING AN ORDINANCE THAT WAS PREVIOUSLY ADOPTED BY THE COUNCIL ON MAY 25TH, DESIGNATING A 120 ACRE TRACT OF LAND AS REINVESTMENT ZONE, NUMBER 11, UH, COUNCIL, YOU ALREADY APPROVED THIS ORDINANCE, ESTABLISHING THE ZONE LAST MONTH.
HOWEVER, THERE WAS A PRINTING ERROR ON THE PART OF THE FOCUS NEWSPAPER, WHICH IS A REQUIRED LEGAL NOTICE ASSOCIATED WITH THIS PROCESS.
SO, UH, ONCE WE BECAME AWARE OF THAT, WE WANTED TO MAKE SURE ALL THE I'S ARE DOTTED AND T'S ARE CROSSED.
SO THAT'S WHY IT'S BACK IN FRONT OF YOU TODAY.
UH, ITEM B IS TO CONDUCT A PUB CARING AND TO CONSIDER ADOPTION OF A RESOLUTION APPROVING A TAX ABATEMENT AGREEMENT BETWEEN THE CITY AND USI C V HIGH POINT 67, UH, INCORPORATED.
THAT IS THE HILLWOOD DEVELOPMENT THAT, UH, AS YOU KNOW, WE'VE BEEN WORKING ON FOR SEVERAL MONTHS, UH, THE TERMS OF THE ABATEMENT INCLUDE THAT THE, UH, THAT HILLWOOD WILL DEVELOP, UH, AT LEAST A MILLION SQUARE FEET INVEST AT LEAST $75 MILLION, ULTIMATELY HAVE A VALUE OF IN EXCESS OF A HUNDRED MILLION DOLLARS AND, UH, PROVIDE
[00:10:01]
AT LEAST A HUNDRED JOBS ON THAT DEVELOPMENT FOR THAT THEY WILL RECEIVE EITHER A 50% OR AN 80% ABATEMENT JUST ON THE VALUE OF THE REAL PROPERTY.SO ALL OF THE BUSINESS, PERSONAL PROPERTY, WHICH THEY MUST AT LEAST MATCH OR MATCH, UH, PLUS, UM, YEAH, WE'LL BE AT FULL TAXABLE VALUE.
SO IT'S A GREAT ARRANGEMENT FOR THE CITY AND A SUPER ARRANGEMENT FOR OUR PUBLIC AS WE NOW BRING ADDITIONAL BUSINESSES AND JOBS TO OUR COMMUNITY.
UH, AND THAT IS FOR, UH, LOGISTICS AND MANUFACTURING CENTERS AND ENTERPRISES ON THEIR, ON THEIR DEVELOPMENT.
SO WE'RE SUPER EXCITED ABOUT THAT.
UM, ITEM C IS A CONDITIONAL USE PERMIT, UH, RELATED TO, UM, UH, THE, I USED A MERCHANDISE STORE.
UH, THIS IS AT THE WEST BELTLINE ROAD AND HIGHWAY 67.
THIS IS IN THE OLD MENU STRIP.
SO THIS IS, UH, NEAR THE COTTON PATCH, UH, RESTAURANT.
IT IS, UH, THE APPLICANT IS A SUCCEED FOREVER COMMUNITY TRANSFORMATION.
UH, CONDITIONAL USE PERMITS ARE REQUIRED FOR LOCAL RETAIL, UM, ZONING WHERE A RESELL SHOP IS INVOLVED.
UH, THE ONLY ISSUE THAT WENT THROUGH PLANNING AND ZONING COMMISSION, UH, THAT WAS POINTED OUT ON THIS, IN ADDITION TO THE STAFF COMMENTS AND THE CONDITIONS THAT FIENDS HE MADE WAS SOME CONCERN OVER HAVING A DONATION BIN ASSOCIATED WITH THAT STORE.
UH, AS YOU KNOW, MOST OF THE OTHERS, ALL OF THE OTHER STORES IN THE AREA DO ALL OF THEIR BUSINESS INSIDE AND INTERIOR INSIDE THE STORE.
THERE ARE NOT ANY EXTERIOR DONATION BINS, OR OTHER TYPES OF THINGS OUTSIDE SALES DISPLAYS AND SO FORTH.
SO, UH, WE KNOW SEVERAL HAVE, UM, INDICATED SOME CONCERNS ABOUT THAT IS DEFINITELY WITHIN THE COUNCIL'S PURVIEW TO BE ABLE TO CONDITION ITS APPROVAL OR CONSIDERATION BASED ON, UH, NOT THOSE, IF THAT'S THE, THE POSITION OF THE COUNCIL, UM, ITEM D IS ANOTHER CONDITIONAL USE PERMIT, UM, FOR A COMMERCIAL PARKING LOT, UH, WITH ALTERNATIVE SCREENING.
SO THIS IS ALSO ASSOCIATED WITH HILLWOOD DEVELOPMENT.
THIS IS AN ADDITIONAL, UH, PIECE OF PROPERTY THAT THEY ARE RESERVING FOR.
UM, PARKING OF THE VEHICLES, UH, ASSOCIATED WITH THE BUILDINGS THAT THEY'RE BUILDING.
THIS IS TO ENSURE THAT THEY HAVE APPROPRIATE STACKING AND ONSITE SPACES FOR THE CIRCULATION OF TRUCKS AND OTHER VEHICLES THAT WOULD BE ASSOCIATED WITH THE MANUFACTURING OR THE DISTRIBUTION, UM, OR THE LOGISTICS THAT WOULD GO ON IN THOSE FACILITIES.
UH, THEY HAVE REQUESTED, AND THEY HAVE RECEIVED A FAIR FAVORABLE RECOMMENDATION FROM STAFF AND THE PLANNING AND ZONING COMMISSION FOR AN ALTERNATIVE NATIONAL SCREENING TO SCREEN THIS LOT BETWEEN, UM, UH, THE DEVELOPMENT AND HIGHWAY 67.
SO THAT, UH, WE, UH, CAN BE, UH, JUST AS PROUD OF WHAT YOU SEE AS WELL AS JUST WHAT'S GOING ON ON THE DEVELOPMENT ITSELF THAT DID RECEIVE THE RECOMMENDATION OF THE PLANNING ZONING COMMISSION.
UH, THEN I BELIEVE THOSE ARE OUR PUBLIC HEARINGS FOR THE NIGHT.
ANY QUESTIONS ON THOSE LINES? ANY QUESTIONS FROM COUNCIL OR ANY ITEMS ON THE CONSENT FOR CONSIDERATION OR DISCUSSION? ALRIGHT, THANK YOU.
UH, UH, SO WE, UH, JUST MENTIONED CONSENT IF WE DIDN'T HAVE ANY QUESTIONS, I'LL, UH, THERE WERE A COUPLE I'D LIKE TO GO OVER.
IF YOU DON'T MIND REAL QUICK ITEM SIX C IS THE SITE PLAN FOR THE HILLWOOD DEVELOPMENT.
SO THOSE ARE ALL THE LOTS ASSOCIATED WITH THE DEVELOPMENT THAT WE'RE TALKING ABOUT TONIGHT.
ITEM D IS THE FINAL PLAT FOR THE COTTAGES.
THIS IS THE LAST ITEM THE COUNCIL WILL SEE BEFORE THEY ACTUALLY START CONSTRUCTION IN EARNEST, UH, AT THAT NEW RESIDENTIAL DEVELOPMENT AT, UH, JOEL WILSON AND BELTLINE ROAD ITEM E IS A PRELIMINARY PLAT, UH, FOR, UH, 40 ACRES FOR A COMMERCIAL HOT, A FULL SERVICE HOSPITAL SITE AT TIDWELL AND HIGHWAY 67.
THIS IS, UH, THIS IS, UM, PRESENTED BY THR HOSPITAL.
SO WE'RE EXCITED TO SEE THEM, UM, MOVING ALONG ITEM F AND G ARE, UM, TREE MITIGATION AGREEMENTS WITH A COUPLE OF PROPERTY OWNERS WHO HAVE HAD EXTRAORDINARY IMPACTS RELATED TO OUR ORDINANCE AND HOW THEIR PROPERTY ACTUALLY FITS IT.
THIS HAS BEEN PER THE TERMS THAT THE COUNCILS AGREE TO THAT PREVIOUS MEETING AND BOTH PROPERTY OWNERS HAVE AGREED TO THE CONDITIONS OF THOSE AGREEMENTS.
I DO HAVE A, A, A PURCHASE AGREEMENT FOR SERVICES FOR OUR SUMMER CONCRETE STREET REPAIR PROGRAM.
THERE'S A MAP SHOWING THE DISTRIBUTION OF THE STREETS, SO IT WILL BE IMPROVED.
WE'RE LOOKING FORWARD TO THAT.
UM, YOU HAVE A COUPLE OF ITEMS RELATED TO SPEED LIMITS TONIGHT.
THE FIRST ONE IS AN ADMINISTRATIVE CHANGE TO THE CODE THAT JUST THAT WE MAKE SPEED LIMITS BY ORDINANCES, NOT RESOLUTIONS.
WE'VE ACTUALLY DONE THAT IN PRACTICE AS LONG AS I CAN REMEMBER, BUT THE CODE ACTUALLY SUGGESTED THAT WE WOULD DO IT WITH RESOLUTIONS.
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UH, THE CITY ATTORNEY ADVISED WE WANT TO CONTINUE DOING IT WITH THE ORDINANCES.SO THE CHANGE JUST MAKES IT CLEAR THAT WE WILL ADOPT, UM, SPEED LIMITS BY ORDINANCE.
AND THEN THE SECOND ITEM IS ACTUALLY RELATED TO CHANGING A COUPLE OF SPEED LIMITS.
ONE'S ON A SECTION OF PLEASANT RUN ROAD BETWEEN HIGHWAY 67 AND STRAUSS.
THIS IS THE SECTION THAT RUNS BETWEEN, UM, THE JANE RESIDENTIAL DEVELOPMENT AND THE, UH, COMMERCIAL PROPERTY ON THE CORNER.
AND SO THAT'S BEEN RECOMMENDED TO BE LOWERED.
AND THEN THERE'S ALSO A SECTION OF, UH, PARKVILLE BETWEEN SOUTH CLARK AND, UH, SOUTH JOE WILSON THAT IS PROPOSED TO GO UP FIVE MILES PER HOUR.
AGAIN, THESE WERE, UM, THESE WERE RECOMMENDED BY THE TRAFFIC SAFETY COMMITTEE AND TRAFFIC WARRANTS, AND, UM, ALSO RESPONDING TO SOME COMPLAINTS AND CONCERNS THAT WE'VE HEARD FROM CITIZENS ON THOSE MATTERS.
AND THEN FINALLY, THERE'S A, UH, RECOMMENDATION FOR CONTRACTS NIGHT TO, FOR SABRE TO CONTINUE OUR LIFT STATION AND, UH, ARLO STATION UPGRADE AND REPAIR PROGRAM THAT MAINTAINS OUR WATER AND WASTEWATER SYSTEMS. ANY QUESTIONS ON CONSENT? ALL RIGHT, THEN MOVING TO REGULAR ITEM TONIGHT WITH, UH, TWO, TWO, UH, ITEMS THAT MAKE SLIGHT AMENDMENTS TO THE MAKEUPS OF A COUPLE OF OUR, UH, BOARDS AND COMMISSIONS.
THESE WERE, UH, KIND OF IDENTIFIED AND RECOMMENDED BY COUNCIL.
WE WENT THROUGH THIS LAST ROUND OF BOARD AND COMMISSION APPOINTMENTS.
UH, THE FIRST ONE, UH, RELATED TO THE UNIFICATION ENVIRONMENTAL SUSTAINABILITY BOARD JUST MAKES IT CLEAR THAT ALL SEATS ON THE BOARD ARE FOR TWO YEAR TERMS AND THE WORDING JUST STAGGERS THOSE TERMS. SO THAT HALF THE BOARD IS UP SO THAT THE ENTIRE BOARD ISN'T UP AT ONE TIME.
SO THIS ENACTS THAT IT WILL NOT AFFECT THE APPOINTMENTS THAT YOU JUST MADE.
UH, THE SECOND AMENDMENT, UH, RELATES TO THE BUILDING APPEALS AND ADVISORY BOARD, AND IT DID A COUPLE OF THINGS.
ONE, IT ELIMINATED THE RESIDENCY REQUIREMENT, BECAUSE AGAIN, THIS BOARD HAS SPECIFIC TRADE EXPERIENCE THAT'S REQUIRED ON IT.
SECOND ITEM, UH, PROVIDES THE COUNCIL WITH A LITTLE MORE FLEXIBILITY TO APPOINT AN INDIVIDUAL TO THAT BOARD.
UM, EVEN IF THEY DON'T MEET THE SPECIFIC TRADE REQUIREMENTS.
SO THIS WILL ALLOW US NOT TO HAVE A PERPETUALLY OPEN SEAT BECAUSE THAT PARTICULAR TRADE ISN'T AVAILABLE ON THE TIME THAT WE HAPPENED TO BE FILLING THE SEAT.
UH, AND THEN FINALLY, IT'S AN ITEM THAT I'M SUPER EXCITED ABOUT, AND THAT IS, UH, THE AUTHORIZED AUTHORIZATION OF THE MAYOR TO EXECUTE A CONSTRUCTION CONTRACT FOR, UH, THE GREEN RIBBON PLANTING YOUR GEISHA AND GATEWAY MONUMENTS.
SO THIS IS THE LONG AWAITED, UH, BEAUTIFICATION OF HIGHWAY 67 FOR OUR LANDSCAPING PLAN.
SO THIS WILL PROVIDE, UH, THE CONSTRUCTION OF AN ENTRY MONUMENT ON SOUTHBOUND HIGHWAY 67 IS YOUR ENTERING OUR CITY.
AND THEN A FAIR AMOUNT OF FOCUS LANDSCAPING AROUND THE 67, 13 82 QUARTERS.
SO THIS HAS BEEN A PROJECT THAT WE'VE RECEIVED, ACTUALLY, A COUPLE OF GRANTS FOR.
WE COLLABORATED WITH OUR PARTNERS IN DUNCANVILLE TO CONSOLIDATE PROJECTS, AND WE'VE NOW GOTTEN CLEARANCE THE 67 PROJECTS BEEN DONE, AND WE CAN NOW START TO MAKE THAT, UM, AS PRETTY ON 67 AS THE REST OF THE CITY IS WHEN YOU GET OFF OF IT.
SO WE'RE LOOKING FORWARD TO SEEING THAT, UH, CONSTRUCTED.
AND I WANT TO THANK TOM AND HIS CREW FOR STAYING WITH THIS ONE AFTER A NUMBER OF YEARS OF KEEPING IT GOING.
I SAID AUGUST SO PRETTY, SO PRETTY QUICK, PRETTY QUICK.
UM, MARIN COUNCIL, THAT'S MY REPORT FOR TONIGHT.
AND IS THERE ANY OTHER QUESTIONS? YEAH.
UM, IT'S BEEN QUITE SOME TIME SINCE I'VE BEEN PART OF THAT MEETING, BUT, UH, ARE WE HAVING ANY MORE INPUT ON DESIGN AND DESIGN A HUNDRED PERCENT? YES, BECAUSE I WAS ACTUALLY SET, UM, BEFORE THEY STARTED THE 67 PROJECT, BUT WE JUST HAD TO WAIT FOR THEM TO GET DONE AND FOR TECHSTOP TO DO THERE.
I REMEMBER A CUSTOMER HAYDEN I WAS MEETING WITH, WITH THE CREW AND DAVID SEAFOOD MEMBER THAT YUP.
[3. Briefing on Utility Services Department Objectives.]
THE AGENDA IS BRIEFING ON YOUR SERVICES DEPARTMENT IN ADJECTIVES.IT'S GREAT TO SEE YOU MAYOR AND COUNCIL MEMBERS.
UM, I'M HERE TONIGHT TO GIVE YOU AN UPDATE ON THE UTILITY DEPARTMENT AND OUR PROGRESS THUS FAR.
UH, IF YOU RECALL, WELL, WE'LL START WITH OUR VISION AND MISSION STATEMENT AS THE CORE OF WHY WE DO WHAT WE DO.
AND IF YOU RECALL, THE LAST TIME THAT WE MET, WE SET ASIDE SOME SPECIFIC GOALS AND OBJECTIVES THAT WE WANTED TO REACH A PREMIER CUSTOMER SERVICE, TIMELY INACCURATE BILLING EQUIPMENT APPLICATION, AND PROGRAM MAINTENANCE AND EFFICIENCY, REVENUE COLLECTION, AND TASK IMPLEMENT IMPLEMENTATION, WHICH IS THE FOLLOW-UP AND ACCOUNTABILITY.
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SO HE CREATED SOME KPIS TO MEASURE OUR PROGRESS.UH, WE STARTED WITH CUSTOMER SERVICE BILLING, OPERATIONS, HOW OUR SYSTEM FUNCTIONS OUR FIELD OPERATIONS, AND THEN OUR FOLLOW-UP.
SO JUST TO RECAP, SOME OF THE, UM, KPIS THAT WE SET OUR FIRST ONE WAS CUSTOMER SERVICE, OF COURSE, BECAUSE THAT'S THE MOST IMPORTANT, THAT'S WHAT WE DO DAY IN AND DAY OUT AS PROVIDE THE SERVICE, THE BEST THAT WE CAN TO THE CUSTOMERS.
UH, WE DIDN'T WANT THEM TO WAIT ON HOLD.
WE WANTED TO BE ABLE TO ADDRESS THEIR CONCERNS WITHOUT, UM, HAVING THEM WAIT A LONG PERIOD OF TIME.
SO WE SET THE ESCALATION RESOLUTION AT 24 HOURS, UM, 3% OR LESS FOR THOSE.
WE WANTED THE STAFF TO BE ABLE TO ADDRESS THE CONCERNS AND HAVE ENOUGH TRAINING, UM, TO PROVIDE THE CUSTOMERS WITH WHATEVER INFORMATION THEY NEEDED.
AND THEN ALSO THE PAYMENT PROCESS, WHICH WAS, WE BROUGHT THE PAYMENTS IN HOUSE AND WE WANTED TO SET THE ACCURACY OF POSTING THOSE PAYMENTS CORRECTLY.
I FORGOT ABOUT THE CHECK MARKS.
SO, SO OUR SECOND, UM, KPI WAS THE SYSTEM OPERATIONS.
WE WANTED TO MAKE SURE THAT THE APPLICATIONS WERE WORKING PROPERLY.
WE WANTED TO MAKE SURE THAT OUR STAFF, UM, WAS TRAINED ON THE APPLICATIONS THAT WE DID TRAINING EVERY MONTH FOR A DIFFERENT APPLICATION THAT WE USED IN ORDER TO MAKE SURE THAT WE'RE UTILIZING IT TO THE ABILITY THAT WE CAN, UH, COLLECTING WEEKLY DATA FOR OUR STAFF.
WE WANTED TO MAKE SURE THAT WE'RE TRAINING AND RECORDING OUR PROGRESS.
SO IF THERE'S ITEMS THAT WE NEEDED TO CHANGE OR PROCESSES THAT WE NEED TO CHANGE, UM, THEN WE COULD COLLECTIVELY GO OVER THAT AND CHANGE WHATEVER NEEDED TO BE REVISED.
WE ALSO WANTED TO ENCOURAGE OUR CUSTOMERS TO, UM, REGISTER ON THE PORTAL SO THEY CAN SEE THEIR USAGE SET UP FOR LEAK ALERTS.
AND WE SET A GOAL ON THAT, UH, TO REACH 80% BY DECEMBER.
SO OUR THIRD KPI, UM, WAS THE BILLING OPERATIONS.
WE WANTED TO COVER DELINQUENCY, WHICH AS YOU KNOW, DURING A PANDEMIC IS IT CAN BE VERY CHALLENGING AND DIFFICULT TO DO.
UM, WE ALSO WANTED TO HOLD OUR BILL VENDOR ACCOUNTABLE AND MAKE SURE THAT AT LEAST AT A 97% BILLING ACCURACY RATE, WE ALSO WANTED TO BE ABLE TO RESOLVE ANY OF THE RESOLUTIONS, OUR BILLING ISSUES.
WE RESOLVE ANY BILLING ISSUES THAT OUR CUSTOMERS HAD WITHIN 72 HOURS, WHICH IS THE FIELD VISIT, UM, OUR ANY KIND OF, UM, DOCUMENTATION, A LEAK CHECK, WHATEVER NEEDED TO DO, UH, WE NEEDED TO DO FOR OUR BILLING COMPANY, UH, THE LEAK ADJUSTMENT COMPLETION.
SO IF A CUSTOMER HAD A LEAK AND THEY SUBMITTED REPAIR DOCUMENTATION, WE WANTED TO BE ABLE TO ADJUST THEIR ACCOUNT WITH THE LEAK ADJUSTMENT WITHIN 45 DAYS.
UM, SO THAT WOULD HELP ALLEVIATE SOME OF THE COSTS THEY MIGHT INCUR WITH A LEAK.
OUR FOURTH KPI WAS THE FIELD OPERATIONS.
UH, WE WANTED TO, TO, UH, SET A GOAL OF RESPONDING TO NON-EMERGENCY LEAKS WITHIN 48 HOURS.
ALSO, IF WE DID HAVE TO DISCONNECT A SERVICE, WE WANTED TO BE ABLE TO RECONNECT IT THE SAME DAY.
ALSO, WE WANTED TO MAKE SURE THE INVENTORY WAS AVAILABLE FOR OUR CUSTOMERS.
IF THERE'S AN ISSUE, UM, AS YOU KNOW, THINGS ARISE, THEY'RE NOT ALWAYS, WE'RE NOT ALWAYS ABLE TO PLAN LIKE WHEN WE DID SNOWMAGEDDON, UM, SNOW VID, THERE WAS A LOT OF SHORTAGE IN CERTAIN PARTS.
SOME CUSTOMERS OR COMPANIES RAN OUT OF CURB STOPS.
WE HAD SOME CUSTOMERS THAT HAD CURB STOPS THAT LEAKED OR NEEDED TO BE REPAIRED.
SO WE'RE CONSTANTLY DOING AN INVENTORY CHECK TO MAKE SURE THAT WE HAVE THOSE PRODUCTS ON HAND.
WE ALSO SET A GOAL FOR THE EQUIPMENT EXCHANGE SUCCESS RATE, UM, BASICALLY WANTING TO RESOLVE THE ISSUE THE FIRST TIME THAT WE VISITED THE PROPERTY AND, UM, ALSO SAME DAY EMERGENCY SHUT OFF.
SO IF A CUSTOMER HAD A LEAK OR AN EMERGENCY AT THE PROPERTY, EVEN IF IT WAS AFTER HOURS, WE WANTED TO MAKE SURE THAT WE GOT OUT THERE AND TURN THE WATER OFF AS QUICKLY AS POSSIBLE.
AND, UH, AN IMPORTANT ONE WAS THE RANDOM, UH, MANUAL READ CHECKS.
WE WANT TO MAKE SURE THAT THE MTU DATA AND THE SYSTEM DATA MATCHED.
SO WHAT WAS IN THE FIELD IS WHAT'S COMING OVER IN THE SYSTEM AND THAT'S BEEN AT A HUNDRED PERCENT.
WE ALSO SET A VERY BIG GOAL FOR THE 5% MANUAL READS.
UM, AS YOU KNOW, WE HAVE QUITE A FEW THAT WE'RE HAVING TO READ MANUALLY, UH, BUT WE SET A BIG GOAL TO REDUCE THAT TO 5%, UH, SOMETHING THAT
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WE ARE STILL WORKING ON WITH OUR VENDOR.UM, BUT I HAVE NO DOUBT THAT WE'RE GOING TO BE ABLE TO REACH THAT GOAL.
SO THAT THAT'S THE OVERALL SYSTEM.
UM, SO THE FOLLOW-UP AND ACCOUNTABILITY WAS OUR FIFTH KPI.
UH, WE MET, WE MEET WEEKLY TO GO OVER THE OBJECTIVES AND ANALYZE OUR CURRENT PERFORMANCE, UM, DISCUSS WAYS THAT WE CAN IMPROVE AND REVIEW OUR SHORT-TERM AND OUR LONG-TERM GOALS.
UM, ALSO TO NOTE OUR PROGRESS AND MAKE ANY ADJUSTMENTS WHERE WE NEED TO, AND THEN OF COURSE PROVIDE A QUARTERLY DASHBOARD REPORT TO ADMINISTRATION AND COUNCIL.
UM, SO WHEN WE ORIGINALLY MET IN, IN APRIL, THERE WERE A FEW, UH, GOALS ON THAT LIST THAT WE WEREN'T ABLE TO HIT, UH, DIRECTLY.
WE, WE WERE ALMOST THERE, BUT WE HADN'T MADE, UM, THE A HUNDRED PERCENT.
SO SINCE WE MET LAST, UH, WE WERE ABLE TO GET THE REGISTRATION FOR WATER SMART AT 80%.
SO THAT WAS A GOAL OF 4% INCREASE.
AND THAT WAS BASED ON US, UM, SETTING UP AN ADDITIONAL STEP FOR THE CUSTOMERS.
WHEN THEY COME INTO THE OFFICE, WE WOULD SET THEM UP, UM, ALREADY WE WOULD PROVIDE THEM WITH A PASSWORD AND THEY WOULD JUST GO INTO THE SYSTEM AND CHANGE IT.
SO WE ARE GIVE THEM THE INFORMATION THAT THEY CAN VIEW THEIR HOURLY USAGE.
SO WE HAVE ALREADY BEEN ABLE TO HIT THAT 80% TARGET THE DELINQUENCY GOAL OF 10% OR LESS.
UH, WE HAVE, UH, RIGHT AT THAT THIS, THIS PARTICULAR MONTH, WE'VE HAD A FEW MONTHS WHERE, UM, IT'S RIGHT AT 10%, BUT AS YOU KNOW, DURING A PANDEMIC, THAT IS A VERY LOFTY GOAL.
AND WE'VE BEEN ABLE TO BE, UH, UNDERSTANDING TO THE CUSTOMER SITUATIONS THAT WE HAVE, BUT ALSO BE ABLE TO COLLECT THE REVENUE THAT WE NEED TO COLLECT FOR COST OF SERVICE.
UM, SO WE ALSO HAVE HIT A HUNDRED PERCENT FOR OUR EQUIPMENT EXCHANGE SUCCESS RATE THAT WAS DUE TO ADDITIONAL FIELD TRAINING THAT WE DID WITH OUR AMI VENDOR.
WE JUST ASKED THEM FOR TIPS AND MADE SURE THAT OUR PROCESSES WERE FOLLOWING HOW THEY, HOW THE VENDOR DETERMINED WE SHOULD BE WORKING THOSE PARTICULAR WORK IN THOSE PARTICULAR, UM, EXCHANGES.
SORRY, I'M FEELING A LITTLE UNDER THE WEATHER TODAY.
UM, SO DASHBOARD HIGHLIGHTS, UM, SOME OF THE BIG ACCOMPLISHMENTS THAT WE'VE MADE FOR THE DASHBOARD IS THE TIMELINE TIMELY AND ACCURATE BILLING.
WE'VE BEEN ABLE TO MAINTAIN 99% FROM JANUARY TO JUNE.
WE DID, UH, SET A GOAL FOR 97% ORIGINALLY, BUT WE'VE BEEN ABLE TO KEEP THAT AT 99.
UM, ALSO OUR CUSTOMER SERVICE, WHICH IS THE WHOLE TIME THE ESCALATION RESOLUTION, UM, THE PAYMENT PROCESSING, OUR AVERAGE FOR THAT HAS ALSO CONTINUED TO BE AT 99% AND THEN THE EQUIPMENT APPLICATION AND OUR PROGRAM MAINTENANCE WITH THE 25 RANDOM, UH, MANUAL RECHECKS THAT STAYED AT A HUNDRED PERCENT AS WELL.
SO SOME OF THE QUARTERLY IMPROVEMENTS THAT WE'VE MADE, UM, THIS TIME SINCE WE'VE MET LAST, WE DO HAVE A NEW CUSTOMER SERVICE PACKET THAT WE'RE GOING TO BE INITIATING.
UH, WE'RE WORKING WITH SOME OTHER DEPARTMENTS, UM, TO GIVE SOME INFORMATION TO THE CUSTOMER.
SO WE'RE REALLY EXCITED ABOUT SHOWCASING THAT FOR YOU GUYS.
UH, AND WE'LL BE ABLE TO GIVE YOU A FINAL COPY ONCE WE GET EVERYTHING SET UP AND WE'VE ALSO UPGRADED OUR DOOR HANGERS.
UM, SO WE'VE DONE ENGLISH AND SPANISH.
ALSO, WE DID A QR CODE ON THE BACK, SO THE CUSTOMER CAN SCAN IT AND IT TAKES THEM DIRECTLY TO OUR WEBSITE.
IT ALSO GIVES THEM THE CONTACT INFORMATION AND WE'RE ABLE TO LEAVE THEM COMMENTS AND COMMUNICATE WITH THEM MUCH BETTER.
UM, THE PROACTIVE LEAK DETECTION WE DID GET WITH WATER SMART TO CREATE A REPORTING, UH, PARAMETER.
SO WE'RE ABLE TO FIND OUT CUSTOMERS THAT HAVE CONTINUOUS USAGE.
IT WAS SOMETHING THAT WASN'T MENTIONED THE FIRST TIME WE MET, UH, WHICH WAS BEING ABLE TO IDENTIFY A LEAK BEFORE THE CUSTOMER GETS THE BILL AND TRYING TO BE PROACTIVE WITH NOTIFYING THEM.
SO WE HAVE A REPORT NOW THAT WILL NOTIFY US IF THERE'S A USAGE CONSTANT USAGE FOR 48 HOURS OR MORE.
UM, AND THEN WE'LL LOOK TO NOTIFY IF THE CUSTOMER HAS SET UP IN WATER SMART TO BE NOTIFIED IF WE NEED TO CONTACT THEM OURSELVES, OR IF WE NEED TO SEND A TECH
[00:30:01]
OUT TO COMMUNICATE WITH THE DOOR HANGER, THAT THERE'S A POSSIBLE ISSUE THERE, UH, WITH OUR FIELD INVESTIGATION, FOLLOW-UP WHERE CONTACTING THE CUSTOMER.ONCE THEY CALL, WHETHER IT'S FOR A LEAK CHECK OR A BILLING ISSUE, WE WANT TO BE ABLE TO FOLLOW UP WITH THE CUSTOMER AND INFORM THEM OF OUR RESULTS RATHER THAN JUST COMPLETE THE ORDER AND, UM, NOT COMMUNICATE OR FOLLOW UP.
SO WE'LL LEAVE A DOOR TAG, BUT WE'LL ALSO CALL THEM AND LEAVE THEM A MESSAGE, UM, TIE IT TO NOTIFY THEM THAT WE'VE COMPLETED OUR INVESTIGATION AND WHAT THE ISSUE IS.
IF WE FOUND ANYTHING AND THAT PREVENTS ANY OF THE ISSUES FROM ESCALATING, IT ALLOWS US THE ABILITY TO HANDLE ANY OF THEIR CONCERNS IMMEDIATELY, RATHER THAN LATER.
UH, WE'VE ALSO REVISED OUR SPANISH APPLICATION TO MAKE IT EASIER.
SO WHEN THE CUSTOMER GOES ONLINE, UM, IT'S MORE FLUENT.
SO WE'VE BEEN REVISING THAT AS WELL.
SO OUR NEXT STEPS, UH, WE TALKED ABOUT COMMUNITY OUTREACH BEFORE WITH THE SENIOR, UM, THE SENIOR DISCOUNT.
WE WOULD ALSO LIKE TO DO STUFF WITH SETTING UP THE CUSTOMERS ON WATER SMART AND ALSO JUST, UM, ALLOWING THEM TO HAVE ANY KIND OF, UH, KIND OF LIKE A NEIGHBORHOOD MEETING.
IF THEY HAVE QUESTIONS ABOUT THE SYSTEM, IF THEY HAVE QUESTIONS ABOUT THEIR BILL, IF THEY NEED TO BE SET UP IN WATER SMART, OR JUST HOW THE PROCESS MIGHT WORK.
UH, WE HAVE THE LONGTERM KPI, WHICH IS OUR MANUAL READ REDUCTION.
WE'VE BEEN HAVING MEETINGS WITH OUR AMI VENDOR AND WE'VE BEEN ABLE TO FOCUS IN ON THIS ISSUE.
AND NOW WE HAVE A DIRECT COURSE OF ACTION.
SO WE'RE HOPING THAT IN THE NEXT FEW MONTHS, WE'LL SEE A BIG REDUCTION IN THOSE NUMBERS.
WE ARE GOING TO CREATE SOME NEW, QUARTERLY, NEW, QUARTERLY KPIS BECAUSE THE ONES THAT WE'VE COME UP WITH WE'VE BEEN ABLE TO REACH, UM, QUITE RAPIDLY.
AND THEN WE'RE ALSO GOING TO BE REVISING OUR STANDARD OPERATING PROCEDURES TO MAKE SURE THAT EVERYTHING THAT WE HAVE IN PLACE, UM, IS SET UP FOR THE CUSTOMER CORRECTLY, AND THAT WE'RE USING OUR ABILITIES TO THE BEST.
SO THAT IS ALL I HAVE FOR YOU.
I WANT TO THANK YOU FOR YOUR TIME AND SEE IF THERE'S ANY QUESTIONS.
UH, RHONDA, ARE THERE ANY QUESTIONS FROM A COUNSELOR? OH, SORRY.
THANK YOU FOR YOUR PRESENTATION.
AND, UM, I HAD ONE QUESTION, THE DELINQUENCY RATES, YOU SAID, YOU KNOW, I BET YOUR, YOUR PAPER UP HERE.
UM, IT SAYS IN HERE THAT, YOU KNOW, YOUR DELINQUENCY ACCOUNTS, 10% OR LESS WILL BE REVIEWED AND REDUCED AS DELINQUENCY SCHEDULE IS, IS CREATED.
DO YOU HAVE ANY SORT OF A TARGET IN MIND LONG-TERM FOR KIND OF WHAT THE, WHAT THE NORM IS? I MEAN, THE NORM WHAT'S, WHAT'S A MORE NORMAL DELINQUENCY, RIGHT? TEMP BECAUSE 10% STILL SEEMS KIND OF, KIND OF HIGH.
IT, IT CAN BE HIGH FOR A CITY OF THIS, OF THIS SIZE.
UM, BUT DURING THE PANDEMIC, I WOULD SAY THAT THAT IS IT'S VERY, UM, BOLD.
UM, THERE'S A LOT OF SURROUNDING CITIES THAT ARE AT 20 OR 25%.
UM, THEY'RE NOT IMPLEMENTING LATE FEES.
THEY HAVEN'T BEEN ABLE TO COLLECT, SO IT A GOOD AVERAGE IS 10% FOR A CITY THIS SIZE WE'RE LOOKING TO GO TO FIVE OR SIX.
ANY OTHER QUESTIONS FROM COUNCIL? WELL, UH, I DO APPRECIATE YOU, YOU KNOW, THE NEW PROGRAM THAT YOU'RE KIND OF PUTTING IN PLACE HERE AT THE UTILITY DEPARTMENT.
UM, AND YOU KNOW, THERE WAS A TIME RECENTLY THAT WE WAS HEARING FROM THE, FROM THE COMMUNITY, TALKING ABOUT CUSTOMER SERVICE, UH, THE TRANSITION TO BE ABLE TO HAVE IT MORE IN-HOUSE YOU MADE IT LOOK SO EASY.
OF COURSE, YOU'RE NOT REALLY GETTING PRAISED.
YOU KNOW, USUALLY YOU HEAR SOMETHING, YOU HEAR NOISE WHENEVER SOMETHING NOT GOING RIGHT.
BUT YOU KNOW, NOT HEARING ANYTHING, IT'S PROBABLY THE PRAISE YOU'RE LOOKING FOR, BUT I JUST WANT TO APPLY TO YOU IN THE EFFORT OF YOUR TEAM, UH, FOR WHAT YOU'RE DOING TO MAKE THIS PROCESS AS SEAMLESS AS POSSIBLE.
UH, BUT, UH, YOU NOT ONLY ARE YOU STOPPING HERE, YOU STILL TRYING TO ENHANCE IT IN YOUR PROGRAM.
SO, UM, WE'LL TAKE A NOTE AND SAY, WE APPRECIATE YOUR EFFORTS.
WELL, I APPRECIATE MY TEAM AS WELL.
AND ADMINISTRATION, THEY'VE BEEN GREAT TO HAVE THAT KIND OF SUPPORT ALL THE WAY AROUND IS IT, IT MAKES A BIG DIFFERENCE.
AND YOU DID IT, YOU KNOW, DURING THE PANDEMIC, I MEAN, IT'S SO MUCH TO BE ABLE TO APPLY TO YOUR TEAM.
SO, UH, WE'RE, WE'RE NOTICING, SO WE APPRECIATE YOU.
UH, I THINK THAT THE QUESTION WITH CUSTOMER HAYDEN, I'M SORRY, I DIDN'T SEE YOU.
[00:35:01]
THANK YOU MAYOR.NOW I'LL TELL YOU, YOU'VE, YOU'VE TAKEN THIS SOME BIG STEPS WITH REGARD TO STORE UTILITY BILLING.
SO I WAS REALLY IMPRESSED WITH WHAT YOU'RE ACCOMPLISHING AS FAR AS YOUR GOALS THAT YOU'RE SET.
SO, SO I WANT TO THANK YOU AND CONGRATULATE YOU FOR WHAT YOU'VE DONE, REALLY APPRECIATE THAT COMPARED TO HOW AND ALL THE, THE, UH, YOU KNOW, COMPLAINTS THAT WE HAD GOTTEN BACK IN THE OLD DAYS.
IT'S JUST BIG DIFFERENCE RIGHT NOW.
I HAD A COUPLE OF QUESTIONS, THOUGH.
WHAT, WHAT CAUSES THE MANUAL READS? IF YOU'RE TRYING TO BE AT 5% YOU'RE AFTER DOING MANUAL READS, IS IT EQUIPMENT PROBLEMS OR WHAT IS IT SPECIFICALLY? SO, SO FAR, UM, WHAT WE'RE ADDRESSING IS THE REGISTERS.
SO SOME OF IT IS THE EQUIPMENT THAT'S THERE.
UM, WELL WE HAVE SOMETHING IN PLACE WITH THE MANUFACTURER OF THE REGISTERS.
CAUSE WHEN WE RECEIVED THOSE, THEY GET A LOT OF MOISTURE IN THE GLASS SOMETIMES WHEN IT RAINS, WHEN IT GETS TOO HOT.
AND SO THAT WAS ADDRESSED WITH THEM.
UM, REALLY, BEFORE I GOT HERE TO SAY, THIS IS A PROBLEM WITH THIS EQUIPMENT.
AND SO THEY REPLACED THEM OUT FOR FREE.
SO WE GET A NEWER VERSION, UM, AS THE SYSTEM GOES ON, OF COURSE THOSE REGISTERS NEED TO BE REPLACED.
SO WHAT WE HAVE IDENTIFIED NOW IS THAT'S PART OF THE ISSUE AS THE REGISTERS HAVE TO BE REPLACED BECAUSE THEY JUST, OVER TIME THAT WILL FAIL.
UH, AND THE EMPTY USE, UH, THERE THROUGH OUR AMI VENDOR.
UM, THAT'S NOT AS MUCH OF AN ISSUE.
IT'S LIKE, AS THEY'RE NOT WORKING OR FOR WHATEVER REASON, SOMETIMES IT'S A METAL LID.
SOMETIMES IT'S THE ENVIRONMENT COULD BE THE TREES THAT CUT THE SIGNAL.
UM, SO ONE OF THE PROCESSES THAT WE'VE IMPLEMENTED IS WE HAVE WEEKLY MEETINGS WITH THEM, WHICH WE DIDN'T HAVE BEFORE.
SO WE HAVE A CONTACT THERE THAT SPENT DIVING INTO OUR ISSUES AND HELPING US FIGURE OUT WHAT IS THE ACTUAL PROBLEM WITH THE MANUAL RATES.
SO WE HAVE A FOCUS, WHICH IS, UH, THE FIRST ROUND IS GOING TO BE THE REGISTERS, REPLACING THOSE AND UPDATING THAT EQUIPMENT.
AND THEN LOOKING TO SEE IF THERE'S MTUS OR OTHER THINGS THAT ARE NOT FUNCTIONING, BUT AT THIS POINT, THE MAJORITY OF THAT IS THE REGISTERS.
AND THAT'S JUST FROM THE ENVIRONMENT, HONESTLY, UM, JUST HOW THEY WORK IN TEXAS.
SO THEY'RE REPLACING THEM AS WE EXCHANGE THEM, THEY'RE REPLACING THEM FOR FREE.
UM, BUT IT STILL REQUIRES A LOT OF MANPOWER TO EXCHANGE THEM OUT.
SO THAT'S WHAT WE'RE WORKING TOWARDS EVERY WEEK.
WE'VE MOVED OUR READING SCHEDULES AROUND, UM, TO HAVE THE GUYS FOCUS ON READING THE CYCLES AND THEN MOVING TO EXCHANGE THEIR EQUIPMENT.
SO WHEN I WAS SEEING YOUR GOAL FOR EQUIPMENT EXCHANGE, TRYING TO BE A HUNDRED PERCENT, THAT MEANS YOU'RE, YOU'RE RESPONDING TO THE NEED AT A HUNDRED PERCENT, OR HOW DOES THAT CORRELATE THE EQUIPMENT, THE ACTUAL RATE FOR THE EQUIPMENT SUCCESSES.
WHEN WE GO OUT TO THE PROPERTY AND THEY PROGRAM THAT THE EQUIPMENT, WE WANT THEM TO DO THAT RIGHT THE FIRST TIME.
AND SO SOMETIMES IT CAN BE TYPING ERROR.
IT CAN BE SOMETHING THAT HAPPENS WITH A SYSTEM WHERE IT DOESN'T CONNECT RIGHT AWAY, BUT WE'VE BEEN ABLE TO ADDRESS THOSE ISSUES WITH THE VENDOR.
SO THAT IS EVERY TIME WE VISIT A PROPERTY AND WE KNOW THIS UNIT IS NOT TRANSMITTING, UH, THAT WHEN THEY'RE TRENT, WHEN THEY'RE ACTUALLY, UH, REPLACED, THEN WE HAVE A HUNDRED PERCENT SUCCESS RATE OF DOING THAT.
THE FIRST TIME WE GET THERE, INSTEAD OF IT BEING A PROCESS WHERE WE HAVE TO GO OUT TWO OR THREE TIMES.
UM, SO SOMETIMES RIGHT THIS TIME IS THAT WHEN WE'RE SHOWING THEM SUCCESS, RIGHT? UM, NOW THE WATER SMART.
IT WAS CHALLENGED IN THE VERY BEGINNING, TRYING TO WORK THROUGH THE ONLINE BUILDING AND ALL THIS KIND OF STUFF.
BUT NOW I GOT TO TELL YOU, IT'S, IT'S EASY.
I'M IN THERE DOING IT, BUT THE WATER SMART PROGRAM, YOU KNOW, I'M NOT ENROLLED IN DO, DO WE DO THAT THROUGH OUR ONLINE, UM, WHEN WE GO IN TO PAY THE BILL AND MONITOR EVERYTHING, I CAN SEND YOU THE LINK.
SO WELL, THANK YOU FOR ALL THAT YOU'VE DONE.
I, I, I THINK WE'RE WE'RE YOU DEFINITELY RAISED THE BAR, SO THANK YOU.
I THINK THAT'S ALL FROM THE COUNCIL.
COUNCIL WOMAN STARTED DANIELSON COUNCIL MEMBER, DAN HAYDEN.
UM, PRIOR TO THE COUNCIL MEETING, IF YOU COULD MEET WITH AT T I THINK THEY WANT TO MEET WITH YOU LICENSE.
CAN YOU GUYS TRY IT NOW? YOU SAY, WE'LL HAVE TO SEE BEFORE
[00:40:01]
THE COUNCIL MEETING, YOU HAD TO GO SEE IT.BEFORE THE SEVEN O'CLOCK COUNCIL MEETING, SO, ALL RIGHT.
AND, UH, THE FLOOR IS OPEN FOR A JOINT MOTION TO ADJOURN THE MOTION FOR A JUDGE TO HAVE A SECOND, SECOND COUNCIL MEMBER GLOVER.
UH, NON-DEBATABLE MOTION ON THE FAVOR.